Xfinity Vs. Verizon Fios – Which Is Best For You?

Comcast’s Xfinity and Verizon Fios ranked high on our best internet service providers of 2024 list, meaning they are both quality companies to choose between. But when it comes down to it, some nuances set them apart. Between pricing, contracts, availability and data caps, here’s how the companies stack up against each other.

Both Xfinity and Verizon Fios offer several plan options based on customers’ budgets and internet use needs.

Comcast’s Xfinity has several different plans, all of which, inlcuding speed, pricing, and availability, will depend on where you live. Plan names may also change depending on where you live, so Xfinity’s internet pricing could be confusing to understand. Here’s a sample of a few Xfinity plans we found in our research.

XFINITY
Internet Essentials 50Mbps	$9.95 / month	11.67 – 57.17 Mbps
Internet Essentials Plus 100Mbps	$29.95 / month	23.37 – 115.59 Mbps
150 Mbps Internet	$20.00 / month	114.98 – 175.96 Mbps
300 Mbps Internet	$40.00 / month	114.98 – 351.04 Mbps
500 Mbps Internet	$65.00 / month	114.98 – 583.13 Mbps
800 Mbps Internet	$80.00 / month	114.98 – 922.42 Mbps
1000 Mbps Internet	$90.00 / month	114.98 – 1141.94 Mbps
Gigabit Extra	$95.00 / month	208.58 – 1302.26 Mbps

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Verizon Fios, on the other hand, has more transparent and consistent plan pricing.

VERIZON FIOS
300 Mbps	$24.99 / month	300 Mbps
500 Mbps	$44.99 / month	500 Mbps
1 Gig	$64.99 / month	880-940 Mbps
2 Gig	$84.99 / month	1500-2300 Mbps

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Xfinity offers plans on their hybrid fiber-coaxial network, which combines fiber and cable connections to offer competitive upload and download speeds. Verizon Fios uses a 100% fiber-optic network for fast and symmetrical uploading and downloading speeds.

Comcast’s Xfinity is available in 35 states and Washington, D.C.

XFINITY AVAILABILITY
Alabama	Kentucky	Oregan
Arizona	Louisiana	Pennsylvania
Arkansas	Maine	South Carolina
California	Maryland	Tennessee
Colorado	Massachusetts	Texas
Connecticut	Michigan	Utah
Delaware	Minnesota	Virginia
Florida	Mississippi	Vermont
Georgia	Missouri	Washington
Illinois	New Hampshire	District of Columbia
Indiana	New Jersey	West Virginia
Kansas	New Mexico	Wisconsin

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Verizon Fios is only available in nine states and Washington, D.C.

VERIZON FIOS AVAILABILITY
District of Columbia	New Jersey	South Dakota
Delaware	New York	Virginia
Maryland	Pennsylvania
Massachusetts	Rhode Island

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Verizon Fios and Xfinity have comparable in customer support options. There is a live chat with a customer support rep available on Verizon Fios’ website, as well as a phone line that’s open during business hours. Xfinity also has a live chat available with a bot and a phone line with unspecified hours. Both companies have blogs, FAQ pages, a community forum and a mobile app for customer support.

Reviews are an important consideration before settling on an internet company. Comcast’s Xfinity is a bit mixed when it comes to customer reviews. The Better Business Bureau does not accredit it, but the company does hold an A+ rating. Xfinity has a 3.8 on Google Reviews, with negative reviews focusing on customer service and pricing. Verizon Fios is accredited by the BBB and has an A+ rating. It has a 3.6 on Google Reviews, with negative reviews focusing on customer service.

Some Xfinity plans, like the Internet Essentials 50Mbps plan or Gigabit Extra plan, do not come with a term contract or have an optional contract. However, most Xfinity plans require a contract, usually ranging from 12 to 24 months. This means that, after the contract period, prices and internet speeds could change. Also, Xfinity’s internet plans come with a 1.2 TB internet data cap- unless you opt for the unlimited data option.

Plans with Verizon Fios are more straightforward. Verizon Fios doesn’t have annual contracts or data caps.

Bundling services with internet (like TV or home security) can be a great way to save money every month with both Xfinity and Verizon Fios. Both also offer promotional deals or discounts. Xfinity, for example, has a discount of $10 a month on select plans if you opt for auto-pay and paperless service. Verizon Fios has entertainment deals where customers can save on subscriptions with Netflix, Disney+ and more. The company also offers special opportunities to receive gift cards (for places like Target andor Home Depot) on select plans.

• Xfinity covers many more states than Verizon Fios, which only operates nine.
• Xfinity has more plan options than Verizon Fios.
• Verizon Fios uses a 100% fiber connection, while Xfinity uses a hybrid fiber-coaxial network.
• Verizon Fios doesn’t have annual contracts or data caps. Procuring internet service from Xfinity is a little more complicated, as it typically requires a contract and does have a 1.2 TB cap.

• Both companies have relatively similar price points, depending on the internet speed.
• Xfinity and Verizon Fios both have an A+ rating from the BBB with generally mixed reviews.
• The customer support options for both companies are also quite similar, with only slight differences in the live chat and phone line support.
• Neither company has an activation fee.

If you reside within one of the nine states it services, Verizon Fios may be the better internet service provider for you. Verizon Fios does most of what Comcast’s Xfinity does, with slightly better speeds at a similar, if not lower, price point. Verizon Fios doesn’t require contracts, has no data caps or seemingly no hidden fees, and it provides great promotional incentives. The only catch is, again, the limited availability.

If Verizon Fios isn’t available in your state, Xfinity has plenty of quality plans to choose from so you can find the right price and internet speed to meet your household needs.

What We Like About Xfinity

• Xfinity has more plan options, including pre-paid and budget-friendly plans.
• Xfinity is much more widely available.
• Xfinity offers a solid connection to an unlimited number of devices.

Learn more: Xfinity review

What We Like About Verizon Fios

• Verizon Fios has straightforward plans and pricing, with seemingly no hidden fees, contracts or caps.
• Verizon Fios uses higher speed, 100% fiber-optic internet.
• Verizon Fios also has competitive pricing for the internet speed on offer.

Learn more: Verizon Fios review

To determine the best internet providers, the Forbes Home editorial team compared 22 major internet providers across 39 different metrics, such as average monthly cost, download speed and fiber availability.

You can find out more about how Forbes Home rates internet providers in our detailed methodology page.