Total care. Total assurance. Total control.
Back your business with our stackable Samsung Care+ for Business service packs. From hassle-free repairs to accidental damage coverage and an extended warranty of up to five years,¹ we’ve got your back and your business.
Customized coverage for your unique business needs
The devices that power your business are an investment. That’s why we’ve created a range of service packs to protect your investments with precisely the right amount of coverage you need to keep them going.
Cover everything from the everyday to the unexpected
From slippery hands to getting into the wrong hands, rest easy knowing your devices are always covered, no matter what. This includes accidental damage for everyday hiccups as well as hassle-free repairs.
Keep work moving, no matter what happens
Rest easy knowing you always have devices on deck. From getting you a backup device in a flash to quick and easy exchanges, we make it painless to keep business moving.
Easy purchasing with Samsung Business Direct
Add a Samsung Care+ for Business protection plan to your online device purchase today. Start with the device and quantity you want and select the protection plan that best suits your business needs. You'll also enjoy volume discounts on your devices with a Samsung Business Account and can even trade-in your old devices for additional savings.
Keep working: easy, flexible
and worry-free
Track and manage it all at a glance
Monitor your fleet’s devices in real time, track subscriptions and repair schedules, and see policy information for each asset—all from one screen in the online portal.
Protection that never clocks out
Stuff happens; that’s why we ensure protection from accidental screen damage2 to everyday mishaps, so your devices are always covered.
Fleet coverage to keep your enterprise running
Protect your entire fleet of indispensable devices—not just some—with 100% coverage, including next-day shipping for exchanges. Nothing will interrupt your workflow.
It breaks. We fix it, no hassles.
No matter what happens, rest easy knowing you’re covered with hassle-free device repairs.
Backup when you need it
Protect your devices with our five-year1 Extended Warranty. With immediate backup devices when you need them, we make it painless to keep business moving.
Best-in-class technical support
Enterprise Technical Support gets you direct access to a team of Tier-3 experts for device troubleshooting, exploring new functionality, or prepping the next OS release.
Care+ for Business service plans
|
Samsung Care+ for Business |
1:1 Device Protection Plans |
Fleet Protection Plans |
||
|---|---|---|---|---|
|
Extended Warranty (EW) |
Accidental Damage (ADH) Protection (Includes EW) |
Elite Services (Includes EW and ADH) |
||
|
Device Repair |
Device Repair |
Fleet Repair³ (Includes Elite Technical Support) |
Fleet Exchange³ (Includes Elite Technical Support) |
|
|
Purchasing units |
Per device |
Per device |
Per fleet⁴ |
Per fleet⁴ |
|
Device protection |
||||
|
Mechanical failure from defects |
✔ |
✔ |
✔ |
✔ |
|
Accidental damages |
✔ |
✔ |
✔ |
|
|
Liquid damages |
✔ |
✔ |
✔ |
|
|
Enrollment period |
1 Year |
60 Days |
Custom* |
Custom* |
|
Advanced technical |
Optional |
Optional |
N/A |
N/A |
|
Elite technical support |
Optional |
Optional |
Required |
Required |
|
Professional engineering services⁵ |
Optional |
Optional |
Optional |
Optional |
|
Device exchange |
||||
|
Advanced exchange |
✔ |
|||
|
Next-business-day delivery (residential or commercial)⁶ |
✔ |
|||
|
Samsung-certified refurbishment |
✔ |
|||
|
Samsung-owned spare pool |
✔ |
|||
Enterprise technical support plans
|
Enterprise Technical Support |
Essential Technical Support for SMB |
Advanced Technical Support |
Elite Technical Support |
Elite Multinational Technical Support |
Professional Engineering Services |
|---|---|---|---|---|---|
|
Maximum employee size |
Less than 1,000 |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
|
Access to Tier-3 experts |
|||||
|
Named callers |
2 |
2 ² |
6 ² U.S. Only |
12 1,2 |
12 ² |
|
Supported locations |
Multiple within U.S. |
Multiple within U.S. |
Multiple Countries |
Multiple Countries |
Multiple within U.S. |
|
Phone support (toll-free) |
12 x 5 |
12 x 5 |
24 x 7 |
24 x 7 |
|
|
Maximum support tickets per year |
10 |
Unlimited |
Unlimited |
Unlimited |
|
|
Service portal and email support |
✔ |
✔ |
✔ |
✔ |
|
|
Single point of contact, ownership and issue resolution |
✔ |
✔ |
✔ |
✔ |
|
|
Troubleshooting lab |
✔ |
✔ |
✔ |
||
|
Response charter |
|||||
|
Portal/email response (regardless of severity) |
1 business day |
1 business day |
2 hours |
2 hours |
|
|
Status updates |
Standard |
Standard |
Enhanced |
Enhanced |
|
|
Support coverage |
|||||
|
Troubleshooting hardware (Samsung devices) |
✔ |
✔ |
✔ |
✔ |
|
|
New OS release support (Samsung devices) |
✔ |
✔ |
|||
|
Samsung mobile vulnerability communication service |
✔ |
✔ |
✔ |
✔ |
|
|
EMM / MDM Interoperability |
✔ |
✔ |
✔ |
✔ |
|
|
Collaborative support for enterprise applications |
✔ |
✔ |
✔ |
✔ |
|
|
Knox Workspace enhanced support |
✔ |
✔ |
✔ |
✔ |
|
|
Knox Configure enhanced support |
✔ |
✔ |
✔ |
✔ |
|
|
Service account management |
|||||
|
Designated Service account manager |
✔ |
✔ |
|||
|
Regular case reviews and reporting |
✔ |
✔ |
|||
|
Escalation management |
✔ |
✔ |
|||
|
Designated engineer |
|||||
|
Project hours |
up to 1 year |
||||
|
Post-deployment consulting (uses hours) |
✔ |
||||
|
Solution deployment and configuration (uses hours) |
✔ |
||||
|
Solution consulting (uses hours) |
✔ |
||||
|
Detailed technical training (uses hours) |
✔ |
||||
|
Technical ownership of critical incidents |
✔ |
||||
|
On-site service review / planning |
1 per quarter |
Rest easy with all your devices covered
Phones, tablets and wearables
Your mobile devices are crucial to your business success. Protect them against the unexpected so you can stay connected to clients, suppliers and vendors and access critical business data.
