The effect of downgrading the service level from 360 to standard varies by product and product feature. This article explains the process of downgrading, and outlines the downgrading effects on each Google Marketing Platform product.
In this article:SLAs and services
Service Level Agreements (SLAs) apply to 360-enabled objects that are linked to your organization, and for which you have signed a contract.
360 Services are provided only for 360-enabled objects that are linked to your organization.
Initiating the downgrade process
To initiate the downgrade of a 360-enabled object:
- Sales Partner clients: contact your Sales Partner
- Google direct clients: contact your Account Manager
If the downgrade process requires you to meet new lower limits for objects like Analytics views or Custom Dimensions, then you work with your representative to choose which of those objects to stop using. The historical data associated with objects you stop using remains available, but there is no new data associated with those objects after the downgrade.
Custom dimensions
When you downgrade from 360, you can keep only the first 20 custom dimensions based on their positional index (1-20). It is currently not possible to choose which ones to keep. Historical data for all custom dimensions is retained, but new data will be collected for only the remaining 20 dimensions.
If you have custom dimensions in index ranges 21 to 200, you will need to back them up and store them outside of Google Analytics after the downgrade. One solution;is to use BigQuery Export to extract them from Analytics and store them in a table.
The effects of downgrading each product
Google Analytics 4When you downgrade a Google Analytics 4 property from 360 to standard, that property is immediately subject to the standard limits described here.
If the property currently exceeds those limits because of the previous upgrade to 360, then you have to bring the property within the standard limits before you can create objects or change settings that would cause the property to exceed the standard limits. For example, if you marked more than 30 events as conversions while the property was 360 and want to mark a new event as a conversion, you have to unmark events until you're below the limit of 30.
Workspaces
Standard customers have a limit of 3 workspaces. 360 customers have no limit. Upon downgrading, if you have 3 or more workspaces, you cannot create new ones. If you have 4 or more workspaces, then you work with your representative to choose which ones to remove so you can meet the Standard quota of 3.
Note: This section describes the effects of downgrading from an Optimize 360 account to a free Optimize account for Universal Analytics properties. When you link to a Google Analytics 4 property, you need to downgrade from Analytics 360 in order to downgrade your Optimize account.
Optimize 360 service exists at the container level, and is wholly defined by whether a container is linked to an Optimize 360-enabled Analytics property in the same organization. Because of this, there are 3 ways to downgrade Optimize from 360 to Standard.
Downgrading an Optimize 360-enabled Analytics property
An Optimize 360-enabled Analytics property can be downgraded in the following ways:
- A Billing Admin toggles off the Optimize 360-enabled Analytics property state in Marketing Platform Home
- A Google representative removes the Optimize 360-enabled Analytics property
When an Optimize 360-enabled Analytics property is downgraded:
- In-progress experiments continue to run until their expiration dates
- The population of audiences can stop when the downgrade occurs
- 360 features are disabled in the linked containers
Unlinking accounts
If an Optimize account is unlinked from an organization, all 360 service status is cleared from the account’s containers. Any 360-level in-flight experiments continue to run until expiration as long as the container is still linked to an Analytics property.
Unlinking a container from an Analytics Property
When you unlink an Optimize container from any property, including an Optimize 360-enabled one, all in-flight experiments immediately cease.