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About MindyF

MindyF
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Re: Fitbit Ace family quest not tracking steps onl...

by in Fitbit Ace LTE
‎11-26-2024 08:52
1 Vote
‎11-26-2024 08:52
1 Vote
@Tsj4 I would recommend submitting feedback like they suggested for my family member. although no one directly contacted him, it was addressed pretty quickly it seemed!  ... View more

Re: Fitbit Ace family quest not tracking steps onl...

by in Fitbit Ace LTE
‎11-26-2024 04:47
1 Vote
‎11-26-2024 04:47
1 Vote
Hello @FitbitElli, His step count has updated! It's definitely not what he earned prior to whatever was done to fix it, but I will keep an eye out for it to make sure it continues to add steps from here. Thank you! ... View more

Re: Fitbit Ace family quest not tracking steps onl...

by in Fitbit Ace LTE
‎11-25-2024 12:36
‎11-25-2024 12:36
Yes, I had him open it and pull down from the top to refresh the page as well. I also took the phone and tried myself and checked all the settings. I can't figure out why it will not track steps. We viewed Google fit and there are steps in there, so the phone is recording steps fine ... View more

Fitbit Ace family quest not tracking steps only on...

by in Fitbit Ace LTE
‎11-25-2024 07:32
1 Vote
‎11-25-2024 07:32
1 Vote
We joined the family quest to help our child receive rewards but one family member's step count has not changed from 0.0 since he joined. I checked that the same app permissions are turned on for my phone and his. My phone (working fine tracking steps) is a pixel 9 pro and his (not tracking any steps) is a pixel 8 pro. Both have same Fitbit ace app version.  ... View more
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