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Customer Service: Problem-Solving and Troubleshooting Preview

Customer Service: Problem-Solving and Troubleshooting

With Noah Fleming Liked by 6,009 users
Duration: 35m Skill level: Beginner Released: 10/31/2022

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Course details

Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.8 out of 5

6,270 ratings
  • 5 star
    Current value: 5,134 82%
  • 4 star
    Current value: 872 14%
  • 3 star
    Current value: 190 3%
  • 2 star
    Current value: 25 <1%
  • 1 star
    Current value: 49 <1%
  • mehanna daher mehanna daher

    mehanna daher

    Technical support

    5/5 December 12, 2024
    Very informative, the speaker talks with a clear voice and gives good tips how to approach different situations
    Helpful · Report
  • Prabu rajasekaran Prabu rajasekaran

    Prabu rajasekaran

    Manufacturing Senior Test Engineering Technician at Applied Materials

    5/5 December 12, 2024
    i am test manufacturing technician always deal with customer. So its very useful for me
    Helpful · Report
  • Amber Worthy Amber Worthy

    Amber Worthy

    Customer Service Representative at CardWorks

    5/5 December 11, 2024
    I loved this content and would highly recommend!! This helped me a lot in figuring out how to handle customers issues, to demonstrate careful active listing to understand the situation 1st then offer the best solutions to solve customers' issues with 1st call resolution. I have done these steps with callers and its 100% EFECTIVE. I had customers thank me for helping with their issues and i can tell they left the call with a smile. :)
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

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