Congrats Mark Abraham and David Edelman!! Friends, this is a must read. Check out Mark and David’s great new book to learn how AI can drive better customer experiences and be a game-changer for businesses everywhere. Cool stuff! #Personalized #BCG #AI
Out now: Check out my new book “Personalized: Customer Strategy in the Age of AI,” that I co-authored with Boston Consulting Group (BCG)'s Mark Abraham, to become a #personalization leader today! #AI #DigitalTransformation