Charged incorrectly.

[gemmak500]

I just bought a new inspire 3 but when I tried to activate the 6 months free premium membership I was charged £79.99! How do I get a refund and the free trial. I do not want a years paid membership! Has anyone else had this issue and resolved it? I contacted Fitbit (google) but the call back didn’t work and it wouldn’t let me call them. I used the chat facility but have little faith that they will contact me back. Any help appreciated. 

[Odyssey13]

Hi @gemmak500  check out the information in this post - click to go there

[gemmak500]

I know how to cancel the subscription but that won’t refund the monies taken or enable the 6 month free trial which was offered with the purchase. Can you tell me how to get the amount taken from my bank account refunded please? 

[Odyssey13]

I've asked for a Fitbit Moderator to stop by to see if they have other options for you. From what I've read on the forums, a refund isn't something that can be expected.

[JuanFitbit]

@Odyssey13 Thank you for your message and making us aware of this thread .

@gemmak500 , A warm welcome to the Community! Thank you for reaching out. 
Please take our apologies for the issue. 
Please keep in mind that we ( Mods) cannot issue a refund. This should be consulted with Support. 

Our team informed me that you already contacted Support. Your case is being reviewed and soon you'll receive a message via email. 
Keep working with Support to avoid any confusion. 

[gemmak500]

Thank you. I contacted Fitbit via a Chat option and was told I would hear back by email soon. So far I’ve received nothing. Are you able to tell if it’s still in process and how long a reply is likely to take? 

[JuanFitbit]

@gemmak500 Thank you for your message. Upon requesting info about your case, I was informed that your case is being reviewed. This shouldn't take too long.  You should receive an email soon. 
I appreciate your patience.