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  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

FAQ

    • The Fitbit Community is a gathering of real people who like to exchange ideas, solutions, tips, techniques, and information about the Fitbit products and services they love.

      We're dedicated to fostering a pleasant and collaborative environment, and we're excited that you'll be joining us! We encourage you to review the Community Basics detailed here so that you can get the most out of your experience within these forums.

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    • The Fitbit Community is divided into different forums, with each forum focusing on a specific topic of discussion.

      • Product Help Forums: At the top of the forums you will see images of Fitbit trackers and products. Click on your tracker to find support topics related to it.
      • Features: These support boards focus on individual Fitbit device and app feature sets.
      • Platform: These support boards address questions about the Fitbit website dashboard and mobile apps.
      • Developers: This section provides resources and discussion space for developers using the Fitbit API and SDK to engage directly with Fitbit staff.
      • Lifestyle Discussion Forums: Lastly, you will find forums for discussing lifestyle and activity, where you can interact with other Community members and exchange healthy living advice.
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    • You are an essential part of the Fitbit Community. Just reading messages or articles that others have posted can help to make this community a better place. Online communities offer all kinds of opportunities for interaction as well. Posting questions, sharing answers, leaving comments on submitted ideas, voting for content you like, and searching for answers to your questions are just some of the ways you can engage with your community.

      We encourage you to visit often and participate as much as you like. Your contributions are very valuable to us, and we appreciate you adding your own thoughts and insights to the conversation. Ask your toughest questions - there's a good chance that someone here has an answer, or can point you in the right direction. If you find a solution that works, you can let others know and pass on your own tips and experiences. You just might have the answer someone else is looking for.

      Remember to thank community members who have helped you. Show your appreciation by voting for helpful posts, accepting a solution that answers your question, or posting thank-you replies.

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    • You are responsible for helping to keep your community a friendly, informative, and fun environment everyone.

      Be sure to read the Fitbit Terms of Service and the Community Guidelines so that you know what to expect and what is expected of you when you're here.

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    • You can get started on the Fitbit Community forums by responding to an existing thread, starting a new thread, or voting on posts. When you take any of these actions for the first time, you will be asked to choose a unique username to identify yourself. This name cannot be changed, and will be displayed alongside your forum posts.

      Once you've chosen your forum name, you're ready to begin participating in the Community. You'll be able to reach the forums via the "Community" link at the top of the website dashboard at fitbit.com, in the Help section of the Fitbit app, or directly at https://community.fitbit.com.

      You will see your avatar displayed at the top-right of any forum page, indicating that you are properly logged in to your account.

      If you need assistance signing in:

      1. Go to www.fitbit.com/login.
      2. Enter your Login and Password to sign in to your Fitbit dashboard.
      3. Click the Sign In button.
      4. Click on Community at the top of the dashboard.

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    • The Fitbit Community Forums are a place to connect with Fitbit friends and staff in a welcoming environment of support, learning, and inspiration to live a healthier, more active life.

      The Fitbit Community is a peer-to-peer community for Fitbit users who are passionate about health and fitness. With that in mind, we will remove content that does not align with our mission. Please remember that your use of the Fitbit Community is subject to the following guidelines and the Fitbit Terms of Use.

      Be considerate.
      We all want to share a positive experience in the Fitbit Community, so please be polite, constructive, and respectful when interacting with other members. Your opinions are always welcome, but inflammatory or personal insults, harassment, obscene or abusive comments and hate speech are not acceptable in public or private messages. This includes any content that promotes discrimination, bigotry, racism, sexism, homophobia or transphobia, or harm against any individual or group.

      Stay on-topic and constructive.
      The Community is designed to empower users to achieve their goals by connecting with friends, other like-minded people, and Fitbit in a trusted environment. Keep your comments constructive and relevant to the topic, and please refrain from posting content that would constitute advertising, spam, or any other form of solicitation.

