Google may give refunds for some purchases made through Google Play's billing system, based on the refund policies described below. Refund policies are different depending on what you bought, when and how you paid, and where you're located.
If you give your account or payment details to someone else, appear to be abusing our policies or don't protect your account with authentication, we usually can't issue a refund.
- If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorised charges within 120 days of the transaction.
- If you find a Google Play purchase on your card or other payment method that was accidentally made by a friend or family member with your account, request a refund instead.
Most apps on the Play Store are made by third-party developers, not by Google. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws. Find out how to contact an Android app's developer.
If you receive Google Play Points for a purchase, learn what happens to Google Play Points if a purchase is refunded.
Donations to nonprofits are non-refundable.
Refund requests and status
For European Economic Area and United Kingdom users
If you're located in the European Economic Area or the United Kingdom and made a purchase on or after 28 March 2018, learn how to get a refund.
Policies by product
- Apps, games and in-app purchases (including subscriptions)
- Google Play Books
- Google Play gift cards and Google Play balance
- Google Play gifts
- Google Play Pass
- Google TV
- Subscribe with Google
- YouTube
Policies by payment method
Region-specific policies
- Partial refunds for subscriptions (Israel or Germany only)
- European Economic Area and United Kingdom refund policies