Stakeholders
Contact for Stakeholders
Customer/Consumer
Communication Channel
Contact us for questions and suggestions concerning products and services by Email
FETnet Website Customer Care、self-care APP, and online chat
In-store face-to-face communication、official correspondence, arbitration meeting
Customer Satisfaction Survey
Product information meeting and marketing activities
Contact Us
Customer Hotlines 0800-058885(free)
Far EasTone Post-Paid customers please dial 888/123(free)
Local Phone dial 449-5888/449-5123
Investors/Shareholders
Communication Channel
Communication through Investor Relations.
Hosted general shareholders meeting.
Hosted Global Investor Telephone Conference to facilitate direct communication between investors and executive management.
Dedicated units took part in domestic/overseas face-to-face institutional investor meetings to communicate with investors.
Investor Relations section on the website.
Suppliers/Contractors/Developers
Communication Channel
Establish a sustainable supply chain with suppliers by signing the company's self-declaration of corporate social responsibility, integrity/audit management consent, supplier training and testing, supplier auditing, etc.
Conduct suppliers satisfaction surveys
Regularly hold supplier conferences and developer conferences to share and exchange global sustainable trends; at the same time drive supplier innovation
Competent Authorities
Communication Channel
Business meetings and administrative inspections by the National Communications Commission (NCC)
Fair Trade Commission investigations
Official correspondence
Media
Communication Channel
Press releases/conferences
Communication through Public Relations
Community Group／NGO
Communication Channel
Communication through sponsorship and collaboration
Employees
Communication Channel
Company-wide town hall meetings
Employee satisfaction survey
Employee suggestions/complaints mailbox
Performance evaluation and career development interview
Labor-management meetings (also known as Lantern Legend meetings)
Internal meetings of each business group and department
FET e-Express/FET Intranet/FET latest news
Activities of Employee Welfare Committee