About
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Articles by Todd
Contributions
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How can you improve the user journey for new users?
The customer journey may be very different for customers buying a second time. Most product experiences are designed for the first-time user but the second time customer is often more profitable and deserves a custom journey to maximize his or her experience.
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How can you improve the user journey for new users?
We believe that customer education, offered correctly, builds trust and satisfaction which ultimately improves the customer journey. When you fully understand your customer journey, you will be able to identify many moments when unobtrusive guidance is needed and welcomed. We also find that education around these moments is most effectively delivered by previous customers. Not just testimonials, but advice from previous customer throughout the journey is a very powerful way to communicate effectively with your customer.
Activity
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Are traditional M&A advisory fees holding you back from getting the expert guidance you need? We're changing the game with our innovative hourly…
Are traditional M&A advisory fees holding you back from getting the expert guidance you need? We're changing the game with our innovative hourly…
Liked by Todd Sullivan
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👨⚕️ What do Mark Cuban and Panacea Financial, a neobank, have in common? Panacea Financial, a Bankjoy client, is showing how affinity banking can…
👨⚕️ What do Mark Cuban and Panacea Financial, a neobank, have in common? Panacea Financial, a Bankjoy client, is showing how affinity banking can…
Liked by Todd Sullivan
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After exiting my business, I promised myself 2 things: 1. I will never be a W2 employee. 2. I will never build another startup. I didn't keep…
After exiting my business, I promised myself 2 things: 1. I will never be a W2 employee. 2. I will never build another startup. I didn't keep…
Liked by Todd Sullivan
Experience & Education
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Exitwise, LLC
View Todd’s full experience
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Patents
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Roller skate shock absorber system
Issued US US 5823543 A
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In Austin with a gap day between the MFV Expo and the International Franchise Association Emerging Franchisor Conference! We took a little field trip…
In Austin with a gap day between the MFV Expo and the International Franchise Association Emerging Franchisor Conference! We took a little field trip…
Liked by Todd Sullivan
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A true honor to be able to be back on campus bringing Making Waves to Ann Arbor! Thank you Laura Markofsky, Booksweet and everyone who came out to…
A true honor to be able to be back on campus bringing Making Waves to Ann Arbor! Thank you Laura Markofsky, Booksweet and everyone who came out to…
Liked by Todd Sullivan
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Big news…. We had a baby boy, I’m a dad! Please welcome Ronan Erasmus-White to our consensus-reality, mom & I are so thrilled to finally meet…
Big news…. We had a baby boy, I’m a dad! Please welcome Ronan Erasmus-White to our consensus-reality, mom & I are so thrilled to finally meet…
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What AM I doing now? Do I have any enemies? Steven Clair; OG CITYROW Superfan, realtor and host of Selfstarter and I sat down for a very…
What AM I doing now? Do I have any enemies? Steven Clair; OG CITYROW Superfan, realtor and host of Selfstarter and I sat down for a very…
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Ockam just changed the game. ❌ No more Public APIs. ❌ No more Private Link. Connect to Snowflake in a whole new (super secure, trivially simple)…
Ockam just changed the game. ❌ No more Public APIs. ❌ No more Private Link. Connect to Snowflake in a whole new (super secure, trivially simple)…
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🚨 Opportunity Alert 🚨 Howdy, once again on the lookout for businesses that are seeking exits. We're looking for a variety of different…
🚨 Opportunity Alert 🚨 Howdy, once again on the lookout for businesses that are seeking exits. We're looking for a variety of different…
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How much time should startup employees get in terms of vacation and other PTO? Here's what I've found works - it's pretty straightforward, and it's…
How much time should startup employees get in terms of vacation and other PTO? Here's what I've found works - it's pretty straightforward, and it's…
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