      Be responsible.
      You are solely responsible for your interactions with other Community members. Exercise common sense and good judgment when interacting with others, including when you submit comments or post any personal information regarding yourself or others. In addition to protecting user privacy, please respect copyright and intellectual property laws. Reference and cite sources appropriately, and do not publish pictures or material from another person without their consent.

      We're here to help.
      To obtain assistance directly from Fitbit, take advantage of the contact channels on our Support page at contact.fitbit.com. Any media inquiries should be directed to press@google.com.

      If you recognize a violation of these guidelines or the Terms of Use, you may report the content for Fitbit Community Team review.

      Fitbit retains the right, but not the responsibility, to edit or remove content for any reason, including a violation of these guidelines. Fitbit does not review all posts to the Community, but will make good faith efforts to investigate any reported content and does not have any liability for its editing, removing, or permitting the display of any content.

      Happy posting and we hope you enjoy being a part of the Fitbit Community!

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    • You can search the forums by typing your question into the large search box at the top of any board. Make sure the dropdown menu to the right of the search box represents your intended scope - you an search within a certain forum, across the entire Community, or within username directories.

      Once you've entered your inquiry, you'll see several suggested threads, which may contain the answer you're seeking. If none of these threads covers your question, you can instead click the "Start a topic" button to begin a new thread. Make sure you detail your question with a clear subject line, so that others can respond.

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    • To post a new discussion:

      1. Go to the board where you'd like to post. If you have a question about a particular product or service, make sure you're in the appropriate location on the Help Forum. If you're interested in socializing with other users about nutrition and fitness, click on the topic that interests you in the Discussions forum.
      2. Click the New Topic link at the top-left.
      3. In the Subject field, enter a title for the discussion.
        Tip: Make your subject clear and concise: this is the part of your message that will be displayed for others to see on the topics page.
      4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics. You can include images, video, or links if those are helpful in clarifying your post.
      5. Format and spell check your message, as needed.
      6. Click Submit Post.

      Your post will appear in the forum you've chosen, and other users will now be able to respond.

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    • Click Reply to respond to a particular post.

      The Reply screen is similar to the New Topic screen, with one notable difference:

      • You can paste the message to which you are replying into the body of your reply by clicking Quote. This can be helpful if you are responding directly to a previous comment or adding context.

      Your reply is added to the existing thread; it won't create a new thread.

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    • When you subscribe to a topic, you will receive email notification whenever someone posts in that topic. These emails contain a Reply link after the message, which will allow you to respond to the topic via email without logging into the forums. Digest emails that contain multiple topics in one email have a link below each individual topic. You can, of course, login to the forum to compose your response, but replying by email is a quick and easy way to keep on top of your conversations.

      When you click this Reply link, your email client will open a blank email with a predefined return address in the To field, specific to the topic. Enter your comments into the body of the email, and click Send to post your message to the forum.

      Important: Remember not to reply directly to the email using your email client--you need to click the Reply link within the text of the message for your response to post properly.

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    • With @Mentions, you can call out specific users in your posts, and invite them to join the conversation. You might @mention a user when you know they can answer a question or provide valuable insight to a thread. Or you might just want to make sure they see it when you thank them or give public praise.

      While composing a post or private message, simply type the "@" symbol followed by the member's forum username. As you type, a pop-up menu will appear with matching names. You can either continue typing the name or select the user you'd like to mention from the list. Once you've done that, go ahead and complete your post and then submit it as you normally would.

      When users are mentioned in posts, they are sent a notification. (If users are mentioned multiple times in a post, they are sent only one notification.) Community members @Mentioned in private forums that they cannot access will not receive email notifications.

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    • You can edit your comments, but you may not delete them. Be sure to check your spelling and preview your comment before posting it.

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    • Floated Posts are topics that always appear at the top of their respective message boards.

      These posts are of special interest to all readers and often represent official resources that contain answers regarding common questions. Floated posts may also be popular or hot topics that are then floated so all users can easily locate and join the conversation.

