Sierra

How it started ▶️ How it’s going. Our second annual dim sum lunch isn’t just about the food—it’s about coming together as a team and celebrating each other. Last year, we packed the table. This year? We packed the room. (And yes, we all wore green.) Here’s to good food, great people, and even greater things ahead in 2025. Want to be part of our next celebration? Check out our open roles: https://sierra.ai/careers

At AG1, delivering top-notch customer service has always been a priority. But as they grew, they faced a challenge familiar to many businesses: how to scale while keeping interactions personal and human. By partnering with Sierra, AG1 found a way to enhance accuracy, speed, and personalization—freeing up their team to spend meaningful one-on-one time with customers while ensuring every interaction feels human. This week, we’re spotlighting how AG1 embraced AI agents to take their customer experience to the next level. See how Sierra supports AG1’s mission: https://lnkd.in/gsvhfWWk

Outcome-based pricing means you only pay for what drives real value. No "shelfware," no wasted spend—just measurable impact. Elliot Greenwald, Head of GTM Operations at Sierra, shares how this model ensures you only pay for real value—like resolved conversations and memberships saved. No waste. Just impact. Learn more: https://lnkd.in/gwvUJjba

Sweaters so bad, they're good. ❄️ Here’s a glimpse from Sierra’s first-ever Ugly Sweater Day—proof that we know how to bring the spirit (and style) to work. From building AI agents to building memories, we’re all about creating a place where people (and sweaters) can shine. Want to be part of a team that works hard, laughs harder, and maybe wins Best Dressed next year? We’re hiring! See open roles: https://sierra.ai/careers

At Sierra, we believe AI should do more than assist—it should amplify customer experiences and embody a brand’s mission. That’s why we’re so proud to partner with AG1. We sat down with Leala Francis, AG1’s SVP Customer Insight and Member Experience, to hear how their AI agent, powered by Sierra, brings AG1’s mission to empower people to take ownership of their health to life—delivering effortless, empathetic support with their brand at the heart of it all. This isn’t just customer care—it’s the future, done right. See how Sierra and AG1 are redefining customer care: https://lnkd.in/gsvhfWWk

This Thanksgiving, we’re serving up a big slice of gratitude for our incredible customers. At Sierra, we're inspired every day by the trust you place in us. Our AI agents are more than just tools—they're an extension of your team, helping you create empathetic experiences that feel true to your brand. To everyone in the Sierra community: Thank you for being part of this journey. Wishing you a Thanksgiving filled with connection, gratitude, and plenty of pie. 🥧✨ #Thanksgiving #Gratitude #SierraAI

Bret Taylor, co-founder of Sierra, joined Rana el Kaliouby, Ph.D. on the Pioneers of AI podcast at Masters of Scale Summit to explore the future of conversational AI and its impact on customer engagement. Listen in as they explore how Sierra is partnering with brands like WeightWatchers, SiriusXM and Sonos, Inc. to transform customer experiences with AI agents—and dive into the broader impact of AI on jobs, safety, and humanity—catch the full episode here: https://lnkd.in/gkFseKUH

ADT is deploying a Sierra AI agent to deliver personalized, always-available customer care. See how ADT is enhancing its customer experience through our partnership: https://lnkd.in/g8fKTwka

Missed us this year at TechCrunch Disrupt? Sierra co-founder Bret Taylor sat down with TechCrunch senior editor Frederic Lardinois to dive into how our AI agents are transforming customer experience—shifting from reactive support to proactive problem-solving. In their conversation, Bret gets candid about today’s tech landscape: the realities of navigating legacy systems, integration hurdles, and the challenge of keeping AI grounded and useful. Catch the full session here: #AI #TechCrunchDisrupt2024

We’re announcing the APX program, an 18-month rotational program that gives new graduates in computer science or a related field the opportunity to work closely with our customers, building AI agents as both an Agent Engineer and an Agent Product Manager—all within the context of a young and fast-growing company. As we think about the current shift in computing driven by AI, we believe generalists with diverse training and experience will become more important than ever. If you want to shape and learn from the most important technological wave of our time, come build at Sierra. https://lnkd.in/gjKXcrri