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Transformational Healthcare and Financial Services Executive with over 19 years of…

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Publications

  • Interoperability: The Key to Uniting Healthcare’s Walled Gardens

    HitConsultant

    Healthcare is about engaging patients in managing their own health and wellness. With MU Stage 3 setting the stage for implementing APIs in transforming healthcare, patients will finally begin to see progress EHRs and the overall accessibility of their health and wellness data. By making this data available to patients, EHRs will finally begin to empower individuals to make key health decisions – and to do so using the app of their choice.

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  • Harnessing The Power Of Mobile For Healthcare.

    TechCrunch

    There’s an old saying in healthcare: Prevention is better than curing. Every step we take toward delivering on the powerful potential of these mobile moments will bring us closer to preventing serious health risks, simply by using the devices we already use the most.

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  • Magic of the mobile "health" moments

    ITProPortal

    Mobile is pervasive, however it is the “mobile moment” that will be the differentiating lynchpin for an empowering consumer experience – the ability to provide the consumer with ‘that’ which they need when ‘that’ is all that matters.

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Patents

  • Method, system and computer program for furnishing information to customer representatives

    Issued US 20100287458 A1

    A method for providing scripts to customer representatives includes the steps of: receiving from a client computer information identifying a customer, a product, and a workflow; determining a script based on the received product and workflow information; obtaining the determined script, the script comprising text and variables, from a database; replacing the variables in the determined script with text in accordance with at least the received customer identification information to provide a…

    A method for providing scripts to customer representatives includes the steps of: receiving from a client computer information identifying a customer, a product, and a workflow; determining a script based on the received product and workflow information; obtaining the determined script, the script comprising text and variables, from a database; replacing the variables in the determined script with text in accordance with at least the received customer identification information to provide a customized script; and providing the customized script to the client computer for display.

    Other inventors
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  • Method, system and computer program for furnishing information to customer representatives

    Issued US 20100287458 A1

    A method for providing scripts to customer representatives includes the steps of: receiving from a client computer information identifying a customer, a product, and a workflow; determining a script based on the received product and workflow information; obtaining the determined script, the script comprising text and variables, from a database; replacing the variables in the determined script with text in accordance with at least the received customer identification information to provide a…

    A method for providing scripts to customer representatives includes the steps of: receiving from a client computer information identifying a customer, a product, and a workflow; determining a script based on the received product and workflow information; obtaining the determined script, the script comprising text and variables, from a database; replacing the variables in the determined script with text in accordance with at least the received customer identification information to provide a customized script; and providing the customized script to the client computer for display.

    Other inventors
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  • Method, system and computer program for furnishing information to customer representatives

    Issued US 20090299784 A1

    A method is provided for permitting telephone sales representatives access to information on qualification of customers to obtain particular products. A client server system is used. A client submits information concerning a product, a type of qualification and customer information to the server. Based on the product and type of qualification, a set of qualification rules is then obtained. The qualification rules are organized by category. Customer credit information, including credit history…

    A method is provided for permitting telephone sales representatives access to information on qualification of customers to obtain particular products. A client server system is used. A client submits information concerning a product, a type of qualification and customer information to the server. Based on the product and type of qualification, a set of qualification rules is then obtained. The qualification rules are organized by category. Customer credit information, including credit history, preexisting products, and other information, is obtained from a customer credit database. Customer credit information is then traversed through the qualification rules to obtain a qualification result, which is returned to the client. In a method for providing scripts to representatives, who identify a requested type of script and the product, the representatives are provided with a dynamically generated script of the requested type and specific to the identified product. Script types are classified into functional types. Scripts are dynamically filled with customer-specific information, such as name, price and product. The output is provided for display on the telephone representative's browser. A general sales script is provided in the browser window. Links for items that are required in response to customer inquiries are also provided in the window. When a link is selected, a script is provided specific to the type of customer inquiry.

    Other inventors
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Honors & Awards

  • 2019 HIMSS Most Influential Women in Health IT Award

    HIMSS

    Every year, HIMSS recognizes members through awards highlighting special contributions of individuals, groups and organizations leading to better health through the best use of information and technology across our diverse membership community. This includes the Most Influential Women in Health IT Awards, established in 2016, which recognize influential women at all stages of their career and celebrate their contributions to the field.

    With a shared goal of working together more…

    Every year, HIMSS recognizes members through awards highlighting special contributions of individuals, groups and organizations leading to better health through the best use of information and technology across our diverse membership community. This includes the Most Influential Women in Health IT Awards, established in 2016, which recognize influential women at all stages of their career and celebrate their contributions to the field.

    With a shared goal of working together more effectively to achieve the maximum transformative potential of health information and technology, HIMSS Women in Health IT members lead discussions focused on mentoring, compensation, research and sharing resources for career and educational growth.

    We’re proud to announce this year’s group of recipients, who have all played an integral role in making the health information and technology workforce a better place.

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