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Hello @kellysails  I haven't seen a timeline for the rollout. However, I suspect that this feature might be rolling out with the latest app update, version 4.32. I saw a Moderator post in another thread that the update just started rolling out this week (10 Dec 2024). The app updates roll out in waves. So keep checking the Play Store and install the update when you see it available for you. ... View more

Hello @rownie23  Please let me know what app version you now have. Is it 4.32? ... View more

Hello @AygulZ  This is an issue on the Fitbit side. Please see this thread (<-- click link) where one of the Moderators acknowledged the issue & has asked for additional details that they can then forward to the team working on the problem. You might want to check out the thread and add your details. I believe the Moderator will be replying on that thread when they have updates on the issue. ... View more

Hello @Martysip  I moved your post from the Android platform forum to the Charge 6 product help forum since your issue seems to be with updating the device and not the Android Fitbit app. This help page has the recommended troubleshooting steps to try when you're having problems updating your Fitbit device (<-- click link). ... View more

Hello @Laurie50  Have you tried the other recommended troubleshooting steps in the link that the Moderator posted on 23 Nov 2024? ... View more

Hello @NickDis  It could be that after you install the version 4.32 app update when it's available to you, the Daily Readiness score will show up when your Charge 6 automatically syncs in the morning.  ... View more

Hello @Frizzbe15  Sorry to see that you still haven't had any response. It looks like you will need to call them, especially since you are looking to get your warranty refund. These are the Support phone numbers that a fellow volunteer has gathered over the years: Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. USA: call (877) 623-4997 UK: call 0800 069 8505 INDIA: call 000 800 050 1057 IRELAND: call 01 691 7502 (country prefix: +353)   ... View more

Hello @Bigtime  I wasn't able to find a data export option in the Ace app. I've submitted an inquiry on your question and will let you know when we've gotten a response. ---- Update: I got a response that confirmed this is currently not an option for the Ace LTE. Please consider submitting this as a feature request in the Product Feedback forum (<-- click link). I understand that the developers monitor this forum to see what features are being requested for potential future implementation. It will be very helpful to include the specifics as to exactly what data you'd like to be able to export. When you submit the feature request, please consider replying with a link to the request so that other parents/guardians can add their vote and comments.   ... View more

Hello @JSC1967  The issue with editing workouts was partially fixed for Android users. However, the problem returned after one of the app updates. I've seen a couple of recent Moderator posts acknowledging the issue and confirming that the team is working on fixing the problem. However, they haven't mentioned any timeline for the fix. I expect that the fix will rollout in an app update. One of the Moderators mentioned that an app update has just started rolling out. But other than the Moderator mentioning that this update is supposed to fix the issue with food logging & weight tracking, I haven't seen if what other fixes are included. ... View more

Hello @kellysails  The new Daily readiness score looks at different factors to determine if your body is ready to continue to do workouts or if your body needs recovery time. My apologies if you've already looked at the Daily Readiness help page which explains more about the new scoring. The old Readiness score also gave us AZM targets. Cardio load and Target load will be the new targets with the updated Daily Readiness score. The Cardio & Target loads are now rolling out to the Pixel Watch 1 & 2, as well as several Fitbit devices. This page explains more about these new features and includes which Fitbit devices will get this feature: What are cardio load and target load (<-- click link). These new targets will take into account your previous day's activities, including workouts, as well as your readiness score. ... View more

Hello @Jackie_regs  After you removed the syncing with the phone, then re-synced everything, it's often a good move to restart your Charge 6. My apologies if you have already reviewed this help page with the recommended troubleshooting steps to try when you don't get alerts from the Fitbit device (<-- click link). Please let us know if the troubleshooting helped. ... View more

Hello @NickDis  Do you sync your Charge 6 with the Fitbit app in the mornings? If not, maybe try doing a manual sync after you get up and start moving around. See if doing a manual sync gets your readiness score to show up. Just to let you know, there was an issue with the Daily readiness score not showing for some users. I believe that issue was recently resolved. ... View more

Hello @KerryH67  Do you see a green light on the back of your Charge 6? That's the heart rate sensor. You can check by placing your finger across the back of the device. You should see the green light when you lift your finger. If you don't see the light, the first thing to check is that Heart rate is enabled in the Charge 6's Settings menu: Swipe down from the clock face until you get to the Settings tile (last one) and tap on it Swipe up to Heart rate and confirm that it's enabled. If not, tap on it to turn it back on Please let us know if you are seeing your green light sensor. ... View more

Hello @Frizzbe15  Sorry to see that your Charge 5 isn't working and that you're not getting any response from Support. Did you send them an email or did you use the Support link (<-- click)? Based on user reports, email seems to be least effective method for contacting Support. Try the provided link. Complete the prompts until you get the option to chat or call. Considering your device is less than a year old, you might still have the warranty benefit. But you need to contact Support soon. ... View more

