WHAT IS eSIM
eSIM is a digital SIM embedded in your phone that allows you to activate a mobile number without using a physical SIM.
eSIM REGISTRATION & ACTIVATION PROCESS
- Customer has to visit nearest Zong Customer Service Centre / Franchise to get eSIM
- eSIM can be availed by Book Your Number option or by replacing any existing Zong number with eSIM
- After BVS verification for BYN / SIM Replacement, MSISDN & ICCID will be mapped with eSIM Profile
- A physical voucher having eSIM QR code will be handed over to the customer
- Customer has to scan the QR code by following below process to downloaded eSIM profile
- The device / mobile should be connected to internet / Wifi
- Select cellular settings from the device settings option
- Select Add Cellular Plan option under cellular settings
- Open mobile camera to scan the QR code
- Once the QR code is scanned. eSIM Profile will be downloaded on device and eSIM will be ready to use
- Make sure iPhone X, iPhone XS Max or iPhone XR is updated to iOS 12.1 and above (you can check eSIM enabled handsets in Handset Supported section below)
- Scan the QR code provided by our agent
- Go to Settings > Cellular
- Select “Add Cellular Plan” to launch the camera automatically
- Use your iPhone to scan the QR code
- Make sure your eSIM enabled Android handset is updated to latest version (you can check eSIM enabled handsets in Handset supported section below)
- Scan the QR code provided by our agent
- Go to Setting > Sim Card Manager
- Select eSIM > Add Mobile Plan to launch the camera automatically
- Use your phone to scan the QR code
- Your eSIM is ready to use
- iPhone XR
- iPhone XS
- iPhone XS Max
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone SE (2020)
- iPhone 12 Mini
- iPhone 12
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone 13 Mini
- iPhone 13
- iPhone 13 Pro
- iPhone 13 Pro Max
- Google Pixel 3
- Google Pixel 3a
- Google Pixel 4
- Google Pixel 4a
- Google Pixel 5
- Google Pixel 6 Pro
- Huawei P40
- Huawei P40 Pro
- Huawei P50 Pro
- Huawei Mate 40 Pro
- Samsung Galaxy Fold
- Samasung Galaxy Z Fold 2 5G
- Samsung Galaxy Z Flip
- Samsung Galaxy Z Flip 5G
- Samsung Galaxy S20
- Samsung Galaxy S20+
- Samsung Galaxy S20 Ultra
- Samsung Galaxy S21
- Samsung Galaxy S21+ 5G
- Samsung Galaxy S21 Ultra 5G
- Samsung Galaxy Note 20 Ultra 5G
- Samsung Galaxy Note 20
- Samsung Galaxy Z Fold3 5G
- Oppo Find X3 Pro
- Oppo Reno 5A
- Oppo Reno 6 Pro 5G
- Is Biometric verification required for getting eSIM?
- Bio metric verification will be required prior to eSIM activation.
- What if I want to change my handset, can I re-scan existing QR code?
- A new QR code is required if you switch your phone or your old eSIM profile is deleted.
- Can I share the eSIM QR code with anyone?
- For security reasons, please do not share the QR code with anyone.
- Do I have to get the eSIM IMEI registered by PTA?
- eSIM activates eSIM IMEI on your phone. In order to avoid blocking in DIRBS please perform the following steps.
- Send both IMEIs to 8484
- Send screenshots of your IMEI land IMEI 2 in an email to [email protected] for whitelisting
- lf tax is not paid, kindly pay the phone tax first to keep using eSIM
- Will my current services work if I replaced my physical SIM with the eSIM?
- Yes, all of your existing services and tariffs will exist on your new eSIM.
- Wil my eSIM on iPhone work while roaming?
- Yes, it will.
Step by Step Activation
For Your iPhone
For Your Android Phone
eSIM CHARGES
Rs. 1500 will be charged from customer for eSIM (at Zong Customer Service Centres)
HANDSETS SUPPORTED
Handset companies are working to make new upcoming phones eSIM enabled. In the meantime, if you have any of these phones you are in luck because it is already eSIM enabled!
