A new approach

The ultimate Trust & Safety platform

All data signals in one place
AI powered end-to-end moderation platform integrating all detection sources
Manual and automated processing
Compliant by design
Built to power content moderation best practices

A new approach

A fit-for-purpose, centralised platform to tackle the challenges many content moderation teams face

A new approach to Trust & Safety software

Our platform allows digital services to:

Moderate all content, no matter the source of detection, in one place

Streamline their moderation process

Generate operational efficiencies (of up to 50%)

Achieve better control and transparency

Ensure consistent application of their Terms of Service and Community Guidelines

Customise queue management and prioritisation rules

Compliance by design

A compliant-by-design platform to meet the EU Digital Services Act’s obligations, and beyond

Effective notice and action system for user reports
Customisable statements of reason
Built-in appeal mechanism
Built in consultation with a team of regulatory experts to meet all global compliance obligations

Our platform

Value

Value and benefits

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Build a digital world that is safe and beneficial for all

Frequently Asked Questions

It means that we develop our platform in such a way that it will always support our clients’ compliance with EU regulations, such as the DSA and TCO, as well as emerging regulations across the globe.

The end-to-end content moderation process starts with content being flagged to moderators, who then review it and can choose to take action (e.g., removing the content) or escalate it. Once action is taken, it is communicated to any internal and external stakeholder involved. Thereafter, the moderator closes the case and the moderation process ends.

The ability to scale content moderation is important when the volume and complexity of the notices start to grow. The usual response is to grow the content moderation team itself and expand AI/ML capability in order to automate the process and reduce the amount of human intervention. However, as the team grows it will require more sophisticated systems and tools, the need for seamless interaction with internal and external stakeholders becomes more critical, as does the need for a unified platform to provide the visibility needed to manage the overall process.

Social media platforms are often regulated by a company’s own Terms and Conditions (T&Cs) as well as any applicable legislation (e.g., for platforms operating in Europe, the Digital Services Act). You can keep your platform safe by monitoring activity, deploying proactive detection, and implementing user notices for breaches of your T&Cs or legal obligations.

Quality Assurance (QA) in content moderation is the process of evaluating whether a company is applying its moderation processes as intended, and adhering to its moderating procedures to a high degree of conformity. Following this quality control, if the evaluation is negative, QA usually involves putting in place measures to increase the quality. Besides being a best practice, QA is needed to demonstrate to the authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

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