Vi: Recharge, Payments & Games 4+

Charged Rs301 extra

I did my circle change from Jk to Karnataka, And all my previous payment details were deleted from the App and wen I got the bill I was charged Rs301 extra after checking with helpless customer care who told its from your previous bill . Firstly you can’t do port changing unless customer clears the previous bill . I was told the customer by Rep at Vodafone store so hence it paid my bill using my debit card at Vodafone store itself and by the way that time I still had few days left for bill payment but I paid it in advance because I couldn’t have done circle change which was told my Vodafone Rep . I have raised my concern to Vodafone . Sent them my bill payment and transaction details but still no help , Worst and Bad customer service from Vodafone . I am a Vodafone customer from more than 10 years . Big SHAME to VODAFONE FOR POOR AND UNPROFESSIONAL CUSTOMER SERVICE

Pathetic service

I had to port all the numbers of my family to VI as I wasn’t getting good signal for the previous network operator. Everything seemed to be in perfect condition but to my horror the things went from good to bad in just a day. The networks for both the mobile numbers of my family were scraped off stating a reason for non payment of previous operator’s outstanding amount. I had already cleared the pending dues ( well that’s how technically you can port to new operator) but nonetheless I sent the payment receipt to VI as well. I had to write 40 emails and they responded to none. Once you call them on their helpline numbers they act funny and hang up on you. My mother was sick and I couldn’t speak to her and neither could she speak to anyone on phone as both the numbers were shut off by these guys. This was the condition when they already received the payment a month ago and that too this wasn’t their payment. They are sheer pathetic When it comes to resolving your issues and they don’t even bother to reply to your emails. There’s a reason why this company isn’t worth any praises as they don’t deserve one. Better don’t get yourself into trouble and opt for their network instead find someone better who would actually do a good job than these losers.

Developer Response ,

Hi! We apologize for any unintended inconvenience caused to you and thank you for your patience. Let's look into it immediately. Please send us your number and details of the issue to Social.ViAppCare@vodafoneidea.com and we will revert you as soon as possible - Team Vi

Please avoid

I have been a Vi erstwhile Vodafone erstwhile Hutch erstwhile Orange for past 17 years and ever since they merged with Idea, the network reception in my home deteriorated.
I am neither able to make a single call properly nor receive any signal. Data signal shows 2G. Made many complaints but to no avail. Tried to port out twice but they convinced me they will fix the connection issues during both the times. Finally made up my mind and thought to switch to another provider who has very good signal in my area.
The moment I put out the request there was a barrage of calls from Vodafone at least 30 to 40 calls in less than two days. Its unbelievable how insensitive they are toward what the customer says and continues to beg to retain them. Every Half an hour I would get a call begging to retain. Vodafone must learn to respect the customers decision especially when they are running into losses and when most customers are working from home. They keep asking me what is the issue without looking into the call logs from before. Expect me to explain the same issue all the 30-40 the times they call me. Worst way to Try to retain a customer. Good bye forever Vodafone. You deserve it.