Refund timelines for Google Play purchases

If your refund request is approved, refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.

If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you should find a credit on your form of payment. If the status is "Cancelled," the order was never charged so you won’t find a credit on your form of payment.

Refund timelines

Payment method

Estimated refund time

Credit or debit card

3–5 business days

Processing time can be affected by the card issuer and sometimes takes up to 10 business days.

If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.

TrueMoney Wallet, Linepay (Thailand only)

1–5 business days

Refunds should appear in the user's account.

AliPayHK (Hong Kong only)

1–5 business days

Refunds should appear on the user's e-Wallet account.

Boost (Malaysia only) 1–5 business days
Coins.ph (Philippines only)

1–5 business days

Refunds should appear on the user's account.

Edy

1–5 business days

Refunds are applied to your Google Play Credit balance.

Efecty (Colombia only)

1–60 business days

The refund will be sent as a promotional Play balance in your Google Play account with a 12 month expiration period.

FPX (Malaysia only) 7 days
GCash

1–5 business days

Refunds should appear in the user's account.

Mobile carrier billing (prepaid / pay-as-you-go)

1–30 business days

Your carrier can affect processing time and sometimes takes longer.

Mobile carrier billing (postpaid / contract)

1–2 monthly statements

Your carrier can affect processing time, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status.

GoPay and OVO (Indonesia only)

1–5  days 

Google Play balance (gift card or credit balance)

1 business day

Refunds appear in your Google Play account. Occasionally this can take up to 3 business days.

Google Pay / Unified Payments Interface (UPI)

1–3 business days

Returning to bank accounts link to the UPI ID.

KakaoPay (Korea only)

3–5 business days

This can sometimes take up to 10 business days. If the refund takes longer, for more detailed information, contact KakaoPay .

Mercado Pago (Brazil and Mexico) 1–5 business days
MoMo E-Wallet (Vietnam only) 1–5 business days

my paysafecard (Poland, Cyprus, Czech Republic, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal)

3–5 business days
Octopus O! ePay (Hong Kong only)

1–5 business days

Refunds should appear on the user's e-Wallet account.

Online Banking

1–10 business days

Processing time can be affected by your bank, but typically takes between 4 and 10 business days.

PayPal

3–5 business days

This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.

Payco (Korea only)

3–5 business days

This can sometimes take up to 10 business days. If it takes longer, for more detailed information, contact PAYCO.

Paytm (India) Refunds should appear on the user's e-Wallet account within 1–5 business days.
PIX (Brazil only)

1–5 business days

Promptpay (Thailand only)
  • Approved refunds are automatically and instantly credited as Play balance in the user's Play account. 
  • Refunds to the original bank account aren’t supported.
QIWI Кошелек (Russia and Kazakhstan)

3–5 business days

Refunds should appear in the user's account. 

ShopeePay (Indonesia, Malaysia, Philippines, Thailand, and Vietnam) 15 business days
Touch n Go e-Wallet (Malaysia only)

1–5 business days

TrueMoney Wallet (Thailand only) 1–5 business days
VTC Pay (Vietnam only) 1–5 business days
ZaloPay (Vietnam only) 1–5 business days
ЮMoney [YooMoney] 13 business days
Pay at convenience stores or user bank transfer (Taiwan)

2–3 business days

Refunds should appear in the user's linked E.SUN account.

Verve (Nigeria only)

1-30 business days

Refunds don’t reset the maximum purchase amount.

Merpay (Japan only)

1–5 business days

Refunds should appear on the user's Merpay account.

Paypay (Japan only)

1–5 business days

Refunds should appear on the user's Paypay account.

Bank transfer (Nigeria)

2–15 business days

Refunds should appear on the user's account.

Carrier wallets (Ghana)

1–3 business days

Refunds should appear on the user's account.

BLIK (Poland only)

1–10 business days

Based on their bank, refunds should appear on the user's account.

Cash App Pay

1–5 business days

Refunds should appear on the user's account.

GrabPay (Singapore only)

1–5 business days

Refunds should appear on the user's account.

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