Fix Chromebook problems

Hardware and operating system problems

• Chromebook hardware (like the battery, keyboard, or screen)
• Chromebook software (including updates, speed, and performance)

Connection problems 

• Wireless or mobile networks
• Wired networks

Google Cloud Print problems

• Printer not detected
• Documents not printing

Account problems

• Sign-in errors
• Permissions or Guest mode issues

Other problems

• Webpage loads slowly
• "This webpage is not available"
• "Aw, snap!"
• "The following plug-in has crashed..."
• Supported file types and external devices
• Mobile data

To tell us about a problem with your Chromebook:

1. Open Chrome .
2. Click More .
3. Go to Help  Report an issue.

If you're still having problems, ask our experts in the help forum or contact your manufacturer.