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Can't add new email account

  • 2 replies
  • 0 have this problem
  • Last reply by Voyager

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When I try to add a new email account, I'm told that either my username or password is incorrect. This isn't true. I can log on to webmail using the same credentials.

How can I solve this problem?

When I try to add a new email account, I'm told that either my username or password is incorrect. This isn't true. I can log on to webmail using the same credentials. How can I solve this problem?

All Replies (2)

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It may be that your email provider wants a different password when using an email account. Gmail is that way, and so are some others. Maybe, if you share your email provider info, some suggestions will be offered.

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Thank you for your reply. I was having no luck until I was visited by a guru relative. He somehow solved the problem.

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