About the organisation
Awareness centre
The awareness centre aims to raise awareness and foster digital competencies about online safety and
security for children and young people, offering a range of services and activities targeting kids, families,
educators and professionals working with minors. These services include:
- Developing national awareness-raising campaigns.
- Deploying services that travel to deliver awareness and training throughout Spain.
- Organising conferences and events, including Safer Internet Day (SID).
- Developing workshop programmes and training activities.
- Providing free practical resources such as brochures, guidelines, video tutorials, quizzes, e-learning
courses, and handbooks for educators. - Engaging the public through its social media channels, and regular collaborations with digital and
traditional media.
Helpline
The Spanish helpline “Tu Ayuda en Ciberseguridad”, operational since May 2017, is a public service and
single point of contact that supports and assists minors, parents, educators and professionals working with
minors, in addressing risks on the Internet, such as harmful content, dangerous contacts and inappropriate
behaviours.
In February 2020, the helpline changed its number to 017, a short national social interest number, granted
by the Ministry of Economic Affairs and Digital Transformation. In addition to phone and email channels, the
helpline has been operating through WhatsApp (+34900116117) and Telegram (@INCIBE017) chat
channels since May 2021. In June 2023, the service further expanded to include face-to-face counselling.
Opening hours:
Opening Days: 017 Helpline is available every day of the year, including weekends and public holidays (*).
Opening Hours: 017 operates from 8:00 AM to 11:00 PM (CET).
(*) In-person assistance requires an appointment: https://www.incibe.es/linea-de-ayuda-en-ciberseguridad
/formulario017-presencial.
Hotline
NCIBE operates the Spanish hotline since January 2021, supported by the Spanish relevant authorities
(LEAs and the Public Prosecutor's Office), and within the legal framework available in Spain for the detection
and treatment of CSAM.
For that purpose, in 2018, INCIBE became a provisional member of the INHOPE network, participating since
them in its international meetings. In 2021 INCIBE become a full member of INHOPE and since them,
INCIBE offers an online webform for users to report CASM URLs anonymously, contributing to INHOPE
network with the stats collection. INCIBE continues also to strengthen the collaboration with LEAs and, more
recently, with the Public Prosecutor's Office, in order to develop the operating systems and improve the
processes for the detection, criminal prosecution and removal of content on sexual abuse against minors.
Youth participation
The youth participation initiative tries to show how children and adolescents can help create a safer internet through cyber security and the responsible use of the internet, looking for positive opportunities to create, participate and share useful content for all. This initiative is part of the actions carried out by the SIC Spain consortium.
The cornerstone of the young people's panel is the Cibercorresponsales' website "La Pinza", by Plataforma de Infancia, although the development of the young people's participation initiative encompasses other activities run by SIC-Spain partners.
Key successes
Key successes of the Spanish Safer Internet Centre (SIC), IS4K, include:
- Launch of the SIC website, www.incibe.es/menores, with awareness-raising content and tools and the helpline section.
- Operation of the Spanish Helpline, and launch of the short and socially related telephone number 017 associated with cybersecurity and safe use situations, granted by the Government of Spain (launched in February 2020). Extension of service hours from 8am to 11pm, 365 days a year.
- Participation in the INHOPE network as a full member and the operation of INCIBE Hotline as the spot in Spain.
- Organisation of Safer Internet Day (SID) in Spain since 2017, including awareness raising and training activities and public events, with the participation of Queen Letizia in the 2019 and 2020 editions, and running online and face-to-face actions since then.
- Launch of the Spanish youth participation initiative, gathering relevant actors to develop the action.
- Fostering cooperation with the main stakeholders involved (young people, families, educators, law and health professionals, digital service providers, law enforcement bodies, and so on).
- Development of awareness initiatives for parents, educators and other professionals working on the matter.
- Development of interactive tools and games directed to the general population.
- Participation in relevant events at national and international levels.
- Development of the SIC-Spain Project and its different phases, led by INCIBE, focusing on three main lines of activity: continuity and reinforcement of the current activity of the Spanish SIC, improvement of coordination for awareness raising through the public-private consortium, and strengthening of the presence of the Spanish SIC in the INHOPE network.
Key partners/supporters
Internet Segura for Kids (IS4K) is supported by the Ministry of Economic Affairs and Digital Transformation.
