1. Set clear service standards: Establish clear service standards and expectations. 2. Monitor and evaluate performance: Regularly monitor and evaluate staff performance, providing constructive feedback and coaching. 3. Guest feedback and reviews: Collect and analyze guest feedback and reviews to identify areas for improvement.

1. Use Internal Expertise Identify experienced staff who excel at customer service and have them train others. 2. On-the-Job Training Use real-life scenarios and role-playing during work hours. 3. Leverage Free and Low-Cost Resources Use free online courses and webinars. 4. Create a Learning Culture Encourage self-directed learning by rewarding employees who complete relevant courses. 5. Use Peer Reviews and Feedback Conduct regular team meetings to share customer service tips. 6. Provide Clear Guidelines Develop a service manual outlining customer service standards. 7. Recognize and Reward Excellence Offer non-monetary rewards like public recognition, additional responsibilities, or flexible scheduling.

In-House Expertise: Utilize the knowledge and skills of your current staff to train new employees. This can be done at low cost and is suitable for use in multiple training sessions. This helps them improve their skills and also increases flexibility and adaptability in the team.

One of the most efficient ways to execute this: Leverage In-House Expertise Get a Senior or a Champion among your brigade -Experienced team members can act as mentors or trainers, sharing their knowledge with new staff. Peer training is cost-effective and creates a collaborative, team-oriented culture. In-house Workshops-Organize a workshops or short training sessions during non-peak seasons or dedicate specific day, focusing on specific skills such as communication, problem-solving, or basic service/food fundamentals to reinforce knowledge.