Pedro Lopez-Belmonte Eraso’s Post

Unlocking Engagement Through Product Circularity #Circularity is the cornerstone of the experiential post-purchase journey. While special events, loyalty offers, or other activations play their part, circularity stands out because it revolves around the product itself—the ultimate connection between a brand and its client. The product encapsulates the brand’s identity, values, and promise. Circularity enhances this by extending the product’s lifecycle and creating new opportunities for interaction, loyalty, and sustainability. At the heart of circularity lies the #DigitalPassport (DP), a transformative tool that empowers brands and clients alike. Imagine this: I purchase a raincoat equipped with a Digital Passport. Years later, I decide to resell it, and the DP ensures the product’s history—ownership, repairs, refurbishments and resales—is securely documented & seamlessly traceable. A new owner inherits the same confidence in the product, while the brand retains visibility across the product’s lifecycle. Not only does this process boost client satisfaction, but it also enables efficient resale valuation, creates new opportunities for engagement, and generates high-quality data for the brand. For instance, when the raincoat reaches its end-of-life, the DP ensures it can be responsibly recycled using its recorded materials and specifications. When a client resells a product, the DP provides verifiable proof of its authenticity and history, unlocking higher resale value, increasing trust to #recommerce platforms and buyers alike. Authorized recommerce retailers can access this data (with client consent), streamlining authentication, valuation, and listing processes. This creates a win-win ecosystem: the client feels empowered, the recommerce platform gains efficiency, and the brand maintains visibility over the product journey. The potential doesn’t stop there. Brands can embed AI-driven experiences into the DP. An AI assistant could proactively recommend services—“It’s time to renew your raincoat’s wax coating. Here are options nearby.” This proactive engagement enhances satisfaction, elevates the product experience, and fosters loyalty long after the boutique visit. #GenZ and #GenAlpha expect brands to take greater responsibility for products post-purchase. They view circularity not just as a feature, but as a promise—a demonstration of loyalty and commitment from the brand. Circularity is no longer just about #sustainability; it’s a strategic blend of operational efficiency, data-driven insights, and experiential innovation. Recommerce, powered by #DPPs, offers brands the chance to unlock new revenue streams, tighten client relationships, and adapt to the demands of future consumers. It’s about building a meaningful connection that resonates with the values of today’s and tomorrow’s consumers. What do you think about the potential of recommerce & Digital Passports for #CustomerEngagement? Let me know in the comments! #CircularEconomy

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Julia Vendramin

CEO & Founder Qmunity | AI Enthusiast | Blockchain Advocate | Tech Entrepreneur l Female Founder l Advisor l Speaker

3d

I couldn't agree more, but the success of DPPs will ultimately depend on how seamlessly they can be integrated into the regular user journey and what incentives will encourage customers to use them. As you mentioned, the true power will emerge once these tools are connected via AI assistances, offering personalized recommendations at the product level. That is true service and, ultimately, luxury.

Olivia Dhordain

OUTBOXING IP Intellectual Property Counsel specialised in the luxury industry

3d

I couldn't agree more ! And this DP may also prove to be key to the fate of customisers. Today, their activity is always on the cusp of being considered as infringing because of the risk of confusion the changed product might create in the mind of the customer (is this product genuine? Has it been endorsed by the originale brand? etc..) By ensuring a complete transparency of a product's history even when it has been customised post first sale, the DP could provide the conditions of complete transparency and information on the successive sales and transformations of the product and thus avoid any customer confusion at the level of all later sales.

Nic Gorini

Managing Partner at Spin Ventures | Driving the Circular & Regenerative Economy in Consumer & Retail | Investor & Entrepreneur Focused on Climate Tech Innovation 🚀🌍

3d

it is refreshing to read more and more positive views on what’s happening. Kasper Karimaa at Tree and Paola Masperi at Madeby are pioneering DPP integration into the value chain, as new recommerce model like By Rotation and The Seam are growing exponentially! There are innovators out there aligning net zero goals to economic growth, unlocking new circular models!

Salvatore La Macchia

Trailblazing AI Frontiers: Crafting Specialized & Sustainable AI Ecosystems | Explore Augmented, Autonomous & Private AI Solutions at Cyberesia.com

2d

I support the idea in your post about using Digital Passports to make products last longer, Pedro. It’s exactly the kind of innovation we need to fight fast fashion. The throwaway culture it thrives on is destroying the planet, and tools like this could completely shift the narrative. Reselling with traceable history, recycling responsibly, and keeping brands accountable? That’s how we end wasteful habits and make sustainability part of every purchase.

Axel Sabbag

Innovation Manager @STORM Partners

4d

I agree—DPs make products living assets, driving trust, resale value, and deeper brand connections.

Lavinia Milner

Promoting sustainable lifestyles for a healthier body, mind and planet. Helping us to live and work consciously - maximum efficiency, minimum waste, endless curiosity.

3d

I think DP are a must Pedro however they need to be accessible from one platform to ensure authenticity and ease of use.

Ella Gould

Circular Fashion Expert | ex-Selfridges | ex-Amazon |

4d

I completely agree in the potential that a DPP has with regards to customer engagement and it often justifies the business case for brands putting in the compliance and supply chain transparency work behind the scenes. Imaging the network of providers (repair etc) who will have to be connected to enable the maintenance of this data as well as the digital trigger that will connect it all!

Antonio Paraiso

Luxury. Marketing. Innovation. Consulting & Talks.

4d

Hi Pedro, I loved reading this. Many thanks for sharing. Hope you are doing good

Sumeet Goenka

At YALLO, we help Retail IT leaders get top Tech talent within a week | Founder & CEO, Chief Technology Strategist at YALLO Retail | Gartner Ambassador | Ex-Microsoft, Deloitte, Oracle

2d

This is an inspiring perspective, Pedro! The synergy between circularity and digital passports truly redefines customer engagement and brand responsibility. Your examples make the potential impact so tangible and exciting!

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