You can request a refund from Google Voice.
Important: If there's no activity on your account for a certain period of time, your account balance is escheated to the state.
Ask for a refund
Important: Your Google Voice balance can't be transferred to another Google Account or used for other Google services.
You can ask for a refund for Google Voice calls and balances within 6 months of your original purchase. If your account was migrated to an account managed by your organization, you can request a balance refund.
- Sign into the Google Account you use for Google Voice.
- To access your billing history, click this link or copy it into your browser: https://voice.google.com/u/0/billing.
- Continue with the steps below.
- In the top right, click Refund balance.
- Select your refund type:
- Refund entire balance: Click Request refund
Request Refund.
- Refund a single call: From the "Get call credit box," under "Recent calls," click Get credit
- Refund entire balance: Click Request refund
- After you finish the steps above:
- You'll receive an email from Google Voice that confirms the refund request.
- In Google Voice billing view, the credit shown goes to zero.
- Paid phone calls are no longer possible.
Things to keep in mind
Google tries to refund your balance through Google Pay. It may take several days for your refund to appear in Google Pay.
- If the refund is successful, you won’t get any emails. Once processed, your original transaction is labeled “Google Voice” and marked as refunded in Google Pay.
- If your credit card expires or isn’t in your payment profile, Google Pay can’t refund the original form of payment. You’ll get an email from payments-noreply@google.com that asks you to resolve the issue.
- It may take up to 10 days for your refund to appear in your original form of payment.
- If you don’t get your refund, try these steps to troubleshoot Google Pay issues.
Important: Sign into pay.google.com with the same account you use for Google Voice.
Troubleshoot a refund sent to a closed account
If the account you paid with is closed or your card number has changed, you’ll receive an email to update your payment information. If you haven’t received a refund or an email from Google within 15 days, contact your bank account or card issuer. Your bank account or card issuer may hold the funds and be able to arrange a transfer.
Non-refundable requests
You can't get a refund for:
- Promotions at no charge
- Requests made 30 or fewer days since your last refund request
- Credit transfers between Google accounts
- $20 fee to transfer your number to Google Voice
- $3 fee to transfer your number out of Google Voice
- Refund a single call: Within minutes.
- Refund entire balance: Up to 10 business days.
- Manual refund: 14 business days after Google gets your refund form.
Refunds also depend on the type of refund you request and your payment method.
- When you request a refund for an entire balance, an email is sent to the account holder to confirm the requested refund amount.
- Google Pay attempts to refund your credit by sending eligible Google Voice transactions back to the original form of payment.
- If there are issues with prior refunds, you get an email from Google Pay with information on how to resolve those issues.
Escheatment
Escheatment is the process by which abandoned assets or accounts are returned to a state authority.
About escheatment
Companies in the US are obligated to give assets they believe are abandoned to the state government. If your Google Voice account is deemed inactive, Google has to give the funds left in your account to the state where you indicated you reside.
If you reside outside of the US, we release the funds to the state of Delaware, Google’s state of incorporation. Each state determines how long your account must be inactive for escheatment to take place. Generally, the time frame is between 2 and 5 years.
For the time period set by your state, you haven’t done at least one of the following:
- Made a call with Google Voice
- Added credit to your Google Voice account
- Sent a text with Google Voice
To have your credit returned to you, contact the unclaimed property office in your state.