Xfinity Internet Review: Plans, Prices And Speed 2024

Our Verdict

With several high-speed internet plans at different price points, Xfinity is a good internet provider option. It’s coverage is widespread and it offers TV, phone and home security bundles, which makes it convenient.

Xfinity’s internet is fast and reliable, but advertised prices can be misleading. Xfinity often has deals and promotions for plans that require a one- or two-year contract. Once the contract is up, prices spike without an increase in internet quality. So although prices may seem incredibly low, customers still pay more over time.

Pros

• Widespread coverage
• Internet can be bundled with TV, phone, and home security
• Low starting prices

Cons

• Contracts are required
• Prices often increase after a year
• Poor customer service

Learn More

On Xfinity's Website

4.3

Our star ratings are based on a range of criteria and are determined solely by our editorial team.

Lowest Price Plan Available

$19.99

Customer Rating

Great

Customer Support Options

Great

Xfinity Internet at a Glance

Founded in 1963, Comcast Corp is the largest multinational telecommunications company in the nation. In 2010, Comcast introduced Xfinity, the brand name for its internet, TV, phone and home security service.

With over 32 million customers in 2022, Comcast Xfinity is the most-used broadband provider in the U.S. and one of the best internet companies around. 

It’s available in 35 states, including Washington D.C., and in many parts of the country, it’s the only top-speed internet provider available. The company mostly utilizes coaxial cables for connectivity, which facilitates fast downloads. Uploads, however, are significantly slower. 

Xfinity offers plans covering a wide range of speed and connectivity, ranging from minimal connectivity for a handful of devices to lightning-fast cable connections with unlimited device connections.

Plans start at $19.99 per month for new customers, but that price is only locked in for the first year. At that point, your monthly bill will go up. This is a common issue with Comcast Xfinity internet plans.

There is a data cap of 1.2TB per month. If you exceed that amount, Xfinity will charge a fee. Luckily, 1.2 TB per month is more than sufficient for the average internet user.

Comcast Xfinity also offers TV, phone and home security services, which can be bundled with its internet plans.

Other Features and Benefits

Internet + TV Deals

Xfinity customers can bundle internet and TV services. For an extra set amount per month, users can stream live sports, movies and shows when they sign up for an internet plan.

The exact price depends on where you live and how many channels you want. In Washington, for example, it’s an extra $20 a month for 10+ TV channels and an extra $50 a month for 125+ channels.

Home Phone as an Add-On

Add home phone service to your Comcast Xfinity plan with Xfinity Voice. You can transfer your current home phone number to a new address or get a new one.

Xfinity home phone service allows you to see caller ID on your TV, manage service through the Xfinity Connect Web Portal, and block spam calls easily. You can also check your home phone voicemail from anywhere as long as you have access to your web portal account.

Xfinity Mobile

Xfinity offers a mobile phone service, Xfinity Mobile, with plans ranging from $30 per month per line to $50 per month per line. You can also opt for Xfinity Mobile’s “By the Gig” plan, which starts at $15 per month.

Xfinity internet customers have the option to bundle internet and mobile plans to save money. But users should keep in mind that these deals usually come with contracts and prices will likely increase after some time.

Home Security

In addition to internet, TV, and phone plans, Xfinity offers a home security plan. It has a Self Protection plan for households and a Professional Monitoring plan for businesses. 

While you don’t need Xfinity internet or TV to get Xfinity home security, bundling the services is beneficial because your devices will be connected to the same network. That allows for you to easily manage cameras, alarms and any other equipment.

Xfinity Internet Plans

Xfinity commonly offers six different internet plans. However, plans, prices, speeds and offers can vary depending on where you live. 

