You can get interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass.
Have interactive conversations with businesses
To have an interactive conversation with a business, you need to turn on RCS chats.
If your phone and carrier can use RCS, the option will show in your advanced settings.
Tip: Availability varies, and carrier charges may apply. Contact your carrier for details.
- Open Google Messages
.
- Tap your profile photo or icon
Google Messages settings.
- Tap RCS chats
Turn on RCS chats.
- Tip: If you can't find "RCS chats," tap Chat features.
If you don't find this option, it may not be available for your phone or carrier.
If a business is unavailable for a conversation, it may be because:
- You don’t have Google Messages. From Google Play, download the app.
- If RCS chats isn't turned on, turn on RCS chats.
- The business or service you're trying to interact with isn't supported in the country or region you're in or by your carrier at this time.
Learn about RCS conversations with verified businesses
When a business uses RCS chats, Google or other third party providers can verify the business' identity. If the business is verified, it will say "verified" or have a verified badge 
When you message with the business, they'll receive a read receipt for each of their messages that you read. Learn more about how to turn off read receipts.
Verified RCS conversations between businesses and users are not end-to-end encrypted. These conversations are managed by businesses, messaging solution providers, and, in some cases, carriers. The entities that operate RCS business conversations, and, in some cases, carriers, have access to message content for message delivery and other purposes. Google also has access to RBM message content to apply spam and abuse protections.
Get more info about a business
To get a business' information, tap the business’ name
To review the business' privacy policy and terms of service
- Tap Info & Options
- Select an option:
- View Privacy Policy
- View Terms of Service
Block or report business messages
If you no longer want to receive messages from a business, you can block and report.
- Open Google Messages
- Open the conversation with the business you want to block.
- Below the conversation, tap Block & report.
- Alternatively, tap More
- Select an option:
- Report as spam:To report spam or poor business behavior to Google, tap the checkbox. This will also block the business.
- Block: Confirm that you want to block the business.
Tip: Once you block a business, the conversation you had with them is moved to the "Spam & Blocked" folder. To find business messages that you've blocked, tap More 
Note:
- When you report business messages as spam, the sender’s information and recent messages sent by the business will go to Google and may go to your carrier (charges may apply).
- Google spam detection and prevention may ephemerally process the contents of messages sent by businesses, and use those signals to train AI models to improve spam detection and prevention.
- Google employees and contractors may review spam information to help improve Google's protections against spam and abuse. Human reviewers have restricted and audited access to this information for 30 days. The end user's phone number is redacted for the purposes of spam review.