You're constantly addressing immediate customer issues. How can you also focus on long-term quality?
It's challenging to juggle urgent customer needs while ensuring long-term quality, but it's essential for sustained success. Here's how you can strike that balance:
- Create a priority system: Triage customer issues based on urgency and impact to manage your time effectively.
- Delegate and empower your team: Train your team to handle routine issues, freeing you up for strategic planning.
- Schedule dedicated time: Set aside specific times for long-term projects to ensure they get the attention they deserve.
How do you balance immediate customer concerns with long-term goals? Share your thoughts.
You're constantly addressing immediate customer issues. How can you also focus on long-term quality?
It's challenging to juggle urgent customer needs while ensuring long-term quality, but it's essential for sustained success. Here's how you can strike that balance:
- Create a priority system: Triage customer issues based on urgency and impact to manage your time effectively.
- Delegate and empower your team: Train your team to handle routine issues, freeing you up for strategic planning.
- Schedule dedicated time: Set aside specific times for long-term projects to ensure they get the attention they deserve.
How do you balance immediate customer concerns with long-term goals? Share your thoughts.
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It’s almost every SaaS organisation way of working simply because customers especially the power ones drive the company’s roadmap. Making sure you unblock the customer and act towards a permanent fix is the format that everybody follows. - Work around kills the plan of permanent fix as BAU is attained. - Support teams rely on running scripts in production and work towards automating it, eventually delaying the priority for fixing the core issues in code. - 80-20 principle is on paper and it’s almost impossible to allocate sprint capacity for tech debt items. - Platform approach is the key to have these permanent fixes in the product as the customer dependency gets eliminated.
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