When picking out an internet-only plan like Optimum or AT&T, you might have limited options depending on your locale. But if you have a few options, you need to consider speed, pricing, fees, equipment and customer service. Some Internet Service Providers (ISPs) can advertise high speeds, but not all of them can deliver. Additionally, some ISPs can only offer those high speeds through a fiber connection and your area might not have that capability.
Speed
Internet speed might factor more for some than others. If you have several devices connected to the internet, you’ll want to find a plan with enough speed so you don’t have slow download times or trouble connecting to websites. For others, a lower speed might work well and can also mean a less expensive plan. Consider how often you download things and the size of those things you download. The last thing you want is waiting for things to download or upload
Price
ISPs can offer an attractive advertised rate, but you always have to read the fine print. Some ISPs will include installation fees or the advertised rate includes a discount for using autopay. Often, ISPs will have a monthly rental charge for a modem and additional fees if you exceed a data cap.
Contract
Most ISPs don’t require contracts and operate month-to-month, but some providers do require a contract. Getting out of those contracts can sometimes be tricky and might come with additional fees. Most ISPs that have month-to-month agreements won’t prorate the monthly fee if you cancel before the end of the month.
Equipment
Some ISPs require that you use their modems or routers and that usually means a monthly rental charge. Some providers will allow you to use your own modem, or router or you can purchase a modem from them, which is important if you want to save some money.
Customer Service
Customer service can’t be overlooked when picking an internet plan. Inevitably, you’ll need tech support at some time and customer service is a key differentiator between ISPs. A provider that can solve your tech issues over the phone is an important factor. The speed in which they can send out a technician for bigger problems is also a big consideration, so check out customer service reviews before choosing a carrier.
