Fitbit Ionic not tracking miles correctly on walking pad

[Mikki2323]

I have a walking pad. I walk during the day while I work. My Fitbit tells me I walk approximately 20,000 to 22,000 steps a day. However, it also says I only walk approximately 3 miles and burn approximately 1700 cal. This cannot possibly be correct. Why is this so off?

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Mikki2323. I'm sorry to hear that your Fitbit Ionic isn't calculating your distance and calories properly and will be glad to assist you. 

Please confirm that your personal information is correct. Sometimes the incorrect height could generate this information. 

Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.