Get started with Google Play

You can find and download apps and digital content in the Google Play Store .

What you can do with Google Play

Get games for Android devices and Chromebooks. Download Google Play Games Mobile App.
Rent or buy movies and TV shows. Download the Google TV app.
Read or listen to books, news, and publication subscriptions. Download Google Play Books.

If you plan to buy apps or something within the apps you download, set up a payment method.

Set a payment method to use with all apps

You can use this payment method to buy apps, or items within the apps you download from Google Play, including the apps mentioned above. When you add a payment method, you'll automatically get access to thousands of books, movies, TV shows, and games.

On your Android phone, go to your payment methods in Google Play.
Tap Add a payment method.
Choose the payment method you want to add.
Follow the on-screen instructions.

Troubleshooting download issues

If you are having trouble downloading apps or other content, here are some things you can try:

Check your internet connection

Ensure you have a strong Wi-Fi or mobile data connection. If using Wi-Fi, try moving closer to the router. If using mobile data, check your signal strength.

Restart your device

Press and hold the Power button.
Tap Power off or Restart.
If your device doesn’t restart, press and hold the Power button until your device turns on again.

Check date and time settings

Make sure the date and time on your device are correct.

Clear Google Play Store cache and data

Important:

Clearing cache from Google Play Store is the most common solution to issues when you download apps from Google Play Store.
When you clear the cache and data, it may delete some settings on the Google Play Store app like parental controls and password protection. It will ask you to reagree to the Terms of Service the next time you open the Google Play Store.

Find the Google Play Store app on your device's home or app screen.
Touch and hold the Google Play Store app.
Tap App Info .
Tap Storage & cache Clear Cache.
Tap Clear storage Delete.

If these steps resolve your issue, re-enable password protection and parental controls. If these steps didn't resolve your issue, try to clear cache and data from Google Play services before you restore your settings.

Uninstall and reinstall the Google Play Store updates

This can resolve issues caused by corrupted app data.

To uninstall Play Store app updates:

On your device's home or app screen, find the Google Play Store app.
Touch and hold the Google Play Store app .
Tap App info.
At the top right tap More Uninstall updates.
Review the info and tap OK.

To reinstall Play Store app updates:

Open the Google Play Store app .
At the top right, tap the profile picture.
Tap Settings About.
Under “Play Store version,” tap Update Play Store.

Check device compatibility

Make sure your device is compatible with Google Play services and the app you're trying to download. Learn which devices are compatible.

Create a payment profile

To download free apps, you need a payment profile associated with your Google account. If you don't have one yet, create a payments profile. Use your correct country and address.

Get help with Google Play

Find help for problems with your account

Ask a Google Play expert

The forum has an active community of experts who can help with Google Play. Browse previous discussions or post your question to get advice. Visit the Google Play Help Forum.