Jen D.’s Post

- Implement Oracle's Clinical Digital Assistant in your ambulatory practice to streamline clinical documentation. - Utilize the conversational-based note generation and referral automation features for increased workflow efficiencies. - Embrace voice capabilities to access patient information efficiently, saving valuable time during encounters. How can your practice benefit from integrating AI tools like Oracle's Clinical Digital Assistant? #HealthTech #ClinicalAutomation #PhysicianBurnout #AIinHealthcare #WorkflowEfficiency Learn more about this topic here: https://lnkd.in/eCaixdVU At Grow Scale Win™, we use AI to enhance productivity and efficiency. The AI Growth System�� provides a holistic approach to business growth with a personalized strategy and AI-powered tools for lead generation, nurturing prospects, and closing sales. Learn more at www.growscale.win. DM us with any questions.

In the era of AI-driven customer engagement, maintaining patient privacy and data security is paramount. Pharma marketers shared how they're balancing innovation with trust at a recent MM+M roundtable. Remember: "If you lose that pillar of trust, the whole stack of cards comes down," said Joyce Ercolino, Director of Digital Excellence and Customer Experience at Harmony Biosciences. Learn more about how AI is changing the way pharma engages with healthcare providers and patients: https://lnkd.in/d76pQXGN #DataPrivacy #AIinHealthcare

Healthcare SaaS Sans Friction Our prospective customer's experience at Quantivly is a huge area of focus for me. I count myself fortunate to have a product that not only works well, but is actually more powerful and useful than most ask for. This leaves me free to focus on deeply understanding the challenges people face in their imaging operations, and educate about how Quantivly works & how to solve problems with it. And also to improve processes.. Reducing Friction Nothing should be any harder than it needs to be. I'm always looking for ways to simplify and streamline the vendor process after someone decides they want to make a purchase. These are areas I've consistently found value in reworking: -Pricing: Pricing should be simple, fair, and easy enough to articulate that requests for a ball-park figure can be fulfilled instantly. This allows the full picture of a potential deployment to be conceptualized by all parties. Ideally the pricing model should also be reflective of the product offering, and not just match the way things have always been done if there is a win-win to be garnered using another approach. -Contracting: Terms should be fair right out of the gate, with the aim of a win-win; commitments and expectations clearly exchanged with the intent of mutual benefit. Only ask for what's necessary, not 40 pages of nice-to-haves. -Communication: Responses to questions should be thoughtful and delivered without delay. Requested documents and diagrams should be sent near immediately, and self-service utilized as an option where possible to allow for asynchronous interactions (eg. calendly for scheduling). Am I missing anything? Are there areas in purchasing processes where you experience unnecessary headaches? #AI #healthcare #healthcareai

🎯 Market Math How To!   📊 Let’s quantify the market. 📈   Why? Because quantification builds credibility in the marketing message.   ➡️ Remember, no *cute* taglines. ➡️ Patients + MDs are not bunnies. 🐰   Avoid messy money-munching messages Build data-strong foundation On customer understanding!   Your honey (not bunny;) do list is:   ✅ PATIENTS   🤕 Understand the # of patients at each step in the journey through the healthcare system. 🤕 Add out-of-pocket expenses incurred by the patient at each of those steps. At a minimum, the steps that include therapy.   ✅ HEALTHCARE PROVIDERS   🩺 Research the reimbursement that the providers will receive at each step in the journey.   🩺 If there are multiple providers at any step, be sure to branch them off and apply the # of providers and reimbursement in each branch.   ✅ FACILITIES   📍 Map out the facility reimbursement along the healthcare journey of the patient.   📍 If they branch (for example, inpatient or outpatient), detail the numbers for each.   ✅ BUYERS   💵 Create 3-5 year model showing ROI. Include health economic measures with direct dollar impact, not indirect.   💵 PubMed and Google are your friend! Research what your competitors and other institutions have done and learn from that.   ✅ ECOSYSTEM   🕸️ Competitors: Research the dollars, units, ASP, and market share by geo.   🕸️ Partners: Research annual revenue and the revenue share in your target segment.   Build a data-strong foundation On customer understanding With market quantification For Message Credibility!   💥 That’s the message.   🚀🚀🚀🚀🚀🚀🚀 I'm Maureen, CEO Mingletoe LLC and Host, Message Engineer Show. We create market + message strategy. From medical device to digital health, To raise funds and revenue.   🎯 Want a clear + compelling message?   Let’s chat. 💬   P.S. ✨Check out our shiny new website✨ [Step 6, Part 1 on the Message Engineer Roadmap.]   #medtech #medicaldevices #digitalhealth #growth #messageengineer

A better way to promote healthcare is using AI to facilitate the needed transactions from start to finish.

