Learn more about refund policies and request a refund for movies and shows that you purchased from your account.
Request a refund for a movie or TV show on YouTube
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Movie & show refund policies
If videos or features related to your YouTube purchase don’t work, you may be eligible for a refund. If a refund request is granted, we'll remove access to the content and your money will be returned within the refund timelines listed here.
- If you haven't watched your show or movie, you can request a refund within 7 business days of the purchase.
- Movies and TV show purchases and rentals made on the YouTube Android app will be billed via Google Play. Go to payments.google.com to learn about new charges and understand how you’re billed. Purchases made via Google Play are subject to its refund policies.
Request a refund for movies & shows on YouTube
If you purchased a movie or show via Google Play, you must request a refund through the Play Store. Go to payments.google.com to learn about new charges and understand how you’re billed.
On your computer:
- Go to https://www.youtube.com/paid_memberships
- Click Refund next to the item that you would like refunded.
- Click Request refund.
If you’re billed by Google Play, you’ll be redirected to a form and asked to answer a few questions about your purchase. Add required details and click confirm to submit your request.
Once you submit your refund request, you’ll get an email confirmation.