      In addition to enjoying general floated topics, you can choose to float topics of particular interest to you. Floating a topic will place that post at the top of the board, but only you will be able to see this change. To float a topic, you can click into a topic and select Float this Topic to the Top from the Topic Options menu at the top-right of the page. This will let you keep your favorite topics easily accessible.

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    • If you see a post in the community that violates the Community Guidelines, you can report it by clicking the Flag Post link in the lower-left of the message box. This will automatically notify our Community Moderators, who will take further action as needed.

      We appreciate your assistance in keeping the community appropriate for all users!

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    • Voting is a content rating system that lets you vote for the messages you think are the most useful or important.

      When you vote for a message, you are endorsing it as quality content and thanking the author for his or her contribution. Your votes help to boost the value of certain messages, and enhance the reputation of the authors.

      Voting is as easy as a single click, and the impact of votes ripple across the community.

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    • You can vote for any posts in the community except your own.

      To vote for a message and its author, click Vote on the message.

      If you change your mind about the quality of the message, you can revoke your vote.

      To revoke votes you've given, click Options > Revoke My Votes from this Message.

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    • There are two voting leaderboards on the community's front page -- one for authors and another for messages. The author's leaderboard shows who has received the most votes, denoting the most helpful posts. The message leaderboard showcases highly voted and helpful messages. Links from the front-page leaderboards take you to the full leaderboard pages.

      To view the Most Helpful Messages leaderboard, click view all from the front-page module.

      To view the Most Helpful Authors leaderboard, click view all from the front-page module.

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      1. Go to you profile page.
        Your Profile page shows the names of community members who have voted for you, the messages for which they voted, your most highly voted messages, and the votes you've given.
      2. To see all of your recent voting activity in an area, click view all.
      3. Click the tabs to see more info about your voting activity.
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    • There are a few reasons why you might not be able to vote for a post.

      • You've already voted for this message (you can only do this once).
      • You wrote the message (you can't vote for your own messages).
      • Your community manager has disabled votes for a message or a forum.
      • Your community manager has frozen voting for this particular message. You can still see how many votes the message has received, but it can no longer receive additional votes.

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    • Best Answers are a way for you to acknowledge a great response to a question that you've posted. When you choose a best answer, both the question and the answer get special icons and links that take you directly from the question to the answer.

      A Best Answer icon also appears on boards and in search results so you can see which messages have solutions.

      You can only mark a best answer for questions that you originally posted.

      Note: Community moderators can also mark one of the replies to a message as a best answer

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    • To mark a post as a Best Answer, click Choose as the Best Answer, which appears beneath the post, at the bottom left corner of the response area.

      If you change your mind or if another reply provides an even better answer, you can revoke the first selection and choose the second reply.

      To revoke a best answer, click Options > Not the Best Answer.

      You can then choose another answer or leave the question unsolved.

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    • The Fitbit Product Feedback board is a collection of ideas posted and voted upon by community members. Feedback can include anything from new product requests to ideas about how to improve an existing product or service.

      Everyone in the community can see and vote on ideas posted to this board, and the feedback may be categorized in three ways:

      • Hot ideas (popular right now)
      • Top ideas (received the most votes)
      • New ideas (most recent)

      Adding an idea is just like posting a message on a board, and voting for ideas works the same way as it does elsewhere in the forums. You can post comments on ideas just as you would do with a forum post, and let others know your thoughts on that idea.

      The Fitbit Community uses labels to help organize related or similar ideas, and may assign a status to ideas that are under consideration by our development teams or are planned for future implementation.

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    • Posting an product feedback is just like posting a message on a board.
      1. Go to the idea exchange where you want to post an product feedback.
        Tip: It's a good idea to search the idea exchange first to make sure that someone else hasn't already posted the same product feedback.
      2. Click New Product Feedback.
      3. Type a descriptive subject and explain your idea further in the body of your post.
        You can use simple HTML, format the text, and add links or images. You can also preview your product feedback and check your spelling before you post.
      4. To receive an email notification when someone comments on your product feedback, click Email me when someone replies.
      5. Enter or choose any labels that apply to your idea.
        The labels you can choose are listed below the Label entry area. Click a label to choose it. Labels make it easy to find related or similar product feedback.
      6. Click Post.

