Service disruption management
When connectivity issues arise, Ookla® solutions deliver early alerting, provide insights on where network improvements are needed, and offer direct line of sight into the customer experience.
Mobile network operators
Downdetector Connect™
Customer-driven network improvement
Prioritize network improvements in areas that matter most to consumers — especially in areas of poor network connectivity or customer dissatisfaction. The Downdetector Connect platform combines real-time customer engagement tools with real-world device measurements to help mobile network operators detect service failures and other incidents, then focus improvements where they most impact customer network experience.
How it works:
- Self-serve tools empower consumers to check their network status, report issues, and subscribe to network updates
- This subjective data is combined with objective device radio measurements and analyzed to detect the most critical incidents and areas of customer dissatisfaction
- Network, NOC, and SOC teams can quickly discover issues and prioritize improvements
- Customers receive the best experience possible, even during service issues or outages
All network & technology providers
Downdetector Explorer™
Real-time outage monitoring & alerting
Downdetector® is the world’s most popular platform for online service status information. By leveraging over 25 million monthly reports from individual users, real-time analysis, and verification of outage reports, Downdetector Explorer helps ISPs, mobile network operators, technology companies, banks, and other organizations understand the size and scale of incidents — and rapidly act to resolve issues that matter most to consumers.
Featured resources
Enterprise inquiry
Please complete the below form to learn more about Ookla’s solutions for network intelligence and management. For customer support or other inquiries, please contact us here.