Chromebooks for education
Even with the most careful students, things won’t always go as planned. Reduce downtime and have your Chromebooks in the classroom up and running quickly.
Laptops and all-in-one PCs
Samsung business laptops and all-in-one PCs offer powerful productivity for your employees. Keep them running with business protection services.
Related business solutions
Samsung business services
Samsung business services provide a wide range of device protection, technical support and professional services to improve your operational efficiency while reducing overhead costs.
Enterprise technical support
Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation.
EMM integration services
Let us help you simplify and stabilize your mobile environment, providing planning and ongoing support for third-party EMM integrations.
Knox security
Samsung Knox is our defense-grade security platform that’s built from the chip up to enable easier management through advanced mobility software.
Knox Suite
Knox Suite provides you with a complete set of tools to secure, deploy and manage your enterprise’s mobile device fleet.
Samsung Business Financing
Make buying best-in-class technology a breeze with Samsung Business Financing. Enjoy instant approval, net terms and no fees that expand with your evolving business.
Frequently Asked Questions
Get answers to the most common questions about Samsung Care+ for Business.
Samsung Care+ for Business are device protection programs that protect your device in the event of accidental & liquid damage or mechanical breakdown. Samsung offers three types of protection plans for business, government, and education customers:
• Samsung Care+ for Business (includes accidental & liquid damage)
• Samsung Care+ Extended Warranty (EW)
• Elite Services (ES) for enterprise customers that have large fleets.
• Samsung Care+ For Business is a device protection program that protects your device in the event of accidental & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Includes an online portal for asset tracking and hassle free repairs.
• Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacture’s warranty and covers mechanical breakdowns.
• Samsung’s Care+ For Business Elite Services (ES) is a device protection program that covers your registered fleet, provides stackable services (direct access to Tier-3 experts, troubleshooting support, new OS release deployment assistance, product consultant) and includes an online portal for asset tracking and hassle free repairs.
Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.
• Covers cracked screens, drops, liquid spills and mechanical breakdown.
• Convenient no cost mail in repair or replacement.
• No monthly fees and no service fees.
• Includes an online portal for asset tracking and hassle free repairs.
✔ Samsung Care+ approves the claim
✔ Replacement device is shipped next day
✔ Customer transfers data to replacement device
✔ Customer returns defective device within 14 days with prepaid shipping label
Note: Replacement device will be the same or similar to original device and may be a Samsung Certified Renewed device. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.
• Standard Limited Warranty
• Care+ for Business
• Care+ for Business Extended Warranty
See additional details for Samsung Care+ for Business see FAQ 1.4 or click on link below
https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business
You can view the Standard Limited Warranty Terms & Conditions online.
Contact an extended services sales expert
Please provide your contact details and we will get back to you about Samsung Care+ for Business extended service options. Or you can call (866) 726-4249 to talk to an expert now.
©2024 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
1On certain devices, including Rugged, Tactical Editions and Enterprise Editions; most devices are backed by a three-year Extended Warranty.
2Accidental damage is considered to be any unforeseeable and unintentional physical damage that occurs due to handling errors, liquid or external events at a defined place and time, which stops the product working normally, meaning its usability or safety is affected.
3Minimum of 1,000 devices must be registered under a Fleet Coverage Plan.
4Certain restrictions apply to next-business-day delivery depending on time and location. Refer to the Services Guide details.
5Samsung Care+ Fleet Coverage Plans cannot be purchased without an Elite Technical Support Plan.
6Eight Hours Minimum Order Quantity. Daily, weekly and annual cost options are available.
7Expandable with Additional Named Caller option.
⊕Samsung Care+ for Business Terms of Service for Mobile Products apply.
Contact a sales expert
Get in touch with our sales team to discuss tailored solutions for your business. You can call (866) 726-4249 to talk to an expert now, or use the form below to submit your requests.
Get product support
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