        Your idea will now be visible in the Idea Exchange, where other users can vote on or respond to it.

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    • Fitbit welcomes your feedback regarding its existing products, services, and marketing strategies. Please note that any feedback you provide to Fitbit shall be deemed to be non-confidential. Fitbit is free to use your feedback on an unrestricted basis. By submitting an idea you agree that your submissions and their contents will become the property of Fitbit, without any compensation to you; Fitbit may use or redistribute the submissions and their contents for any purpose and in any way; there is no obligation for Fitbit to review you idea submission or use your ideas; and there is no obligation to keep any submissions confidential.
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    • You vote for product feedback by clicking the Vote button next to the product feedback. If you change your mind, you can revoke your votes later.

      Note that you cannot vote on comments in a feedback post -- only on the feedback itself.

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    • In addition to voting on idea posts, you can respond to offer additional insight, support, or commentary on the nature of that idea.

      1. Go to the idea exchange and open the idea to which you would like to respond.
      2. Enter your comment in the space beneath the idea.
        You can use simple HTML, format the text, or add links or images.
      3. Preview and spell check your comment, if needed.
      4. Click Post Your Comment.

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    • You can subscribe directly to an product feedback or an idea exchange, or you can subscribe to the relevant RSS feeds. If you subscribe to an RSS feed, you can use your favorite RSS reader to view new content that's added to the idea exchange. If you subscribe directly to an product feedback or idea exchange, you receive an email alert when new product feedback or comments are posted.

      • To subscribe to an idea exchange: Go to the idea exchange page and click Idea Exchange Options > Subscribe to this Idea Exchange.
      • To subscribe to an product feedback: Go to the product feedback and click Product Feedback Options > Subscribe to this Product Feedback.
      • To subscribe to an RSS feed: Go to the idea exchange or product feedback and click Idea Exchange Options > Subscribe to this Idea Exchange's RSS Feed or Product Feedback Options > Subscribe to this Product Feedback's RSS Feed.
        You can then save the live bookmark, or add an RSS feed by your preferred method.
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    • Your Fitbit Community profile photo is the same as your Fitbit.com profile photo, and can be updated within your Fitbit Dashboard.

      To change your profile photo:

      1. Click the Dashboard link at the top of the forum page to switch to your Fitbit.com dashboard.
      2. Click the profile icon on the top right side of your dashboard.
      3. On the left side of your profile page, you will see several blue links that say, "Change profile pic," "Upload pictures," and, if you've already uploaded profile pictures, "View all pictures." Select the option most appropriate for you.
      4. Click the small grey gear icon to set your chosen photo as a profile image.
      5. Verify that your profile photo is set to be visible to "anyone", as described below. If your profile photo is only you or your friends, it will not appear in the community.
      6. You will see your forum profile updated to reflect any changes after logging out and then logging back in.

      If you have uploaded a profile photo to Fitbit.com, but you do not see it appear in the community, you'll need to change your privacy settings to allow all users to see it. To do this:

      1. Head to Fitbit.com.
      2. Click the gear icon in the top-right corner.
      3. Click Settings, and then choose Privacy.
      4. Toggle your "Profile Photo" to be visible to Anyone.
      5. Save the change, and then log back into the forum.

      Note: If you do not use a custom profile picture, the default image will be used. If the About Me portion of your Fitbit.com Privacy Settings is set to Anyone, it will reflect the gender chosen in your profile; otherwise, it will default to a male silhouette.

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    • Your signature is text that appears at the bottom of every one of your posts and presents a little of your personality to the Fitbit Community.

      Signatures are subject to the same standards as posts and threads. They should not be used to sell goods and services, offend, or shock other community members. Signatures may use basic HTML and include up to 3 lines of text, but should not include images or inappropriate links.

