To help a colleague with call quality, review their calls to identify challenges, provide specific feedback, and practice through role-playing. Share best practices, offer resources like scripts or training, and set goals to track progress. Encourage regular feedback, acknowledge their efforts, and support their confidence to foster improvement.

To help a colleague improve call quality: 1. Review call quality standards with them to ensure understanding. 2. Listen to their calls and provide constructive, actionable feedback. 3. Offer to role-play scenarios to build their confidence. 4. Acknowledge their strengths and encourage continuous improvement.

1. One of the challenges or causes of poor call quality using a developing country as a case study is inadequate or poor networks from service providers. When the network is poor it will affect the calls. Vice versa. 2. Listen to the calls to ascertain or X-ray the quality ranging from the voice, the volume, system speakers and settings. 3. Conduct voice training for the agents....then give it a trial. 4.In most cases, its adviceable to use the most effective ans efficient service provider to give room for quality calls.

• Provide feedback: • Communicate expectations • Share best practices • Encourage self-monitoring • Motivate your agents • Invest in software • Enhance training and development

I would support my colleague in their efforts to improve call quality standards. Here is how I would do that: 1. Clarify the Standard, Not Just the Error: Instead of dwelling on "what went wrong," I explain to them what good looks like. Clear benchmarks help them understand the goal, not just the gap. 2. Feedback With Precision, Not Criticism: I avoid vague feedback like "be more professional." Instead, I provide specific, actionable insights — for example, "Pause for 2 seconds after the client's question to show active listening." 3. Role-Play For Real-Play: Practice beats theory. I'd run role-play scenarios where they can experiment, make mistakes, and grow. It's a safe space where errors aren't failures, but learning moments.