Enterprise Software Innovators

"Enter Gen AI; it's capturing the entire conversation, transcribing it, and creating a summary for our associates." For a company like Ally, which emphasizes the customer experience, harnessing technology to optimize these touchpoints is a top priority. Given the volume of calls, manually transcribing and summarizing these customer interactions is highly time-consuming, which makes it a fantastic use case for generative AI. With automated transcripts, customer support agents can spend more time with each customer, enhancing their experience and leading to better outcomes. This optimization benefits both Ally's customers and employees, a true win-win situation. On this week's episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, describes how the company utilizes generative AI across the customer support team. Full episode here: https://lnkd.in/etWHNbEv #esipodcast #ciopodcast #aicustomersupport #aitools #genai #aisummary #aitooling #enterpriseai #allybank #ally

“We came up with simple guiding principles for using Gen AI.” As the latest generative AI technologies take the enterprise by storm, it’s essential to take the right approach. While it’s key to foster a culture of innovation, it’s vital to ensure systems are secured and that sensitive, often proprietary company and customer data is not exposed. Security is paramount in the financial services industry, given the regulatory framework and sensitive nature of the data. While the latest LLMs offer unparalleled possibilities, a cautious and methodical framework is best. On this week’s episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, provides insight into how the company is approaching today’s AI era. Full episode here: https://lnkd.in/etWHNbEv #esidpodcast #ciopodcast #ciolife #aitools #aibanking #allyfinancial #ai #ml #generativeai #llms #genai #technology #innovation

Ally is an American bank holding company with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. Given the strict regulatory frameworks, the need for enhanced customer protections, and the multifaceted nature of its business, Ally relies on deploying next-generation technology across the organization to ensure the best experience for customers and employees alike. On today’s episode of ESI, Sathish M., Chief Digital, Data, and Information Officer of Ally, shares insights on Ally’s groundbreaking journey to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the future. Full episode here: https://lnkd.in/etWHNbEv #esipodcast #allyfinancial #aitools #aibanking #personalfinance #technologyinnovation #technologyinvestment #cioinsights #technologypodcast #cloudjourney #aijourney #enterpriseai

As the latest generative AI tools continue to amaze, the "human-in-the-loop" is still an important facet to consider, especially as hallucinations are still present and, depending on the use case, can have massive ramifications. While it's tempting to assume these models can run autonomously, the most impactful use cases of enterprise AI combine the power of computing with human verifications and inputs. This collaboration will morph and change over time but remains an essential piece of the puzzle for a sustainable AI strategy. On this week's episode of ESI, Ramesh Razdan, Global CTO & CIO of Bain & Company, shares salient advice for technology leaders and his perspective on the human-in-the-loop aspect of today's AI landscape. Full episode here: https://lnkd.in/eFHzEZHw #esipodcast #aipodcast #technologypodcast #generativeai #enterpriseai #humanintheloop #bainandcompany #bain #aitools #genai

Today, the power of AI in the enterprise is magnified when generative AI blends with predictive and prescriptive models. From expanding into new products and services to driving operational efficiency, it also addresses today’s complex security challenges, helping businesses navigate an evolving risk landscape. Unlike most technologies that excel in only one or two areas, this combined AI strategy brings transformative value across all three dimensions, making it indispensable for technology leaders today. On this week’s episode of ESI, Ramesh Razdan, Global CTO & CIO of Bain & Company, joins the show to share his optimism for AI’s impact across the enterprise. Full episode here: https://lnkd.in/eFHzEZHw #esipodcast #technologypodcast #aitools #generativeai #predictiveai #aivalue #enterpriseai #technologyinnovation #technologyleadership #itleadership #bainandcompany #bain

As generative AI capabilities continue to drive transformation across the enterprise, it can be daunting for technology leaders to know where to start. With the signal-to-noise ratio skewed, hype agents and naysayers alike sometimes lack the necessary nuance when it comes to enterprise AI. Beyond deploying and experimenting directly with the tools, all technology leaders should nurture a culture of experimentation wherever they are in their AI journey. Without making perfect the enemy of the good, the time is now to explore AI's possibilities, given that the pace of innovation is showing no signs of slowing. On today's episode of ESI, Ramesh Razdan, Global CTO & CIO of Bain & Company, joins the show to share insights on how generative AI is transforming Bain, the evolution of the CIO role in the AI era, and how Bain's clients are harnessing the latest AI capabilities. Full episode here: https://lnkd.in/eFHzEZHw #esipodcast #technologypodcast #cioinsights #ctoinsights #aipodcast #bainandcompany #bain #aitools #generativeai #genai #aiproductivity #futureofwork

While we are still in the early stages of AI’s ability to assist in code writing, forward-thinking technology executives can already see the writing on the wall. In the coming years, AI will transform software development, as the combination of human ingenuity with machines will have a massive impact on the speed, accuracy, and depth of code writing. On the latest episode of ESI, Munir Hafez, SVP & CIO of TransUnion, provides his optimistic perspective on AI’s role in software development across the enterprise. Full episode here: https://lnkd.in/esDS3QWr #esipodcast #ciopodcast #cioinsights #aicodewriting #aidevelopers #testcases #swe #aitools #aiproductivity #ai #ml #futuretechnology

Given the strict security protocols in the financial services industry, TransUnion places a great emphasis on ensuring all 19,000+ employees can safely access work on the go from their mobile devices. Collaboration between the information security team and the technology team is vital for ensuring clear guidelines and rolling out accurate information to employees for a seamless, powerful, and secure experience. The crucial intersection of technology and security goes a long way to ensuring that the plethora of employees' mobile devices are not a risk to threat actors and cybercriminals looking to cause chaos. On the latest episode of ESI, Munir Hafez, SVP & CIO of TransUnion, shares insights into building a sustainable BYOD policy for large enterprises. Full episode here: https://lnkd.in/esDS3QWr #esipodcast #ciopodcast #technology #security #securityinnovation #itsecurity #informationsecurity #byod #enterprisesecurity

While the capabilities of the latest generative AI tools continue to surprise and delight, enterprise technology leaders need to remember we're in the early innings. Assuming no humans are in the loop for all content creation is not likely a recipe for sustained success. For more basic tasks like note-taking during meetings and first drafts of emails, generative AI is providing outsized productivity gains. With today's capabilities, humans' creativity in giving an outbound email a personalized and less robotic feel can make a huge difference. On this week's episode of ESI, Munir Hafez, SVP & CIO of TransUnion, provides an essential perspective on the current state of generative AI and his optimism for the future of these tools to transform the enterprise. Full episode here: https://lnkd.in/esDS3QWr #esipodcast #transunion #cioinsights #ciopodcast #aipodcast #generativeai #genai #humanintheloop #enterpriseai #aitools #productivitytools #ai #ml #aicontentcreation

In the current AI hype cycle, maximalists are likely to get carried away, assuming that any area where AI could be integrated means it should be. While this can be a positive for experimentation, it also can quickly devolve into “chasing shiny objects.” For technology leaders who appreciate AI’s potential while recognizing that a more pragmatic approach will yield better long-term results, it’s less about a race against the clock and more about finding tangible use cases where AI can have the most significant impact. On this week’s episode of ESI, Munir Hafez, SVP & CIO of TransUnion, shares his framework for thoughtfully integrating AI into his organization. Full episode here: https://lnkd.in/esDS3QWr #esipodcast #aideployment #aitools #ai #hypecycle #technologyleadership #aipodcast #technologypodcast #cioinsights #enterpriseai #aisolutions #enterprisesoftware