      To create or edit your personal signature:

      1. Click on the gear icon at the top-right and choose Settings from the menu.
      2. Navigate to Personal Profile > Personal Information
      3. Enter your signature text in the Signature box.
        (You can use some simple HTML in your signature, if you'd like.)
      4. Click Save to commit your changes.

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    • You can customize your community experience by setting your personal viewing preferences, including text size, menu behavior, message order, time zone, language preference, and privacy settings.


      To set your viewing preferences:

      1. Click on the gear icon at the top-right and choose Settings from the menu.
      2. Choose Community Preferences and click through the various preference sections to make the changes you want.
      3. Make sure to click Save for each section where you make changes.
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    • You can choose to receive email notifications when new topics are posted to a board you follow, when replies are added to a thread in which you're interested, or if someone mentions you in a post. You can choose how often to receive notices (immediately or in a daily or weekly digest) and the email format to be used (automatic for your email client, HTML, or plain text).

      By default, you will automatically subscribe to all topics in which you post. You can change this by unchecking the subscription box that appears to the right side each time you make a post, or by customizing your settings so that this box is unchecked by default.

      To customize your notification settings:

      1. Click on the gear icon at the top-right and choose Settings from the menu.
      2. Choose Subscriptions & Notifications > Notification Settings.
      3. Choose what types of posts you want to receive notifications for, how often you want to be notified, and the email format you prefer.
      4. Click Save.

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    • You can tell other community members as much or as little about yourself as you choose -- it's up to you what you'd like to share.

      To enter some information about yourself:

      1. Click on the gear icon at the top-right and choose Settings from the menu.
      2. Navigate to Personal Profile > Personal Information
      3. Enter into the Biography field any details about yourself that you'd like to share. You can also enter a link to a Personal web page to share other parts of your online interests.
      4. Click Save to commit the changes.

      By default, all your personal information is kept private and will not be displayed on your Profile page.

      To display your info to either the people on your Friends List or the entire community:

      1. Navigate to Community Preferences > Privacy.
      2. Set show private information in profile to to Friends only or All.
      3. Click Save and your details will be displayed accordingly.
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    • Closing your Community account will remove all personal information from the forums. This action is permanent, and cannot be undone. After your account is closed, all associated votes, solutions, and ranks will be deleted. Your Fitbit.com account will remain active, and is not affected by this action. If you later choose to re-join the Community, you will need to again select a forum username and begin with a new Community account.

      To close your Community account, choose "Settings" from the drop-down menu at the top-right of any community page. This will lead to your "Personal Profile" Settings page, where you can choose "Close Account." Follow the on-screen instructions from there to proceed.
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    • Adding an image to your post can help other community members better understand your message. You can upload screenshots, photos of your device, or anything else that seems relevant and helpful for your post.

      You can upload images directly from your computer (which places the image in your gallery), or from another location on the web. If you already have images in your gallery, you can insert them directly from there.

      The maximum size of an unploaded attachment is 5MB, which allows for very large images to be attached. This is approximately the size of a 20-page PDF, or 3 minutes of high resolution video. Up to 3 attachments may be included in a single post.

      To insert an image in your post:

      1. Start a new post.
      2. Click the Insert Image button from the editor'€™s tool bar:
      3. Choose one of the image source options and follow the on-screen instructions.

      Your image should appear in the message once it has been posted.

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    • Images in your gallery can appear on your profile page and can display some of your personality to the community. You can also use images from your gallery to post in the forums.

      To upload an image to your image gallery:

      1. Go to your profile page.
      2. Click View Image Gallery.
      3. Click Browse and select an image file to be uploaded.
      4. Enter a title for the image.
      5. Click Hide in Gallery (Private) if you'd like to make this image private.
        Private images will never appear for other community members on your image gallery - they only appear if you insert the image in a post.
      6. Click Save to Gallery.

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    • A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose not to have it appear in the gallery, the image is private and can only be seen by you.

      To change the privacy setting for an image:

      1. In your gallery page, click the check box below the image you want to change.
      2. Click Image Options > Make All Checked Images Public or Private.

