set up key number

[septguy]

when I try to enter the setup key it won't accept the number 22 for aa.

[tajennifer]

Hi septguy,

Thanks for posting. I understand that you are trying to set up the Nest thermostat with the entry key number. I see you are trying to enter 22 instead of aa. Could you please describe a little bit more about the situation that you are facing? 

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[septguy]

im trying to setup the thermostat on the home wifi system i thought that was clear.

[tajennifer]

Hi septguy,

Thanks for your reply and the information provided. I understand that you are trying to set up your Nest Thermostat by using the entry key. In this case, I just need to ask for some information to provide the best assistance:

• Did you try to set up the thermostat by scanning the QR code that is on the thermostat?
• Are you using the entry key that is on the back of the thermostat display?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny