🤩 We're excited for this week's Gallery Media Group's episode of #TheCMOPodcast, featuring our own Joe Cano! Listen in for key takeaways plus insight into how we've delivered WOW to customers for over 25 years! Check out the episode here: https://lnkd.in/gaP23daw Happy listening! #zappos #zapposfamily #customerservice #companyculture
Zappos Family of Companies
Retail
Las Vegas, Nevada 116,003 followers
Zappos.com is an e-commerce company known for delivering WOW to its customers, brand partners, and employees.
About us
Zappos is an e-commerce company known for delivering WOW to its customers, brand partners, and employees. Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. And we sure have come a long way. We still sell shoes — as well as clothing, handbags, accessories, and *more. *More is where we provide the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, partners, and the community in a long-term, sustainable way. We’re so good at delivering happiness and WOW, we often get letters from customers asking us to create an airline or run the IRS. It all stems from an avid commitment to our Core Values and the Four C’s.
- Website
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http://www.zappos.com
External link for Zappos Family of Companies
- Industry
- Retail
- Company size
- 1,001-5,000 employees
- Headquarters
- Las Vegas, Nevada
- Type
- Public Company
- Founded
- 1999
- Specialties
- Customer Service, eCommerce, Apparel, and Footwear
Locations
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Primary
Get directions
400 Stewart Ave
Las Vegas, Nevada 89101, US
Employees at Zappos Family of Companies
Updates
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🦃 Zappos' annual Gobble for Good event was held on our campus this week, and we were so excited to have students from Hollingsworth Elementary join the fun! Gobble for Good is Zappos’ Thanksgiving-themed community event where we provide students in the local community with new shoes, grocery vouchers, sweet treats, and more! We were so grateful to join forces with amazing partners including the nonprofit Shoes That Fit, to gift every student a new pair of athletic shoes. Members of the Las Vegas Aces and BUCKET$, the Aces mascot, also came and helped spread holiday cheer and give back to our community!
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🌟 Exciting news, everyone! We're thrilled to share that Zappos has been nominated for the Customer 2024 Awards in two incredible categories: Customer Journey of the Year and Marketing Organization of the Year! 🎉 This is our chance to shine, and we need your help to make our voices heard! Vote for us and share the link with your friends, family, and followers—let's spread the word! 🗳️ Winners will be announced at the Customer 2024 Awards ceremony on November 12th. Let's show everyone why Zappos is the best in the business! 🏆 👉 Vote here now: https://lnkd.in/eJtzwHpP
🌟 Finalists Revealed for the Customer 2024 Awards 🌟 Celebrate with us and vote for the People’s Choice Award here: https://lnkd.in/eJtzwHpP We are thrilled to announce the finalists for the prestigious Customer 2024 Awards, recognizing trailblazers in marketing, service and experience. By voting, you are in the running to get a VIP pass for Customer 2024. We will be giving away one pass each week in the lead up to the big event - so block your diary now! 🏆 Customer Service Organization of the Year L'Oréal's Le Care Optimum | Customer Service Organization Verizon Consumer Group | Customer Success Team Aflac Cancer Care Hotline Pfizer Connect 🏆 Customer Service Leader of the Year Anna S., VP, Customer Service, IPSY Douglas Kramon, Head of Fan Support and CX, ESPN Soraya Sanchez, VP, Customer Experience, Banco Popular Dominicano Monica Hammond, SVP, Customer Success, Verizon Consumer Group Shantel Love, VP Customer Success, Pearson 🏆 CX Leader of the Year Annabel Fuller, Vice President, Customer Care, Paramount TJ Stein, Director of Customer Experience, Everlane Jill Pavlovich, SVP, Digital Shopping Experiences, Albertsons Companies Virginie N., Group Chief Customer Experience Officer, Access Bank Plc 🏆 Customer Journey of the Year Zappos Family of Companies CVS Health | Enterprise Customer Experience Team Moffitt Cancer Center Holiday Inn Club Vacations | Owner Support team 🏆 Marketing Organization of the Year DG Media Network NAACP REI Co-op Zappos Family of Companies Bose Corporation 🏆 Marketing Leader of the Year Tu Thai Minh Diem, Chief Marketing Officer, Techcombank (TCB) Lynn Teo, Chief Marketing Officer, Northwestern Mutual Cheryl Gresham, Chief Marketing Officer, Verizon Value Ed Romaine, Head of Marketing and Brand Development, TNT Sports Michelle Crossan-Matos, Chief Marketing Officer, Ulta Beauty The winners will be announced at the Customer 2024 Awards ceremony, held on November 12th at 3.30pm. This exclusive event is just one of the many highlights of Reuters Events: Customer 2024 (Nov 12-13, Miami), which brings together over 500 senior marketing, service, and experience leaders from the world’s most recognizable brands. The highly anticipated 2-day conference represents the merger of the flagship events—Strategic Marketing and Customer Service & Experience—creating an opportunity to look at both departmental and cross-functional challenges to truly master the end-to-end customer journey. By voting, you are in the running to get a VIP pass for Customer 2024. We will be giving away one pass each week in the lead up to the big event - so block your diary now! Find out more here: https://lnkd.in/eXynyVh8 #RECUSTOMER2024 #Awards #Customer2024Awards
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Start your week off right with a dose of inspiration! 💡 In honor of National Share Your Care Day, we're sharing a quick video to give you that extra push to tackle your Monday goals while also encouraging a little kindness along the way. Whether you're sipping coffee or gearing up for your morning tasks, let this be your reminder that you've got this and that spreading care to others can brighten everyone's day! 🎯 Click play, and let’s make this Monday full of motivation and meaningful care! 💪 #MotivationalMonday #ShareYourCare #MondayMotivation #LetsGo #encouragement
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🐾 To everyone with a furry paw-tner by their side: Happy International Dog Day! At Zappos, we take our passion for our pets seriously--which why today we announced our first-ever "Senior Paws Pack" with other like minded, dog-loving brands like Rover.com. We want to hear all the heart-warming (or funny bone tickling 🤣 ) stories of how people met their fur-ever best friend. 🐶 Read about the contest + Zappos' commitment to our pets, in this Footwear News piece! https://lnkd.in/gZ_imVrB #zappos #zapposfamily #internationaldogday #dogdaysofsummer
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Our Chief Marketing and Merchandising Officer Joe Cano recently sat down with the folks at Mission.org's Marketing Trends podcast, to talk all things marketing - specifically, Zappos' customer obsession, and the strong emotional connection we have with our customers. 🤗 Listen to the full episode here: https://lnkd.in/gyk9vHTE To learn: -How to navigate personal and professional transformation -The power of authenticity and self-care -How to optimize executive leadership teams -Lessons learned from transforming marketing at National Instruments -Advice for aspiring marketing leaders -Why the future of marketing is generosity and service And more! #zappos #zapposfamily #marketingtrends #customerobsession
The Power of Customer Obsession at Zappos - Mission
mission.org
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Right now, a whopping 40% of employees out there in the work-sphere feel they're not being recognized adequately for their contributions. Our folks at Zappos at Work have ideas on how to help change that!💡 Read some of their thoughts in this piece for CultureCon: https://lnkd.in/g7yQQTvv #zappos #zapposatwork #employeegifting #employeeappreciation #workculture
Unlocking the Power of Employee Recognition: Gifting Programs
cultureconusa.org
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Zappos has gone bananas for the Savannah Bananas – and tonight, our #Kentucky family is enjoying Zappos Family Night at the game! 🍌⚾ Sitting with us in the stands will be the family of Jake Luxemburger, a sweet 10-year old boy who played #baseball for the Lyndon Bananas team before he tragically lost his life in September 2023. When Zappos learned that Jake's family was searching for tickets to the sold-out game, we #surprised them with 10 seats, allowing them to enjoy the event and celebrate Jake's passion. They'll be surrounded by a lively group of Zapponians, embracing our Core Value #3: "Create Fun and A Little Weirdness". If you’re looking to smile while letting a few tears roll down your face, watch the video below where we shared the good news with the Luxemburger family. ♥
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With diversity, equity and inclusion at the center of our Core Values, and with our Core Values guiding everything we do - including how we interact with our employees, healthcare benefits for all is an essential part of who we are as a company. Our own Cody Britton (she/her), head of our ERG LGBTQ-Z, sat down Employee Benefit News to share just how we live this core value everyday, at Zappos. Read the article in full here: https://lnkd.in/gBDdy26x #zappos #zapposfamily #inclusive #healthcarebenefits #employeebenefits
Zappos is prioritizing inclusive healthcare benefits for LGBTQ employees
benefitnews.com
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At Zappos, diversity, equity, inclusion, and individuality are central to our core values. Check out our DEIB strategy tips shared with HR Exchange Network! #zappos #zapposfamily #DEIB
Zappos Family of Companies recently shared its best practices for promoting a diversity, equity, inclusion, and belonging (DEIB) strategy with HR Exchange Network. Get some tips from Patrice Lorene Fontenot, Program Manager – Diversity, Equity and Inclusion at Zappos.com, and Cody Britton (she/her), Jr., Manager Order Verification at Zappos.com & Co-Leader of LGBT-Z, Zappos’s LGBTQIA+ employee resource group (ERG). Learn about how to ensure employees feel included even at a time when some other organizations are de-prioritizing these efforts. Then, let us know about your own approach to DEIB. Leave your message in the comments. https://lnkd.in/eakPi3HK #deib #dei #diversityandinclusion #diversity #inclusion #belonging #equity #employeeresourcegroups #ergs