Hello @cathybouabre  Thanks for letting us know that clearing the Fitbit app cache seems to have resolved your login issue. Hopefully, this takes care of having to log in daily. ... View more

Hello @Memarmar  Although I know there's an issue with logging workouts in the Fitbit app, have you tried manually adding your run in the app? ... View more

Hello @CitroT & @hcube  If you haven't already done so, please consider adding your vote and comments to this feature request: Allow Fitbit Ace app to be downloaded internationally (<-- click link). The developers monitor the Product Feedback forum to see what features are being requested for potential future implementation. ... View more

Hello @asherman85  There's an issue on the Fitbit side that affects our ability to see some of our historical data. The team is aware of the issue and is working on fixing the problem. As best as I can tell, there isn't any loss of our data. It seems to me to be a syncing issue between the Fitbit servers and the app. At this point, there isn't any troubleshooting we can recommend since the issue is on the Fitbit side. ... View more

Hello @ashsarahm  You need to contact Support: https://support.google.com/fitbit/gethelp?hl=en Those of us on the forums are volunteers and can't help with a return/exchange. ... View more

Hello @kurikuri3  I've flagged your post to the Moderators. Although they can't help directly, they might be able to get the right team to follow up. ... View more

Hello @cathybouabre  One more thing you can try is clearing the cache for the Fitbit app on your phone, followed by force stop, then re-open the app. If that doesn't work, try clearing the storage for the Fitbit app on your phone, followed by force stop, then re-open the app. When you clear the storage, it will clear the cache & data for the app so you'll need to log back in to the app. Hopefully, this will clear out whatever is causing the need to log into Google daily.  ... View more

Hello @Linz16  I moved your post from the Android app forum to the Charge product help forums since the issue you are asking about is more likely related to the device and not the Fitbit Android app. Are you having issues with heart tracking? Do you see a green light on the back of your device? That's the heart rate sensor and it should be on for your device to track your heart rate zones during your workouts. ... View more

Hello @Catches72  There should be an icon to the left of the battery level percentage in the upper left at the top of Today page in the Fitbit app,. That's what you can tap on to open the Connected devices page. Thank you for letting us know that it seems that your Charge 6 is back to tracking. Have you tried doing a manual sync from the Fitbit app? Put your finger on the Today page, pull down, and let go. This will trigger a manual sync. Let us know if the manual sync worked. You might find this page helpful: How to get started with the Charge 6 (<-- click link). There's also a link to the Charge 6 User manual which has a lot of helpful information. ... View more

Hello @SunsetRunner  Are you using a Charge 6 or a Pixel Watch 3? Currently, only the Pixel Watch 3 has the Cardio Load & Target Load, although I read an article that stated Cardio Load and Target Load will soon be available to the Pixel Watch 1 & 2 as well as certain Fitbit devices. I ask because you posted in the Charge 6 product help forum. The Android platform forum is where we recommend users post Fitbit related questions for Pixel Watches. I will take it that you are using a Pixel Watch 3. Have you set your fitness goal as maintain or improve? If your goal is set at maintain, then try switching to improve and see if your daily Target Load increases. Also, since you've been using your watch for a little over a week, the Cardio/Target algorithms might need more time/data to in order to set your targets to something more reasonable. ... View more

Hello @Joel111  Sorry to see you're having issues pairing your Charge 5 with your iPhone and tablet. I checked & confirmed that there isn't currently a server outage, like earlier this week, which caused a similar problem. Although I'm not sure that this will work, you could try is clearing the storage for the Fitbit app on your iPhone & tablet. This will clear the cache & data for the Fitbit app on your devices. You will need to log back into the app after you clear the storage. This might clear out whatever is preventing the pairing process. Please let us know if this helped you. ... View more

Hello @14ElleD  Thank you for letting us know that a restart got your child's Ace back to tracking. We're glad that it was a simple fix. Restarting the device is often the first troubleshooting step to try. It still surprises me how many issues a restart can fix. 😁 ... View more

Hello @ahobb  Would you please submit your issue using the Feedback option in the Ace LTE app so that the team can look into this?  Tap on your picture/icon in the upper right of the Ace LTE app and tap on Feedback Complete the prompts and submit The team receives and reviews all the Feedback reports. ... View more

Hello @IainNash  Thank you for all the information you provided. We appreciate that you took the time to share with us. I'm sure that @JuanFitbit is monitoring this thread and will pass on any helpful information from our users to the team working on this issue. ... View more

