Box Support
Keep business moving forward
Proactive, always-on customer support
Going digital takes work, and that's why Box Support empowers you with guidance from the moment your journey begins. Our highly trained, proactive team is eager to provide the timely help you need to keep work moving. From basic training and enablement, to high-touch technical support and a robust digital experience, you get the assurance you need to build your business on Box.
Boost your education
From product insights to industry best practices, we help you every step of the way. With an expansive knowledge base and free Box Education training, you're just a click away from becoming a digital leader.
Get fast, reliable support
Keep work moving with quick and precise assistance tailored to your exact business needs. No one knows Box better than our support staff, so you're always in good hands, no matter the topic.
Tap into technical expertise
From engineers to account managers, Box Support equips you with effective solutions for any technical challenge. Chat with a member of our team to assess your tech stack for new and innovative ways to deliver success.
Meet a few of our experts
Robert Lott
Manager, Global Support Services
"Box Support is wholly focused on customer centricity. Whether it's a tricky technical issue or a simple invoice question, our teams work day and night to ensure positive outcomes. We're measured on customer satisfaction and we strive to bring tickets to a quick resolution, no matter the situation."
Spencer McGee
Technical Support Engineer
"Our customers drive our product strategy forward. In my role, I'm lucky to work with some of our most innovative and experimental customers. My job is to help solve problems in the moment, but also relay customer feedback to product teams, so we're always improving the Box platform."
Veronica Chou
Technical Account Manager
"Our largest customers have incredible goals for their Box programs. I get to help define exactly what it will take from a technical perspective for them to achieve their visions. By getting to know the nuances of my customers' tech stacks, I can help them navigate the uncharted territories of digital transformation."
Support services for any Box customer
Standard Support
Every Box customer gets free access to our product support teams. Submit tickets, and get access to both general and specialist help during local business hours.
Premier Support
From shared HelpDesk setup and chat, to phone support and prioritized ticket response, Premier Support ensures always-on, high-touch assistance for your most critical Box use cases.
Enhanced Support
Receive end-to-end support with Box Enterprise Plus and above. Services include 24/7/365 assistance, ticket prioritization, multi-channel agent access, and more.
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