Report or Fix Content

This policy has been updated. You can find the current policy here.

Report or Fix Content (October, 2024)

Report Inappropriate Content

You can report inappropriate content on a computer or mobile device. Before you report content, read the policy

Computer

Report inappropriate reviews 

  1. Go to Google Maps.
  2. Search for a business by its name or address.
  3. Select the business from the search results.
  4. On the Business page select ‘Reviews’.
  5. Scroll to the review you would like to report.
  6. Click Menu Three-dot menu verticaland then Report Review.
  7. In the window that appears, complete the form.
  8. Click Submit.

Report inappropriate photos and videos

  1. Go to Google Maps.
  2. Search for the business and select it from the results.
  3. In the panel on the left, click any photo or video. If there are multiple photos or videos, scroll through them until you see the photo you would like to report.
  4. At the top left, click Menu  Three-dot menu verticaland then  Report a problem.
  5. In the window that appears, complete the form. 
  6. Click Submit.

Report inappropriate questions and answers

  1. Go to Google Maps.
  2. Search for the business and select it from the results.
  3. In the panel on the left, scroll down to the Questions and Answers section and click on ‘More Questions’.
  4. Select the Question or Answer you would like to report and tap Three-dot menu vertical and click on Report Question/Report Answer.
  5. Fill out the form that appears and click ‘Submit Report’.

Mobile 

To report review

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Swipe to the right until you see the reviews section.
  4. Tap the review you wish to report and scroll down till you see Three-dot menu vertical and select ’Report Review’.
  5. In the window that appears, complete the form. 
  6. Tap Submit.

Report inappropriate photos and videos

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Swipe to the right until you see the photo or video you would like to report.
  4. Tap the photo or video and then Report Three-dot menu vertical at the bottom right.
  5. In the window that appears, complete the form. 
  6. Tap Submit.

Report inappropriate questions and answers

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Scroll  to the Questions and Answers section and tap on “See all questions”.
  4. Select the ‘Question’ or ‘Answer’ you want to report.
  5. Next to the question or answer, tap More Three-dot menu vertical.
  6. Tap Report question or Report answer.
Tip: Learn more about how to report reviews on your Business Profile.

What to expect after you report a review

We have a feature on the Google Maps app where you can track your reports for reviews. The Reports section offers a view of all reported reviews. Reports made anytime before this feature was available may not be accessible. The status of a report can vary depending on its stage, and you will see one of the following updates:

  1. Processing report: We have received your report.
  2. Content removed: The reported content has been removed from Maps. 
  3. Content not removed: The content has not been removed because either your account has been restricted or we do not have enough information to support the removal. 
  4. Content restored: The content was reinstated because we found new information to support restoring the content.
  5. Report Canceled: The content or the place was edited or removed and your report was canceled.

If we do not remove the content you reported, you may be eligible to submit one appeal. Additional resolution options may be available. Learn more about European Union Digital Services Act Resolution Options.

Note: We reserve the right to either reinstate or take down content, irrespective of whether your report was accepted or not accepted.

Fix your content

You can edit your content on a computer or mobile device.

Computer

To edit or delete a review

  1. Go to Google Maps.
  2. Click Menu  on the top left corner.
  3. In the panel on the left, click on ‘Your Contributions’ and select ‘Reviews’.
  4. Choose the review you wish to edit and, click Menu ​​Three-dot menu vertical and select one of 3 options ‘Edit Review’, ‘Delete Review’ or ‘Add a Photo’.
    1. If you choose ‘Edit Review’, then in the window that appears, complete the form. Click Post.
    2. If you choose ‘Delete Review’ then in the window that appears, confirm the ‘Delete’ option.
    3. If you choose ‘Add a Photo’, then in the window that appears select the photo or video you wish you add and click ‘Select’.

