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What is the Zee5 & Sony LIV Bundle Recharge Offer?

• Great news for Jio prepaid users! Now you can recharge with Zee5 & Sony LIV bundled plans and enjoy access to premium content from Zee5 and Sony LIV apps. Watch the latest movies, web series, TV shows, and live sports. You can play, pause, and resume your favourite show at your convenience.
• Visit www.jio.com for the latest Jio offers on Zee5/Sony LIV subscription and choose from a wide range of plans.

Do I need to have the Zee5 or Sony LIV app downloaded before activating the Zee5 & Sony LIV Bundle Recharge Offer?

It is not necessary to download the apps before activation of the Zee5 & Sony LIV Bundle Recharge Offer. During activation, depending on the app status, premium content will be played through the JioTV app. If needed, you will be redirected to the App Store or Play Store to download the apps.

I am unable to play premium content even after availing of the Zee5 and Sony LIV Bundle Recharge with JioTV. What should I do?

Kindly update your JioTV app to the latest version to enjoy premium OTT content. Alternatively, you can open the MyJio app, go to ‘My Plans’ and check if the recharged plan is in an active state. Your Zee5 & Sony LIV Bundle Recharge Offer starts from the day your plan is active. You can also reach out to RJIO Customer Care at 198/18008899999 or click on https://www.jio.com/en-in/contact-us#/ for support through chat or mail.

How long is the Zee5 & Sony LIV Bundle Recharge Offer valid? Will I be charged anything extra for subscribing to Zee5/Sony LIV content?

Once you recharge with the Zee5 & Sony LIV Bundle Recharge Offer, you don’t need to pay anything extra for Zee5/Sony LIV content as long your bundled plan is active. You can check the validity of your plan via the MyJio app.

How will I know if the Jio Zee5 & Sony LIV bundle plan was availed after recharge?

You can check the status of your Zee5 & Sony LIV bundle plan via the subscriptions page on the MyJio and JioTV apps.

• Open the MyJio/JioTV app
• Tap on ‘Profile’
• Select ‘Plan’
• Go to the ‘Offer Section’

If due to any reason, the recharge through JioAutoPay fails, will Jio reattempt the transaction automatically or will I have to recharge again?

If one or more successive payments/instructions are not honored on or before the due date, Jio reserves the right to withdraw the JioAutoPay facility without giving any notice, and to initiate any other action/proceedings as may be deemed appropriate by the Jio for recovery of the unpaid amount from you. In the event your standing instruction is dishonored by bank, penalty charge (or such other amount as specified by Jio from time to time) may be levied per instance of such failure of receipt of payment.

Am I supposed to complete the upgrade/installation after the Zee5 & Sony LIV Bundle Recharge Offer?

In case you are a first-time user of the Zee5 and Sony LIV apps, you need to install/upgrade the apps after recharging with the Zee5 & Sony LIV Bundle Recharge Offer.

When will my card / account / wallet be charged if I have set up a JioAutoPay for recharge?

Payment for JioAutoPay shall be presented to the bank 5 days before the date of expiry of current plan. However for long-term plans with no daily FUP,

JioAutoPay shall be presented to the bank basis your data usage reaching 90% of the data entitlement of your plan. Please note that Jio reserves the right to make changes to the above clause threshold based on the data usage and payment cycles. Jio will inform you about such change in advance.

I purchased the Zee5 & Sony LIV Bundle Recharge Offer but I am unable to see it in ‘My Plans’. What should I do?

You can see the plan details from the MyJio app:

• Open the MyJio app
• Go to ‘My Plans’
• Tap to view the plan details

Alternatively, you can reach out to RJIO Customer Care at 198/18008899999 or click https://www.jio.com/en-in/contact-us#/ for support through chat or mail.

If due to any reason, the recharge through JioAutoPay fails, will I be notified?

Yes, you will be notified through your registered email account & registered mobile number with the recharge failure reasons.

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