🤝 Rich Levene, M. Sc. Leadership-Change 🚘’s Post

Some companies respond best to one email… and it’s the one where you tell them you’re leaving. Recently helped a client switch to a new vendor I’ve worked with in the past, and they’re loving it. Communication is better, the relationship is stronger, and things are finally moving forward. Why the switch? After countless ignored calls and unanswered emails, the only message that got a response from their previous vendor was: “We’ve decided to move on.” The reply? “Oh wow, this is a surprise. Any feedback why you chose a competitor would be nice to know.” Here’s the thing: relationships—business or otherwise—thrive on communication. If the only time you hear from someone is when they’re on their way out, you’ve already missed the mark. Let this be your PSA: don’t wait until someone’s walking out the door to care about their feedback. #BusinessRelationships #CommunicationMatters #CustomerExperience #LearnAndImprove

Comments of a Cat Man now Consultant What a Cat Man 'really' wants Over the last 2 weeks I have seen articles about what a Cat Man needs and what keeps them awake at night. As a consultant I aim to work with suppliers to build better business partnerships. I hope you find this insightful. As a Cat Man I was always in dire need of the gift of TIME. The role is a constant churn of pressure, responsibility & never-ending expectations from suppliers, internal stakeholders, or management/owners. I can already see many of you rolling your eyes, yeah, yeah, but it is my truth, shared with the intention of suppliers & category teams having more mindful interactions & better results. TOP TIPS TUESDAY - Over the next 3 weeks, I want to share 6 tips that will help you & your category team/customers. Let's start with emails - imagine if you will, receiving up to 100 emails a day (it's real). That is 500 emails in a work week. Imagine if each email took a min of 15mins to resolve (hardly ever happened) that's a minimum of 25 hours per week. That excludes time by others required to resolve a situation, and that is only time spent on emails! Tip #1 - Emails are the most used form of communication with your customer so it is imperative to make them effective. Be thougtful and factual not flippant, without emotional or personal retort. Your email must clearly communicate needs, wants, issues, opportunities & solutions. Having left my role last year with an unimaginable number of unread emails, I know there is an opportunity to do better. So think about this: * One effective email is better than sending 10 unproductive ones. * Did you add all/only relevant details required for swift response? * Were you clear and concise? * The "Subject Line" Did you provide relevant info? What info will help the Category Team, help you? Vendor number and name? Customer product codes, or barcodes? Promo identifiers? * If you clearly articulate the reason for your email? Category review, promo query/issue, new product, list price adjustment, commercial negotiations? * Did you provided a solutions? Are you adding value? * Did you share the benefits, or the impact. Motivation to do the doing! Tip #2 - Respectful communication, verbal or email. I haven't always been perfect at this, but I make a concerted effort nowadays. It's hard when you are not getting replies, fixes or follow up right? Disrespected, frustrated? Just imagine putting your frustrations aside and starting each interaction with clarity & focus - take the high emotions out of it. If there is emotion and it is not positive, leave it out! Keep it factual. Imagine how your calmness and respect will impact the outcome of the situation and your relationship. Try it! Practice it! Feedback anyone? Don't be shy! Sam Price Janine Chamley Kelly Smith Sarah Davies #betterpartnerships #customer #communication #category #supplier #time

Email has, perhaps, supplanted face-to-face meetings and phone calls in the realm of business communication. While it offers convenience, it can also be a source of frustration when one party fails to respond. So, how can you gently remind someone without coming across as repetitive or impolite? This guide aims to provide insights into the art of tactfully following up on unanswered emails. It's important to determine whether your email has been read or simply marked as spam or deleted. There are methods to verify whether your email has been read, but first, let's begin with 15 tips to ensure that your email catches the attention of your intended recipient in the first place. It's time to transform those unread messages into meaningful conversations and propel things forward! https://lnkd.in/ejdA4QTA What strategies do you employ to ensure that your emails receive attention and timely responses in a professional and courteous manner? #EmailCommunication #FollowUpEtiquette #EffectiveEmails #CommunicationSkills #ProductiveConversations

