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        2024 Best Digital Customer Experience

        1st Place

        Most recognized organization that expands digital service channels for seamless customer experience. With thoughtful approach of the technology, Samsung has been able to better process the conversations and deliver consistent communications to truly understand what Samsung customers are experiencing.
        Technology of the Year

        2024 Winner

        Samsung was recognized  by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.
        Business Intelligence Group Excellence in Customer Service Award 2024
        Innovation in Customer Service & Best Customer Satisfaction Strategy

        Gold Award Winner

        Samsung Care was recognized with a gold Stevie award for Supporting Consumers via SMS Using AI-Language Translation Technology Award for Innovation in Customer Service and Best Customer Satisfaction Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.
        Stevie Innovation in Customer Service Award 2024
        ACSI

        2024 Ranked #1

        Samsung Appliances for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.*

         

        Samsung TV for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.1

         

        American Customer Satisfaction Index (ASCI) Award 2023
        Best Customer Experience Strategy – Over 10,000 Employees

        Gold Award Winner

        For the second year in a row, Samsung Electronics America has been given a GOLD award in the International Customer Experience Awards. Samsung is recognized for developing and implementing a customer experience strategy intended to provide customers in rural areas with access to quality Samsung care for their TVs and home appliances through its “Samsung Beyond Boundaries” project.
        International Customer Experience (ICXA) Award 2023

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        We’re here to make sure you’re taken care of, with convenient service options

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        Samsung One UI 6 for your Galaxy Phone Samsung One UI 6 for your Galaxy Phone

        One UI 6

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        Samsung SmartThings to manage all your Smart Connected devices in one App Samsung SmartThings to manage all your Smart Connected devices in one App

        Use SmartThings with your devices

        Learn more
        Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone

        Use Bluetooth devices with your smart TV

        Learn more
        Samsung Care+ for all you Samsung Products Samsung Care+ for all you Samsung Products

        Samsung Care+, your phone with added peace of mind

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        Find resources

        Manuals, drivers, and software

        Get the latest drivers, manuals, firmware, and software.
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        Request repair service

        Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.
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        Watch how-to videos

        Watch our helpful videos to get the most out of your Samsung products.
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        Register your product

        Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
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        Windows update information

        Get all the information you need to update your Samsung PC to the latest version of Windows.
        Windows 11 Windows 10

        Warranty

        Register your product and find out what’s covered.
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        Cracked screen? Skip the repairs.

        Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250**. Additional 5% applied at cart.
        Shop Now

        Product simulators

        Use our interactive simulators to walk through select hardware and software features on your device step by step.
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        Find replacement parts or start a self-repair

        If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, Encompass, for step-by-step guides and Samsung genuine parts. 
        Find parts Start a self-repair
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        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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        1-800-SAMSUNG 1-800-SAMSUNG
        1-800-726-7864 1-800-726-7864
        • Mobile 8 AM - 12 AM EST 7 days a week
        • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
        • IT/Computing 8 AM - 12 AM EST 7 days a week
        • Text Support 24 hours a day 7 days a week
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        **Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org

        * Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org

        ‡ Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.