You can make purchases and send money to your family and friends you trust with Google Pay. Sometimes, bad actors might try to use Google Pay to steal money from you. To help protect you from scams, follow these guidelines.
1. Never use money transfers to make purchases or sales
Important: Do not make purchases using money transfers. You could lose your money without ever getting what you paid for.
Scammers often post fake online advertisements or start deceptive online conversations about:
- Something for sale, like tickets to concert and sporting events, electronics, a vehicle, or a pet
- Personal relationships, like a person looking for romance
- A service, like tech support
- Financial help, like debt relief or a loan
- Job, real estate, or money-making opportunities
- Something for rent, like an apartment.
- Tip: You can use Google Pay for rent, but you should never make payments before you do things like inspect the property, sign paperwork, and receive keys.
If you reach out to express interest, the scammer may request that you transfer money first or even show you a fake shipping receipt that the item is on its way. Then, the scammer will keep the money, and never give you what you paid for.
Do not attempt sales using money transfers
Scammers often seek out sellers and try to convince them to provide items or services, with no intention of paying.
If you try to sell a good or service, a scammer may contact you posing as an interested potential buyer. When you agree on a price, they may ask to pay you using a money transfer. Then, instead of sending you money, they request money to try to trick you into paying them.
To avoid this scam, remember that you don’t need to take any action to receive money in Google Pay.
2. Only transfer money with people you know & trust
To avoid the majority of scams, transact only with people you know well and trust.
Often, scammers try to get you to act fast, without thinking. To do this, they often use deals that are too good to be true, emotional topics, or fake businesses that sound real.
Learn about common scams
Important: This is not an exhaustive list of all scams.
Sometimes, scammers pose as Google customer service or tech support to request money transfers. Google customer service or tech support will never ask for:
- Your passwords, passcodes, or password reset link
- PINs (personal identification numbers)
- Debit or credit card info
- Bank information, like account numbers
- Personal information like address or Social Security Number
- You to download an app to receive support or solve a problem
If you’re asked to do any of these things, it’s a scam.
For Google support, visit support.google.com.
If money is sent to you by someone who isn’t a close friend or family member, do not send the money back directly. Instead, contact us.
If someone you know and trust accidentally sends you money, you can choose to send the money back directly.
How the scam works
Scammers may use stolen forms of payment to send money to unsuspecting people, and then request that an equal sum of money be sent back. If you receive money from a form of payment that was stolen by a scammer, that money could be removed from your account. Do not send the money back. If you send your own money back, the stolen funds you received can also be removed from your account. If that happens, you’ll end up with less money in your account than you had before you received the scam payment.
Always protect your personal financial details and other sensitive info
If someone requests personal financial details or other sensitive info on Google Pay, it’s a scam. Google customer service or tech support will never ask for:
- Your passwords, passcodes, or password reset link
- PINs (personal identification numbers)
- Debit or credit card info
- Bank information, like account numbers
- Personal information like address or Social Security Number
- You to download an app to receive support or solve a problem
If you’re asked to do any of these things, it’s a scam.
3. Avoid other types of suspicious requests
Scammers may pose as customer support or use emails, text messages, phone calls, and web pages to pretend to be institutions, family members, or colleagues.
Never download apps or software for payments support
Google will never ask you to download an app or software for payments support. If you’re asked to download an app or software for payments support, it’s a scam that could be used to drain your accounts.
- Never give out your passwords. Google will never ask for your password in an email, message, or phone call.
- Never give out your personal or financial info. Don’t reply to suspicious emails, texts, instant messages, webpages, or phone calls that ask for your personal or financial info.
- Never click links in emails, messages, webpages, or pop-ups from unknown websites or senders.
Gmail is designed to help protect your account by automatically identifying suspicious emails. You can also use these tips to help you identify suspicious emails and settings:
- Check if a Gmail message might be fake.
- See if the email address and the sender name match.
- If you get a suspicious email in Gmail, report spam or phishing to help us stop similar emails in the future.
- Check your Gmail settings to make sure there’s no unfamiliar activity.
Tip: If you're using Gmail on your computer, point to a link without clicking on it. At the bottom left, look at the web address and make sure it's what you expect.
With social media, it’s easier than ever for scammers to get information and pictures they can use to pose as friends or family members online. If someone who’s not in your contact list requests money, Google Pay will alert you when you try to make a payment.
- If the person isn’t someone you know: Tap Block and report as spam. When you report spam, Google can use that information to help block the scammer in the future.
- If the person appears to be someone you know, reach out to the person directly with the contact info you normally use to communicate with them.
- If they did send the request for money or payment, you can decide whether you want to complete the request.
- If they did not send the request for money or payment, the request is likely a scam. Decline the request.
Protect your Google Account to help secure Google Pay
Report scams & fraud
You can report scams and fraud to:
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