Jio's Mission.
Connect everything,
everyone, everywhere.
#1 Network in India
Powering Digital Innovation
Climate Champion
Best-in-class Spectrum Portfolio
Unique spectrum combination
Fastest 5G Rollout
About Us
Jio, an integral part of Reliance Industries, is India’s leading digital services provider connecting everyone, everything, everywhere!
Here, we serve over 500 million subscribers with the most advanced connectivity and digital solutions for individuals, communities and businesses. Our solutions range across diverse sectors such as entertainment, commerce, communication, financial services and education.
Leveraging India's vast market and Reliance's ecosystem, we've scaled up these innovations, creating immense growth opportunities not just for us, but for you too, whether in India or beyond.
Vision
Jio strives to build technology-enabled product platforms for a Digital Society – leveraging indigenously developed technologies to serve global markets. Jio remains committed to connecting everyone and everything, everywhere – always at the highest quality and most affordable price.
Mission
Platform approach to all digital solutions
Investment in emerging technologies
Superior customer experience
Affordable data connectivity for every Indian
Values and behaviour
Customer Values
- We will demonstrate a proactive 'Customer First' & a 'Customer Delight' mindset consistently.
- We will act at all times to ensure Jio remains the first choice for our customers.
- We will actively listen to customer inputs to continuously improve our products, services and the customer experience.
- We will work proactively and go the extra mile to perpetually nurture and grow all our customer relationships.
- To delight our end customers best, we will serve our internal customers, equally well.
Ownership Mindset
- We will prioritize and always align our work keeping the larger purpose of the corporation in mind.
- We will operate with a personal stake and an ownership mindset and ‘play to win’.
- We will always remain agile and anticipate what will make a difference to our stakeholders tomorrow and make it happen with speed.
- We will always commit to the highest standards of safety and environment.
- We will conduct ourselves to ensure the highest standards of corporate citizenship.
Respect
- Individually and collectively we will conduct ourselves with respect and humility.
- We will uphold the self-esteem and dignity of each other by creating an open culture conducive for expression of views and ideas, irrespective of hierarchy.
- We will express ourselves honestly but without disrespecting the sentiments of others.
- We believe in being inclusive in our thinking and doing, we recognize that differences of perspectives are natural and must be acknowledged.
- We will foster an inclusive and diverse workplace where everyone is treated with respect and dignity.
Integrity
- We will earn confidence and trust through principled leadership, fairness and humility at all times.
- We believe in the integrity of thought and action and adhere to the Jio Code of Conduct and all relevant laws of the land.
- We believe in building a spirit of trust with all our stakeholders.
- We will speak up if we see something conflicts with the values of the company.
- We will have the courage to stand up for what is right and surface issues early.
One Team
- Team Jio comes before me, always and every time.
- We collaborate seamlessly, seeking and offering help as 'One Team, One Vision'.
- We take accountability for our own actions and also that of our team.
- We recognise and acknowledge the contribution of other colleagues and celebrate wins as a team.
- We look beyond our own immediate roles and take ownership of the larger outcome.
Excellence
- We believe in excellence in everything we think, say and do.
- We will not create, accept or pass on anything that is mediocre.
- We will accept responsibility – learn and improve, not rationalise and explain, using the 'Plan, Do, Check and Act' principle.
- We will hold each other accountable to delivering excellence.
- We will always be ‘outside in’ and raise the bar for excellence, learning from external benchmarks globally.
The Jio effect
Jio’s entry into India’s digital sector has had a transformative effect and has profoundly impacted India’s socio-economic development. This impact of Jio’s digital services has been termed the ‘Jio Effect’.