INTERNET PLAN	STARTING MONTHLY COST	CONNECTION	MAX DOWNLOAD SPEEDS	MAX UPLOAD SPEEDS	DATA CAP
Connect	$20	Coaxial Cable	75 Mbps	35 Mbps	1.2 TB
Connect More	$35	Coaxial Cable	200 Mbps	35 Mbps	1.2 TB
Fast	$55	Coaxial Cable	400 Mbps	35 Mbps	1.2TB
Superfast	$70	Coaxial Cable	800 Mbps	35 Mbps	1.2TB
Gigabit	$60	Coaxial Cable	1,000 Mbps	35 Mbps	1.2 TB
Gigabit Extra	$85	Coaxial Cable	1,200 Mbps	35 Mbps	1.2 TB
Gigabit X2	$120	Coaxial Cable	2,000 Mbps	35 Mbps	1.2 TB

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Connect Plan – A Basic Internet Plan

Xfinity’s Connect internet plan is good for up to four devices at once, so it’s ideal for individuals and small families. You can still download music and photos, stream TV and videos and join video conferences (like Zoom).

That said, if everyone in the house tries to stream or download at the same time, you’ll experience lagging. This plan is best for more casual internet users or people who don’t need to connect several devices at once.

Connect More Plan – The Perfect Family Plan

The Connect More plan from Xfinity can handle up to five devices at once. With maximum download speeds of 200 Mbps, users can download shows and movies quickly and stream high-quality videos on multiple devices. This plan can also accommodate multiplayer gaming.

For these reasons, we found that the Connect More plan was best for families, particularly with people who regularly use the internet to stream, game, join video meetings and more. 

Fast Plan – Downloading Made Easy

If you’re regularly downloading large files, like high-resolution photos and TV shows, the Fast Plan is for you. With 400 Mbps download speeds, you can connect up to eight devices at once and stream on multiple devices.

Superfast Plan – Perfect for Large Households

Xfinity’s Superfast plan offers download speeds of up to 800 Mbps. Up to 11 devices can connect at a time without lagging on this plan. It’s great for quick downloads, streaming on multiple devices at once and multiplayer gaming. 

Because of the high internet speeds and the capabilities that come with it, this plan is perfect for large households full of people who need to use the internet on a regular basis.

Gigabit – The Plan for Professionals

With 1,000 Mbps download speeds, Xfinity’s Gigabit internet plan is perfect for heavy internet users and professionals. 

Under this plan, users can connect over 12 devices at once. Multiplayer gaming, high-speed streaming, and large downloads are possible with this plan.

Gigabit Extra – Internet for Ultra-Connected Households

If you want to virtually eliminate lag times no matter how many devices are connected, sign up for Xfinity’s Gigabit Extra internet plan with maximum download speeds of 1,200 Mbps. This plan is perfect for ultra-connected households, like those with multiple professionals who need to regularly move large files. 

This plan is also ideal for households that have numerous smart devices at home, like smart security cameras, thermostats, doorbells and more. The high speeds of this plan can accommodate all of these devices, allowing for quick and easy smart home management.

Gigabit 2X – High-Speed Internet for Serious Gamers

Xfinity’s fastest cable internet plan, the Gigabit 2X, is perfect for serious gamers. Download speeds reach up to 2,000 Mbps — much faster than most users need, but essential for those, like serious gamers, who need lag-free internet and extremely fast downloads.

How Much Does Xfinity Internet Cost?

Compared to similar internet plans, Xfinity plans are affordable. The company is constantly advertising deals, bundles and other ways to save money. Before buying, users should know that these deals come with a time limit, usually one or two years, depending on the deal.

Once that time limit is up, your internet bill will increase. Let’s take a look at what Xfinity’s plans cost over time. Keep in mind that these are western region prices, so the price in your area may be slightly different. Check Comcast Xfinity’s website to get prices specific to your address.

INTERNET PLAN	STARTING MONTHLY COST	CONTRACT TERM	ONGOING MONTHLY RATE	TYPICAL COST - YEAR 1	TYPICAL COST - YEAR 2	TYPICAL COST - YEAR 3
Connect	$20	1 Year	$66	$240	$792	$792
Connect More	$35	1 Year	$86	$420	$1,032	$1,032
Fast	$65	2 Years	$96	$660	$660	$1,152
Superfast	$70	2 Years	$106	$840	$840	$1,272
Gigabit	$60	2 Years	$116	$720	$720	$1,392
Gigabit Extra	$85	2 Years	$126	$1,020	$1,020	$1,512
Gigabit X2	$100	2 Years	$130	$1,200	$1,200	$1,560

*Note that prices vary by location

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Xfinity Internet Coverage

Comcast Xfinity Internet is available in a majority of the continental U.S. with coverage in 35 states, including Washington D.C.

There is no Xfinity coverage in Puerto Rico, Montana, Iowa, North Dakota, Alaska, Wyoming, South Dakota, Hawaii, Idaho, Nebraska, New York, North Carolina, Nevada, Ohio, Oklahoma or Rhode Island.

What Speeds Can You Expect With Xfinity Internet?

Download speeds for Xfinity internet plans range from 75 Mbps to 2,000 Mbps. Upload speeds are significantly slower at around 35 Mbps for each plan. 

While its upload speeds are relatively slow, they’re sufficient for most tasks. Users can still live stream, upload a YouTube video or join HD video calls easily, but uploading a long, high-quality video will take some extra time.

Xfinity Internet Contracts, Equipment, Fees and Hardware

Xfinity requires contracts for their plans. Depending on the plan you purchase, your contract will be one or two years. After that time, your plan is subject to change, meaning you might experience a different internet speed and a bigger bill. To stay on top of your internet plan, set a reminder to check in and call Xfinity every year.

Xfinity users can also opt to rent equipment from the provider if they don’t have their own modem or Wi-Fi router. The Xfinity Gateway is the provider’s internet modem and Wi-Fi router in one. 

For the contract term period, customers can get the Xfinity Gateway equipment at no cost when they sign up for the Connect More, Fast, Superfast, Gigabit, Gigabit Extra, or 2X Gigabit plans. Just note that the price will increase to $15 per month once your 1- or 2-year contract is up.

For Connect customers, the Xfinity Gateway costs $15 per month on top of the monthly fee for the plan.

Xfinity Internet Bundles and Deals

Xfinity offers numerous bundles and deals, depending on where you live. Customers can get deals and discounts for bundling their internet service with Xfinity TV or phone service. There are also discounts available for bundling Xfinity Internet with the company’s home security service.

Xfinity also offers a $10 per month discount for customers who sign up for autopay and paperless billing.

How Does Xfinity Internet Rank Perform on Customer Service?

Xfinity has a great selection of support options, including a bot-powered live chat, support phone service, community forum, blog and helpful information on its website. Even so, customers give Xfinity a low rating. As of January 2024, the company has a 1.4 on ConsumerAffairs, a 1.2 on TrustPilot and a 3.8 on Google.

Getting Internet: We Put Xfinity Internet to the Test

We found that navigating the Xfinity website was confusing, but doable. To begin the process of setting up Xfinity Internet, you’ll need to input your address. This will give you specific plans for your area. The pricing and plan types may be different depending on where you live, so make sure to put in an accurate address.

By entering your address, you can also access location-specific deals and bundles.

Because Xfinity offers so many plans and services, navigating the website can be confusing. Unless you have the time and energy to sit down at your computer to go through each option, we think it’s easier to call Xfinity customer service or head to a retail store to determine exactly what you need.

But if you’re not worried about scoring the best deal or taking advantage of promotions, signing up for a plan is easy enough on the Xfinity website.

Users should be aware that the price Xfinity gives you before checkout may be deceiving. Once you click to sign up, you’ll get the option to add on the necessary equipment, which costs $15 per month. This equipment is free for some plans for the contract term (one or two years) and you’ll need it if you don’t already have your own modem or router.

