Fix payment issues on your account

1. Sign in to Google Pay.
2. At the top, select Alerts .
3. If you have a critical alert, enter your payment information and wait for the team to respond.
   
   
4. Check your email for the review results.

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

1. Sign in to https://payments.google.com with your Google Account.
2. Find the payment method you are trying to use for the purchase.
3. Check the expiration date of the payment methods listed.
4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address.

1. Sign in to https://payments.google.com with your Google Account.
2. Find the payment method you are trying to use for the purchase.
3. Click Edit.
4. Check that the address listed matches the billing address of your card.
5. If needed, update the address.

Then, try your purchase again.

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the decline.

Important: From July 15th onwards, PayTM eWallet will no longer be available as an accepted form of payment on Google Play.

Users are advised to add an alternative form of payments in their play account. Users are also advised to update their existing subscriptions with the alternative payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.

If you see this message, it might be because:

• We saw a suspicious transaction on your payments profile.
• We need a little more information to protect your account against fraud.
• We need a little more information to comply with EU law (Customers from European Union member states only).

To help fix these issues:

1. Go to the payments center.
2. Take action on any errors or requests in the payments center.
   • You might need to verify your identity before you can buy anything through your Google Account.
3. Make sure your name, address, and payment information are up to date.

If you're having trouble paying through direct carrier billing, try the following:

• Make sure you're connected to your carrier network, directly or by wi-fi.
• Make sure you've added direct carrier billing as a payment method.
• Make sure you're using the local currency.

If you still have problems, contact your mobile phone service provider for help.

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

1. Sign in to https://payments.google.com with your Google Account.
2. Look for any notifications or requests for information & provide anything that's asked for.
3. Check that your address is up to date.
4. Check that the payment methods listed are the ones you want to use.