If you purchased a membership or other digital goods on YouTube, you can contact support for help. To get in touch with YouTube Support, make sure that you're signed in to the account you used to make a purchase.
Get support
To contact support or request a refund, select your preferred language from the table below. We recommend following these troubleshooting steps to self-diagnose and fix your issue.
| Language | Support Channels | Hours of Operation |
| Arabic | 5 AM to 2 PM GMT, Mon - Fri | |
| German | Phone, Chat, Email | 9 AM to 11 PM GMT, 7 days a week |
| English | Phone, Chat, Email | 24 hours a day, 7 days a week |
| Spanish (Spain) | Phone, Chat, Email | 11 AM to 3 AM GMT, 7 days a week |
| Spanish (LATAM) | Phone, Chat, Email | 11 AM to 3 AM GMT, 7 days a week |
| French (Canada) | Phone, Chat, Email | 2 PM to 10 PM GMT, Mon-Fri |
| French (France) | Phone, Chat, Email | 9 AM to 5 PM GMT, 7 days a week |
| Indonesian | 8 AM to 5 PM WIB, Mon - Fri | |
| Italian | Chat & Email | 9 AM to 6 PM GMT, Mon - Fri |
| Japanese | Phone, Chat, Email | 9 AM to 6 PM JT, Mon - Fri |
| Korean | Phone, Chat, Email | 9 AM to 8 PM KST, 7 days a week |
| Portuguese (Portugal) | Phone, Chat, Email | 11 AM to 2 AM GMT, 7 days a week |
| Portuguese (Brazil) | Phone, Chat, Email | 8 AM to 11 PM BRT, 7 days a week |
| Russian | Chat & Email | 11 AM to 8 PM GMT, Mon - Fri |
| Swedish | Phone, Chat, Email | 9 AM to 5 PM GMT, 7 days a week |
| Thai | 8 AM to 5 PM ICT | |
| Turkish (Turkey) | Email & Phone | 7 AM to 4 PM GMT, Mon-Fri |
Note: If you receive YouTube Premium through a subscription to Pixel Pass, learn more about how to manage your account here.