About the organisation
Awareness centre
The awareness centre aims to raise awareness and foster digital competencies about online safety and
security for children and young people, offering a range of services and activities targeting kids, families,
educators and professionals working with minors. These services include:
- Developing national awareness-raising campaigns.
- Deploying services that travel to deliver awareness and training throughout Spain.
- Organising conferences and events, including Safer Internet Day (SID).
- Developing workshop programmes and training activities.
- Providing free practical resources such as brochures, guidelines, video tutorials, quizzes, e-learning
courses, and handbooks for educators. - Engaging the public through its social media channels, and regular collaborations with digital and
traditional media.
Helpline
The Spanish helpline “Tu Ayuda en Ciberseguridad”, operational since May 2017, is a public service and
single point of contact that supports and assists minors, parents, educators and professionals working with
minors, in addressing risks on the Internet, such as harmful content, dangerous contacts and inappropriate
behaviours.
In February 2020, the helpline changed its number to 017, a short national social interest number, granted
by the Ministry of Economic Affairs and Digital Transformation. In addition to phone and email channels, the
helpline has been operating through WhatsApp (+34900116117) and Telegram (@INCIBE017) chat
channels since May 2021. In June 2023, the service further expanded to include face-to-face counselling.
Opening hours:
Opening Days: 017 Helpline is available every day of the year, including weekends and public holidays (*).
Opening Hours: 017 operates from 8:00 AM to 11:00 PM (CET).
(*) In-person assistance requires an appointment: https://www.incibe.es/linea-de-ayuda-en-ciberseguridad
/formulario017-presencial.
Hotline
NCIBE operates the Spanish hotline since January 2021, supported by the Spanish relevant authorities
(LEAs and the Public Prosecutor's Office), and within the legal framework available in Spain for the detection
and treatment of CSAM.
For that purpose, in 2018, INCIBE became a provisional member of the INHOPE network, participating since
them in its international meetings. In 2021 INCIBE become a full member of INHOPE and since them,
INCIBE offers an online webform for users to report CASM URLs anonymously, contributing to INHOPE
network with the stats collection. INCIBE continues also to strengthen the collaboration with LEAs and, more
recently, with the Public Prosecutor's Office, in order to develop the operating systems and improve the
processes for the detection, criminal prosecution and removal of content on sexual abuse against minors.
Youth participation
The youth participation initiative tries to show how children and adolescents can help create a safer internet through cyber security and the responsible use of the internet, looking for positive opportunities to create, participate and share useful content for all. This initiative is part of the actions carried out by the SIC Spain consortium.
The cornerstone of the young people's panel is the Cibercorresponsales' website "La Pinza", by Plataforma de Infancia, although the development of the young people's participation initiative encompasses other activities run by SIC-Spain partners.
Key successes
Key successes of the Spanish Safer Internet Centre (SIC), IS4K, include:
- Launch of the SIC website, www.incibe.es/menores, with awareness-raising content and tools and the helpline section.
- Operation of the Spanish Helpline, and launch of the short and socially related telephone number 017 associated with cybersecurity and safe use situations, granted by the Government of Spain (launched in February 2020). Extension of service hours from 8am to 11pm, 365 days a year.
- Participation in the INHOPE network as a full member and the operation of INCIBE Hotline as the spot in Spain.
- Organisation of Safer Internet Day (SID) in Spain since 2017, including awareness raising and training activities and public events, with the participation of Queen Letizia in the 2019 and 2020 editions, and running online and face-to-face actions since then.
- Launch of the Spanish youth participation initiative, gathering relevant actors to develop the action.
- Fostering cooperation with the main stakeholders involved (young people, families, educators, law and health professionals, digital service providers, law enforcement bodies, and so on).
- Development of awareness initiatives for parents, educators and other professionals working on the matter.
- Development of interactive tools and games directed to the general population.
- Participation in relevant events at national and international levels.
- Development of the SIC-Spain Project and its different phases, led by INCIBE, focusing on three main lines of activity: continuity and reinforcement of the current activity of the Spanish SIC, improvement of coordination for awareness raising through the public-private consortium, and strengthening of the presence of the Spanish SIC in the INHOPE network.
Key partners/supporters
Internet Segura for Kids (IS4K) is supported by the Ministry of Economic Affairs and Digital Transformation.
Additional links / resources
Related news and resources
