Technical Support
Access to a range of types of support for using the application is one of the benefits of ArchivesSpace membership. This includes the ability to get technical support from knowledgeable members of the ArchivesSpace team and community.
The process for doing getting technical support is outlined below:
STEP #1
When possible, first post your issue to the Users Group listserv. Because the listserv has over 1100 subscribers with a range of expertise, many common issues will be resolved quickly this way and the community will benefit from the discussion and the solution.
STEP #2
If you are unable to resolve the issue using the listserv, or if you think you need more individualized assistance from the start, email program staff at ArchivesSpaceHome@lyrasis.org.
STEP #3
Program staff will respond to your issue and/or seek clarification via email. If it is beyond the program’s staff expertise, they will open a ticket with Lyrasis Technology Services.
STEP #4
Lyrasis Technology Services will work with you directly to resolve the issue, usually via email, through their online ticketing system.
There is no limit on the number of requests a member organization may make for assistance. There are, however, limits to the complexity of issues that can be addressed. For example, membership does not include hosting, customization, data migration, or intensive data repair. We can provide you with strong guidance in these areas, but we can’t undertake the solutions themselves for you. If your issue requires assistance beyond what is possible through membership, we will alert you to this and suggest alternatives.
Functionality Issues
For issues having to do with functionality within the application, please file bug reports and feature requests via JIRA.