Dan Leiva

In Harvard Business Review, our CEO Sanjit Biswas dives into how AI is changing the game for frontline workers. Discover how Samsara’s AI innovations—like driver fatigue alerts and remote operations—are shaping the future of work.

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Revolutionising healthcare with Gen AI - but not how you think. At VentureBeat Transform, Daniel Yang, MD VP of AI and Emerging Technologies at Kaiser Permanente, highlighted a revolutionary application of Gen AI that is making care more human again. (Link in comments) “One of the most exciting areas of generative AI in healthcare is not where you think it is. It’s not treatment. It’s not diagnosis. It’s not personalised medicine. It’s reducing the administrative tasks of our clinicians.” He further emphasised, “What really excites me about this use case is generative AI paradoxically making care more human again.” Gen AI gives us the ability to interact with businesses and machines in a much more human way - we call it Natural User Interface or #NUI With burnout rates in healthcare ranging from 40-70%, this innovation couldn't come soon enough. #HealthcareInnovation #AI #GenerativeAI #VentureBeatTransform #KaiserPermanente

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💡 **Transforming Customer Experience with AI**  This insightful interview on **personalization at the point of interaction** highlights how AI is revolutionizing customer experiences by meeting customers where they are and offering tailored solutions in real time. This approach achieves a powerful balance between operational efficiency and genuine personalization, fostering deeper customer relationships while boosting overall satisfaction. In my experience, integrating AI into customer experience strategies allows teams to focus on high-value interactions while automating repetitive tasks. This synergy delivers sustainable, impactful results and redefines what’s possible. It’s inspiring to see these innovations not only in e-commerce but also across other industries, shaping the future of customer experience. #CustomerExperience #AI #CXInnovation

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CIOs are under pressure to implement AI into their enterprise, but taking the right steps can be daunting. In this first episode of the new CIO Corner video series, Salesforce CIO Juan Perez talks to Salesforce SVP Casey Coleman about the lessons she learned about AI use cases during her time as the CIO of the U.S. General Services Administration and the questions businesses should ask before integrating new AI tools. Watch.

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VSP Vision Care, a leader in vision care, had an on-premises contact center that couldn't scale, keep Intelligent Virtual Agent management costs down, or support a remote workforce. #Five9 came to the rescue and helped VSP: 💰 Save millions by owning Intelligent Virtual Agent management 📉 Reduce support costs by two full-time employees 🏡 Enable a 100% remote workforce Read the full story: #CustomerSuccess #CX #AI #CustomerServiceWeek2024 #YouSaidIt

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Elevate, Empower, Energize - the keys behind successful transformation https://lnkd.in/drYQQ29S

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Learn how to improve customer experiences from two industry experts. Join Segra’s Chief Information Officer Rose Chambers and ServiceNow’s Chief Innovation Officer Dave Wright for an insightful conversation on CX during this live webinar. Register here: http://spr.ly/6046gwV4K

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Credit card chargebacks are a costly reality for online merchants. Here's what you need to know to protect your small business.

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In 2023, 61% of companies did not achieve their revenue targets. Clari surveyed 400+ revenue teams & professionals to find out why: - Hidden breakdowns in your ability to create, convert, and close new deals - Lack of visibility in forecasting capabilities - Bad, missing, and stale data AKA Revenue Leak. The good news: Revenue Leak doesn’t have to stay hidden. Now we’ve got insights, tools, and resources for you to spot and eliminate. Download the report to find out where you’re losing dollars and how to fix it: https://lnkd.in/gDWrxAKB 

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🌟 Are you attending the CX BFSI Exchange in Anaheim? Don’t miss Zeta’s VP of Strategic Partnerships, Jill Redo, as she dives into the evolution of digital transformation roadmaps. Explore the critical role of intelligence in omnichannel strategies and how AI-powered marketing is bridging the gap to true personalized customer experiences. Join us to hear success stories and discuss the challenges brands face in becoming genuinely customer-centric. #CXExchange #DigitalTransformation #AImarketing

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Dreams, plans and contradictions Dreams are fine. And dreams involve contradictions. We want this AND that, but both can’t happen. That’s what keeps them from being plans. Plans embrace boundaries and reality, they don’t ignore them. Plans thrive on scarcity and constraints. Plans are open for inspection, and a successful planner looks forward to altering the plans to make them more likely to become real. - Seth Godin

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At Apprio, #automation started as a pebble & rippled into something greater. 🌊 Learn how it reduced their average daily claim backlog by 96% & more: http://spr.ly/6044l64zY #HealthcareIT

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In the past, lack of prioritization for the delivery teams led to a mismatch between the planned strategies and the work delivered. When you bring these 2 processes together, the focus shifts prioritizing the work that is needed to deliver the value in the window of opportunity. Chris Condo Forrester #vsmsummit #valuestreammanagement  www.vsmsummit.com  

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The latest Fiserv Small Business Index results are in. See where lower average ticket sizes and decreased foot traffic affected small business sales in June. Dive into the latest results from the Fiserv Small Business Index.

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#Casey’s, the third largest convenience chain in the U.S., engages millions of customers each year with fast and friendly service across more than 2,400 stores. But to retain loyal customers, the company needed to deliver exceptional experiences outside of the store, too. As customers demanded more convenient and personalized digital experiences, Casey’s shifted its #digital strategy by: - Delivering more relevant offers and promotions based on purchase history - Providing more convenient ordering options - Giving customers more personalized rewards for their #loyalty Today, Casey’s sends approximately 170 million personalized enagements across channels, including email, SMS, and app, with Marketing Cloud and Data Cloud — implemented with the help of Salesforce consulting partner #Deloitte Digital. With Salesforce #Data Cloud, the company can create unique segments 30 times faster than before. Because of hyper-personalized #marketing capabilities, Casey’s has seen a 16% increase in conversion rates for pizza alone. #CRM #DataCloud #Agentforce #Salesforce #Energy #Retail #Cloud #AI https://lnkd.in/g9Zpxsbh

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Do your social metrics feel like a mystery? Learn how Trend Metrics in #Sprinklr can uncover the truth behind the numbers. 🔍 http://ms.spr.ly/6044WlAi4 #SocialSuccess

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Whose the “a**h***? Interesting Perspective...#SimonSinek Simon Sinek explores how trust and performance shape leadership and team dynamics. He emphasizes that in high-performing teams, trust often outweighs raw performance when assessing a team member's value. Sinek uses a matrix to illustrate how low-performing but highly trusted individuals often have a more positive impact on team morale than high-performing but untrustworthy individuals. Trust, he argues, is the foundation for collaboration, innovation, and safety within an organization. Sinek recounts conversations with Navy SEALs, who consistently prioritize trust over pure skill. They believe that individuals who are high-performing but low-trust are toxic to team cohesion and mission success. As Sinek notes, “Leadership is not about being in charge. It is about taking care of those in your charge.” The talk encourages a culture that rewards trustworthy behavior, enhancing team resilience and productivity. In his work with Seals, he asked, “How do you choose the guys that make it to Seal Team 6?” Seal Team 6 is the best of the best. Performance vs Trust matrix https://lnkd.in/gFE7i773

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Stop ignoring personalization and start using it to your advantage to create trust, loyalty and repeat customers. Here's how we can help you start: https://lnkd.in/gaTdcA_n

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How are retailers feeling heading into the busy holiday season? Read the 2024 UKG Retail Survey Report to learn not only what retailers are thinking but how they’re navigating challenges — like staffing levels and employee experiences — and moving in new directions that will satisfy employees and customers alike. https://ukg.inc/4eUqvkm #WeAreUKG

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