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    • Your rank is an indication of your involvement within the Fitbit Community. If you visit the community often, your rank will change to reflect the time you've spent here. By posting and contributing to discussions, your rank may increase further.

      Higher ranks may grant you special privileges and features like increased voting weight, the opportunity to further customize your account, access to private boards, and more.

      Ranks are based on several combined metrics, including time spent in the community, number of topics created, total votes received, and Accepted Solutions received, among others. Walking-related ranks like "Stepping Up" and "Powerwalker" are reserved for those who have not yet made a post in the community. Jogging or running-related ranks like "Jogger", "Strider" and "Sprinter" are earned by those who contribute their ideas and engage with other members by posting new topics and replies. All new users are granted the rank of "First Steps" followed by "Stepping Up" and "Keeping Pace". When you make your first post, you will be known as a "Jogger", after 5 posts and 4 days as a valued member of the community, you will become known as a "Recovery Runner". Additional ranks include "Interval Runner", "5K Racer", and eventually even "Ultramarathon Runner".

      Now that you know what ranks are all about and how to increase your own rank in the community, it's off to the races!

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    • Fitbit Community Moderators are members of the community whose main role is to ensure conversations are friendly, factual, constructive, and on-topic. You will see them join discussions to encourage conversation, as well as occasionally respond to product inquiries to help other community members get the most out of their Fitbit devices. Moderators are identified by the "Moderator" label beneath their name in posts.

      While these Moderators have an active presence on the boards, all members are encouraged to contribute to the self-moderation of the community. If you find anything amiss, use the ?Flag Post? link found in the bottom left corner of any post to notify a Moderator. The moderation team will investigate your report and take further action as appropriate. We appreciate your help in maintaining a welcoming and positive environment for all community participants.

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    • The Private Messenger allows you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Nor do you have to reveal your own email address.)
      • You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member.

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    • When someone sends you a Private Message, you will see a blue circle with a number appear beside your avatar icon at the top-right of the Community, indicating how many unread images you have in your inbox. Click this number to navigate directly to your Inbox, where you can read all your messages.

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    • Once you have navigated to your Private Message Inbox, click on the subject of the message you'd like to read. Once it has opened, you'll see a button in the lower-right labeled Reply, which will allow you to compose your response. The recipient and subject are automatically entered for you, but you can edit them.

      When you are done, click Send Message to deliver it.

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    • If you would like to send a Private Message to another user, start by clicking on their username to view their Profile Page. At the top-right you will see the user's Online Status, indicating whether they are presently viewing the Community. Click the link below this, labeled Send this user a private message to compose a new message.

      When you are done, click Send Message to deliver it.

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    • You can view the messages you have sent by clicking the Sent Messages tab while viewing your Inbox or while composing a new message.

      To quickly reach this screen, go to your own profile by clicking your avatar icon at the top-right, and then clicking View Inbox at the top-right of the Profile Page. You will now be viewing your Inbox, from which you can read, reply to, and send private messages.

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    • Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      To bookmark a piece of content:

      1. Go to the item you want to bookmark.
      2. To bookmark a location, choose (Location) Options > Bookmark this ....
        To bookmark a specific post, go to the post and choose (Post) Options > Bookmark this ....

      To view and manage your bookmarks:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Bookmarks.
        You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.
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    • You can choose to receive email notifications when new topics are posted to a board you follow, when comments are added to a thread you're interested in, or when someone replies to or mentions you in a post. You can choose how often to receive notices (immediately or in a daily/weekly digest) and the email format to be used (automatic for your email client, HTML, or plain text). By default, you are set to follow topics that you have posted to or commented on. You can uncheck the box on the topic page to unfollow the topic.

      To subscribe to a piece of content:

      1. Go to the item you want to subscribe to.
      2. To subscribe to a location, click (Location) Options > Subscribe to this ....
        To subscribe to a specific post, go to the post and click (Post) Options > Subscribe to this ...

      To view and manage your subscriptions:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Subscriptions to see a list of the items you've subscribed to.
        You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
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