Profiles of users who contribute false information, upload offensive content, or take other abusive actions that violate Google's content policies can be reported for review. To report user profiles who contribute policy violating content on Google Maps, find the instructions below.
Be patient. It can take several days for a profile to be assessed.
Content guidelines for user profiles
All user profiles must comply with Google Maps content policies. This extends to the profile name, profile photo, any descriptions accompanying the profile, as well as content posted by that profile. Profile names, photos, or descriptions that contain policy violating content may be removed, restricted, or disabled. Users that violate our content policies may experience feature access restriction on the Google Maps platform.
Note that our Google-wide policies for “About Me” information apply to profile names, photo, and accompanying descriptions, in addition to the policies referenced in this article.
Please take time to familiarize yourself with our content policies. Some policies to keep in mind as you create your profile:
- Offensive Content: Do not create profile names, photos, or descriptions that contain offensive content.
- Personal Information: Do not create profile names, photos, or descriptions that contain contact information – for yourself or others. If you choose to use your own full name as your profile display name, that is permitted. Merchants with business listings on the map may also be permitted some exceptions.
- Fake Engagement and/ or Misrepresentation: Do not use your user profile to engage in disingenuous or misleading behavior.
- Impersonation: Do not create profile names or photos that intend to impersonate individuals, groups, or organizations for which you are unauthorized to do so. While users are permitted to use pseudonyms in their usernames, impersonation is prohibited.
- Obscenity & Profanity: Do not create profile names or photos that contain obscenity or profanity.
- Sexually Explicit or Adult Themed Content: Do not create profile names or photos that contain adult themed or sexually explicit behavior.
- Illegal Content and/ or Restricted Goods: Do not create profile names or photos or use your profile in a way that contains reference to or is intended to be used for the purpose of illegal activities or the buy, sell, or trade of illegal or restricted goods or services. Merchants with business listings on Google Maps may be permitted some exceptions for regulated or restricted goods and services.
Android
To report a user profile with the Google Maps Android app:
- Open the Google Maps Android app.
- Find a contribution from the profile that you’d like to report.
- Tap on the user name of the profile.
- Tap More
Report profile.
iOS
To report a user profile with the Google Maps iOS app:
- Open the Google Maps iOS app.
- Find a contribution from the profile that you’d like to report.
- Tap on the user name of the profile.
- Tap More