What We Like About Xfinity Internet

We like the fact that Xfinity offers so many plans at different price points. We also love that the company offers several promotions and bundles so that everyone can get affordable internet tailored to their needs. 

While Xfinity doesn’t have the highest internet speeds on the market, they are more than fast enough for a majority of internet users. Plus, Xfinity covers a lot of ground, so it’s a solid internet option for many Americans.

What We Didn’t Like About Xfinity Internet

We found that Xfinity Internet has confusing pricing models, with monthly bills often increasing sharply after a year or two of service. The deals and promotions are enticing, but they’re still expensive in the long run.

Offering discounts and promo rates instead of straightforward plans can be misleading.

How Xfinity Internet Stacks Up

Company	Company - Logo	States Covered	Unlimited Data Plans Available	Annual Contract Required	Learn More CTA text	Learn more CTA below text	Learn More
Xfinity		35	Yes	Yes	Learn More	On Xfinity's Website
Centurylink		16	Yes	No	Learn More	On CenturyLink's Website
AT&T		49	Yes	No	Learn More	On AT&T's Website

Xfinity Internet vs. CenturyLink

One of the key differences between Xfinity and CenturyLink internet is that CenturyLink uses DSL and fiber connections, while Xfinity provides cable internet (with a fiber option for a few select markets).

Unlike Xfinity, CenturyLink doesn’t use promo pricing and there are no price increases after a year or two—there also aren’t any contracts with CenturyLink.

Learn more: CenturyLink review

Xfinity Internet vs. AT&T

Perhaps the biggest difference between Xfinity and AT&T internet is the connection type. AT&T offers DSL service in addition to high-speed fiber internet. Xfinity mostly relies on coaxial cables to provide internet.

While fiber internet is typically significantly faster than any other type of internet connection, cable internet is more reliable.

Both providers serve millions of customers and offer several pricing options. And when we compared Trustpilot, Consumer Affairs and Google Reviews, we found that both Xfinity and AT&T rank similarly.

Learn more: AT&T review

Xfinity Internet Reviews and Experience

Customer reviews of Xfinity Internet are a mixed bag. Some appreciate the reliability of cable internet, while others complain about the provider’s poor customer service and unexpected changes to their monthly bill.

“I have been with Xfinity for many years, 12+ years because their internet speed was very good. I decided to add cable and was given a reasonable monthly price by an agent. A month later my monthly bill would have doubled and not the bundle service that I had agreed (cable+internet) upon. Just be aware that Xfinity has many hidden charges!” – Mr. R, 2022

“I rely on the internet daily, and it’s paramount for me to have a consistent and reliable signal. However, with Xfinity, I often face service disruptions. Downtime is more than just a minor inconvenience for me; I require a continuous connection for my work.

To add to the frustration, the online support provided by this company is subpar. After reaching out to their customer support, I was offered a compensation in the form of a gift voucher. While this gesture was appreciated, I was disappointed to discover there isn’t a clear place on their website to redeem it.

In summary, while I understand technical hitches can happen, the frequency of these interruptions, combined with weak online support and unresolved compensation issues, leaves a lot to be desired from Xfinity.” – Max, 2023

Wading through the customer reviews of Xfinity, it’s clear that many customers have issues with customer service. Many also have billing issues, some even claiming to be charged after they cancel Xfinity service.

Is Xfinity the Right Internet Provider for You?

Xfinity is the largest cable internet provider in the U.S., and it’s the only internet option for many Americans. Although internet disconnections and outagest happen occasionally, cable internet is highly regarded as a reliable internet connection type. 

Xfinity offers several plans at different price points as well as promotions and discounts regularly. That makes them a solid internet option for those who want reliable internet at high speeds and competitive prices.

The only thing to watch out for with Xfinity is post-contract price hikes. If you sign up for Xfinity Internet, keep an eye on your bill and make it a point to check in with the provider yearly to make sure you’re paying the right amount.