Already Connected

suhun
Level 1.5: Cupcake

After registering a device in the portal and linking it to an enterprise using the enterprise ID, I deleted the enterprise. However, the device status remains as “already linked,” preventing me from linking it to a new enterprise.

suhun_0-1733460791084.png

 

@jasonbayton 

3 REPLIES 3

Moombas
Level 4.1: Jelly Bean

Did you unenroll it from the rpevious one and ideally wiped it before enrolling it again?

jasonbayton
Level 4.0: Ice Cream Sandwich

Hi @suhun,

The enterprise ID and zero-touch integration aren't linked directly. In the EMM under ZT integration you should have an option to disconnect. Can you confirm?

suhun
Level 1.5: Cupcake

After deleting the device from the zero touch portal, another device was registered.

where can I check disconnect option?