Email has, perhaps, supplanted face-to-face meetings and phone calls in the realm of business communication. While it offers convenience, it can also be a source of frustration when one party fails to respond. So, how can you gently remind someone without coming across as repetitive or impolite? This guide aims to provide insights into the art of tactfully following up on unanswered emails. It's important to determine whether your email has been read or simply marked as spam or deleted. There are methods to verify whether your email has been read, but first, let's begin with 15 tips to ensure that your email catches the attention of your intended recipient in the first place. It's time to transform those unread messages into meaningful conversations and propel things forward! https://lnkd.in/erUShHh9 What strategies do you employ to ensure that your emails receive attention and timely responses in a professional and courteous manner? #EmailCommunication #FollowUpEtiquette #EffectiveEmails #CommunicationSkills #ProductiveConversations

Crafting Emotionally Intelligent Communication Through Email Response Times Have you ever pondered just how long it should take to reply to an email? A recent survey conducted by Justin Bariso sheds some light on what is expected and preferred when it comes to email response times. Spoiler: Most people hope for a reply within a business day! Imagine if your daily commute was predictable down to the minute—how stress-free would that journey be? That's the level of efficiency and satisfaction we can bring to our professional communications by setting clear expectations on email response times. In the survey, which gathered insights from hundreds of professionals across various industries, a whopping 60% indicated that responding within one business day hits the sweet spot. It's like agreeing that a one-day delivery promise from your favorite online store sets the right tone of service. Why does this matter? In a world where emails fly in at the speed of light, setting a benchmark for response times can prevent the workday from turning into a game of whack-a-mole with incoming messages. It aligns team expectations, nurtures effective collaboration, and importantly, upholds relationships both within and outside the company. Here’s a takeaway that might just change the game for you: Discuss with your team how you collectively handle emails. Whether it's deciding to batch responses or setting specific times to check emails, being on the same page is crucial. After all, just as a relay race requires seamless baton handoffs, business requires seamless communication. Let's strive to build teams that aren't just connected by technology, but are strengthened by emotionally intelligent practices that prioritize clarity and timeliness. When we understand and respect the implicit "rules" of response times, we foster a culture of trust and efficiency. Let's chat below: How does your team manage email communication? #EmotionalIntelligence #BusinessCommunication #Teamwork #Productivity #Leadership

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This is a pet peeve of mine. Long 📧 emails can be overwhelming and time-consuming. Instead of sifting through dense blocks of text let's streamline communication and make the most of our time. What do you think 💭 ? Annie --- Long emails are the worst. Unless you absolutely need to send one, you shouldn’t (if the need is real, consider a phone call or in-person conversation). And yet, instead of telling people to kindly boil it down, we trudge through their emails, wasting time. Or we risk missing valuable information by reading past dense blocks of text. Neither strategy is effective. Nor is being rude to colleagues, friends, or potential business partners. One CEO has a simple solution...READ More... #Emails #Communication #TimeManagement Hon.

I was working with a client who went silent after weeks of engagement. I assumed the deal was dead—until I sent one last email. I titled it: “Did I Drop the Ball?” In the email, I owned up to the possibility that I’d missed something or hadn’t addressed their needs properly. I asked for honest feedback, even if it meant losing the deal. Two days later, they replied: “Actually, we got busy and didn’t follow up. Let’s schedule a call next week.” That email didn’t just restart the conversation—it sealed a contract. Lesson: Authenticity wins. Sometimes, all it takes is showing you’re human. Have you ever saved a deal with a bold email? #EmailOutreach #AuthenticityInMarketing #ClientStories

Mastering negotiation tactics across different communication channels is key to persuasive success. Here, we explore specific techniques tailored for email, phone, and face-to-face negotiations - from brevity and No-Oriented Questions™ in emails to Labels™ and tone on calls, to notebooks and implementation discussions in-person. Discover how to adapt your approach and drive better outcomes through any medium. https://bit.ly/3Q169vH

Tips to nail your next recap email: 1. Bottom line upfront: Start with the exec summary. If you bloat the top half of your email with pleasantries, you've lost. Take the number one takeaway you want the other person to have & lead with that. ___ 2. Action items: Put this section before the recap section (don't let this get missed by putting it at the end). Hold the other party accountable for what they said they were gonna do. Both you AND the other party should have action items at the end of nearly every meeting. Use names, headers, bolds & tags to assign work. Make it very clear who is doing what. ___ 3. Phraseology: Phrase everything you learned in terms of the problems they want to solve. Your articulation of the priorities/problems you learned is a great way to earn credibility with your prospect (VS the generic product dump that most sellers send as a "recap email").