Hello @KellyRose13  I and other users haven't been successful using the profile link on the Community forum. One of our users discovered a way that has worked well so far: Open the Fitbit app and tap on the You tab at the bottom right of the page Tap on Family under Community Tap on the tile with your profile On this page, you should be able to change your profile picture and header/cover picture. Tap on the camera icon to change the pictures, follow the prompts, and save. Let us know if you were able to make the changes. We look forward to seeing your new profile picture. ... View more

Hello @hetoo  Are you having any issues with your Charge 6 tracking your heart rate? Do you see a green light on the back of the device? The green light is the heart rate sensor and is needed for sleep tracking. You can check it by placing your finger across the back of the Charge 6. You should see the green light when you lift your finger. If you don't see a green light, the first thing to do is check the Settings menu on the Charge 6 and confirm that Heart rate is enabled. Swipe down from the clock face until you get to the Settings tile (last one) and tap on it Swipe up to find Heart rate and confirm it's turned on. If not, tap on it to turn the sensor on. If you don't have any issues with heart tracking, do you happen to have any tattoos or scars in the area where you wear the Fitbit? If so, that could be why you're not getting sleep tracking data. You could try wearing the device on the inside of your wrist if there's no ink there or on your other wrist, again, if there's no ink. This help page explains Active Zone Minutes (<-- click link). These are based on your heart rate. If your heart rate reaches the Vigorous or Peak zones, you earn double the AZMs. You mention that you turned off the notifications. Did you turn off all the push notifications under Fitbit settings in the app? ... View more

Hello @Susanlp  Were you able to connect your Charge 6 to your phone/tablet? Can you sync your Charge 6 with the Fitbit app? You can try to clear the cache for the Fitbit app on your phone. Then do a force stop, followed by re-opening the app. After that, restart your Charge 6. Let us know if this cleared the message on your watch. ... View more

Hello @Catches72  Sorry to see you're having issues with your Charge 6 & pairing it to your phone & tablet. Out of curiosity, what happened that your Fitbit was no longer paired with your phone & tablet? It should have still been paired if you had them connected yesterday. To access the device option in the Fitbit app, tap on the device icon in the upper right of the Today page. That will open a different page where you should see the connected devices. Do you see the Charge 6 listed as a connected device? What problem are you having with your Bluetooth settings that you can't find the connected devices? The details you provide will help us guide you so that you can connect your Charge 6 to your phone & tablet. ... View more

Hello @Mmotley  Sorry to see that you're having problems setting up your Charge 6 with your iPhone. I checked and didn't see any issues with the Fitbit servers, as was experienced earlier this week. This page has the recommended troubleshooting steps to try when there are problems setting up a Fitbit device (<-- click link) Another troubleshooting step to try that isn't on the above page is to clear the storage for the Fitbit app on your iPhone. This will clear the cache and data for the Fitbit app. When you do this, you will need to log back into the app. Please let us know if you were successful in connecting your Charge 6 with your phone. ... View more

Hi @Revmom54  It seems there was some "weirdness" going on with the Fitbit servers on Tuesday & Wednesday (03 & 04 Dec) that I think affected our stress management scores. So far, everything seems to be okay now. Like you, I've got my fingers crossed that the issue is fixed. ... View more

Hello @iryn , @Emma_T , @cayenneginger , @Rwilliams0204  One of the Moderators posted in this thread (<-- click link) today (06 Dec 2024) that this issue has been escalated to the appropriate team and that they are working to fix the problem. However, there's no timeline for the fix. At this point, there's no troubleshooting we can recommend since the issue is on the Fitbit side. ... View more

Hello @Zookeepr5  Here is the link to contact Support: https://support.google.com/fitbit/gethelp?hl=en . Complete the prompts until you get the option to chat or call. ... View more

Hello @Sean1999  I noticed some weirdness with Fitbit sleep & stress tracking on Tuesday & Wednesday (03 & 04 Dec 2024). I didn't get a sleep score on Tuesday morning, although I saw my sleep stages & all the Health metrics. However, there was no sleep heart rate data, although I confirmed heart rate tracked by looking at the Heart tile. Both the sleeping heart rate and sleep score appeared later in the day. However, I didn't get a Stress Management score on either day, although I saw that all the data needed for the algorithm was in the app. Everything seems to be back the next morning (Thurs, 05 Dec 2024). Are you getting your stress management score now? ... View more

Hello @jlobster72  Another troubleshooting step to try is clearing the storage for the Fitbit app on your phone. This will clear the cache and data for the Fitbit app. When you do this, you will need to log back into the app. ... View more

Hello @PaddyOk  Sorry for the late response. I didn't see your post. Have you had a chance to look at your profile information and confirm that all the information is correct? I've seen where users reported issues, then discovered that somehow their personal information wasn't correct in the app. ... View more