🚨 ATTENTION HEALTHCARE LEADERS: Your missed calls are costing you millions! 📱💸 In today’s fast-paced healthcare environment, missed patient inquiries or delayed responses mean lost revenue and declining patient satisfaction. But what if your facility could handle patient queries, schedule appointments, and close critical deals 24/7—even while you sleep? Enter the AI Voice Agent Revolution! 🚀🗣️ Here's why top healthcare executives are embracing AI-driven solutions: 🔥 The Game-Changing Power of AI Voice Agents: They never sleep—providing round-the-clock patient care and engagement. They handle multilingual conversations seamlessly (hello, 您好!) They retain every detail—ensuring no follow-up is missed. They qualify leads and assist patients faster than your current systems can. 💡 Eye-Opening Stat: Our AI Voice Agents reduce response times by 98% and boost patient engagement and appointment conversions by 400%. Still relying on voicemails and call-back queues? 🏆 Imagine This: You’re deep in a strategic meeting. A high-value patient inquiry comes in, but you’re unavailable. With an AI Voice Agent: • The call is answered instantly. • Patient inquiry handled, appointment booked, or consultation arranged. • You stay focused, knowing your healthcare operations run smoothly without interruption. All without a human touch. 🏥💼 And it’s not just automation—our AI Voice Agents sound so human-like, that patients often believe they’re speaking to a real person! 🤖🧠 They’re experts in: • Emotional intelligence—calming anxious patients with empathy. • Personalized conversations—tailored responses for every individual. • Adaptive learning—getting smarter with each patient interaction. 🔮 A Glimpse into the Future: Imagine a 2025 where AI Voice Agents are the norm in healthcare. Will your facility lead the charge toward efficiency and patient satisfaction or lag? Ready to transform patient engagement and boost operational efficiency? The future of healthcare is calling—will you answer? #AIVoiceAgents #NeverMissALead #AIAutomation #FutureOfSales #digitalhealth

Looking forward to meeting with the pharma customer engagement community at NEXT Pharma Summit Tuesday and Wednesday the coming week. Digital customer engagement has been one of the top priorities across commercial functions in pharma for the past handful of years, with massive investments in technology platforms and huge transformation programs. Different pharma companies have achieved different successes and proof of concept, yet most are still struggling to achieve the scale needed to justify all the investments. The EVP levels now expect to see topline results before financing more transformation. We have written a perspective on what it takes to deliver the required ROI (link in comments). At the same time, #FOMO exists because we (the consultants and tech vendors who support the industry) profit of our client’s fear that they are behind the industry, and that all other companies have already invested in the next ‘shiny new thing’. Unsurprisingly, investments based on #FOMO are less likely to deliver ROI and ultimately benefit HCPs and patients. Therefore, we are also looking forward to discussing our Industry Benchmark on Digital Customer Engagement Maturity with the participants NEXT Pharma Summit. We think it will bring back some realism. Thank you for the invitation Petra and Dario, we are looking forward to the discussions!

🚀 Introducing Our New Feature at McKesson IdeaShare! 🚀
 We’re thrilled to announce the launch of our brand-new CRM feature at the McKesson IdeaShare 2024 event in New Orleans! This powerful tool is designed to help independent pharmacies manage customer relationships more effectively and boost their business growth.
 📅 Dates: June 23-26 
📍 Location: New Orleans, LA 
🔍 Find Us: Booth 103
 This new feature brings a suite of powerful tools to your fingertips. Imagine automated 2-way text messaging to keep in touch with your customers effortlessly, AI integration for smarter customer insights, and automated social media posting to keep your pharmacy active online without the hassle. Plus, reputation management and Google reviews to enhance your SEO and help your pharmacy shine online.
 Discover how it can help you streamline operations, enhance customer interactions, and unlock new revenue opportunities.
 Don't miss out on this game-changing innovation. We can't wait to show you how our solutions can transform your pharmacy!
 #IdeaShare2024 #McKesson #PharmacyTech #CRMFeature #BusinessGrowth #NewOrleansLA #Innovation

[In the news] Quadient Secures Significant Contracts With Healthcare Leaders in NORAM Read the full article about Quadient's success with heathcare players in the US in DOCUMENT Strategy Media, link below!

The Genesys team was out in full force this week at Channel Partners. There were tons of great conversations around CX, the market's direction, and where Genesys specifically fits. A few themes from those conversations: 🔶 AI is going to mature and iterate continually over time. While organizations (in general) are still slow to adopt some AI capabilities, partners stand at an incredible time to help companies sift through the confusion and noise! Genesys is primed to be a clear difference maker with various AI capabilities natively on the platform. 🔶 The Genesys and Epic partnership is going to be huge! This topic came up repeatedly as healthcare payers and providers look for ways to create a better patient experience, further enable their care teams, and identify areas of friction and fallout in patient journeys. These are only possible through this partnership—I'll share more details next week! 🔶Partnerships are embedded in the #OneGenesys Culture. Not only was our Channel team in full force, but various folks, from top-level leadership to individual sellers, attended our partner meetings this week—listening, learning, and building relationships alongside our partner team. All that said, it's incredible to see all the various partners this week and continue to build on our relationships; we certainly couldn't do what we do without you, and for that, we are incredibly grateful!