To delete a photo or video

  1. Go to Google Maps.
  2. Click Menu  on the top left corner.
  3. In the panel on the left, click on ‘Your Contributions’ and select ‘Photos’.
  4. Choose the photo or video  you wish to delete and, click Menu Three-dot menu vertical and click on ‘Delete this photo’ or ‘Delete this Video’ and then in the window that appears, select ‘Delete’.

Mobile 

To edit or delete a review

  1. Open the Google Maps app.
  2. Click on the profile button on the top right corner.
  3. In the menu that appears, select ‘Your Profile’.
  4. Tap the review you wish to edit Three-dot menu vertical and select either ‘Edit Review’ or ‘Delete Review’.
    1. If you select ‘Edit Review’, then in the window that appears, complete the form and tap ‘Post’. 
    2. If you select ‘Delete Review’, then in the window that appears, tap ‘Yes’.

To edit or delete a photo or video

  1. Open the Google Maps app.
  2. Click on the profile button on the top right corner.
  3. In the menu that appears, select ‘Your Profile’ and then tap “See all Photos”.
  4. Tap the photo or video you wish to edit or delete.
    1. To delete tap on 
    2. To add a caption to the photo or video tap on  add a caption and the tap on 

To edit or delete a question or answer

  1. Open the Google Maps app.
  2. Click on the profile button on the top right corner.
  3. In the menu that appears, select ‘Your Profile’ and then scroll down to ‘Other Contributions’ and tap ‘Q&A’.
  4. Tap the question or answer you wish to edit or delete.
    1. To delete tap on ‘Delete Question’ or ‘Delete Answer’.
    2. To edit an Answer - tap on the Answer you wish to edit and then click on  and once you have edited tap on ‘Save’.
    3. To edit a Question - tap on the Question you wish to edit Three-dot menu vertical and tap on ‘Edit Question’. Once you have edited the question tap on ‘Save’.

Flag and fix inappropriate content (August, 2023)

Content that violates our policies can be removed from Maps listings. See the instructions below to either flag inappropriate content that you find on a listing or fix your own content that's been flagged or removed.

Before you begin

Check the policy. Only flag content that violates Google policies. Don't flag content that you don't like but is still factually accurate and relevant. Google doesn't get involved when merchants and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience. Read the policy before flagging content.

Flag inappropriate reviews

  1. Navigate to Google Maps.
  2. Search for a business using its name or address.
  3. Select the business from the search results.
  4. In the panel on the left, scroll to the “Review summary” section.
  5. Under the average rating, click [number of] reviews.

  1. Scroll to the review you’d like to flag, click the three dot menu Three-dot menu vertical , then click the flag icon .

  2. Complete the form in the window that appears and click Submit.

Tip: if you'd like to flag a review on your own business, see How to remove reviews from your Business Profile on Google.

Fix a review that was removed

If a review you wrote has been removed, you may be able to fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. 

Google uses machine learning algorithms to remove reviews that are probably policy-violating, and sometimes  legitimate reviews are inadvertently removed.

Flag inappropriate photos and videos

You can flag photos and videos for removal from Maps using a computer or mobile device

Computer

To flag a photo or video for removal from Maps using a desktop computer:

  1. Navigate to Google Maps.

  2. Search for the business and select it from the results.

  3. Click any photo or video in the panel that appears on the left. If there are multiple photos and/or videos, scroll through them until you see the photo you’d like to flag.

  4. Click the three dot menu icon Three-dot menu vertical in the top left corner, then click Report a problem. (Or, if you see a flag icon  in the top right corner, click that icon to report the image.)

  5. Complete the form in the window that appears, then click Submit.

Mobile

To flag a photo or video for removal from Maps using the Google Maps app:

  1. Open the Google Maps app.

  2. Search for the business and select it from the results.

  3. Swipe to the right until you see the photo or video you’d like to flag.

  4. Tap the photo or video, then tap the flag icon in the bottom right corner.

  5. Complete the form in the window that appears, then tap Submit.

Flag inappropriate questions or answers

  1. Next to the question or answer, tap More Three-dot menu vertical .
  2. Tap Report question or Report answer.

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